Browsing by Author "Ongere, Brian Mamboleo"

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    Effect of Performance Management on Quality Service Delivery of National Government Administration Offices, Nakuru County, Kenya
    (IJPAMR, 2024) Ongere, Brian Mamboleo; Muchemi, Anne
    Despite the National Government Administrative Officers of Kenya making diligent efforts to address dissatisfaction with public services by revising their performance contracting policy, these attempts have consistently fallen short of meeting public expectations. The specific objective outlined below formed the basis of this research project: assessing the influence of performance management on quality service delivery of national government administration offices, Nakuru County Kenya. The Resource-Based View theory and SERVQUAL Model were the theories used in this study. This study used descriptive research approach. The 111 National Government Administration officers in Nakuru County were target population for this study. The research employed census technique in order to incorporate all individuals of the target group. Data collection was done using questionnaires, and the information obtained was quantitative in nature. The piloting process aided in enhancing the validity of the study instrument by identifying potentially confusing components and refining them. Cronbach's Alpha was utilized as an indicator of internal consistency. A pilot study was conducted in Nyamira County. A dependability threshold of values greater than 0.7 was employed. The data collected was predominantly quantitative in nature. The analysis of the quantitative data was performed using SPSS version 25 (Statistical Package for Social Sciences). The study encompassed both descriptive and inferential statistical techniques. Descriptive statistics involved the use of percentages, frequencies, measures of central tendency (mean), and measures of dispersion (standard deviation). The analysis of the study revealed a positive correlation between performance management and the quality service delivery of national government administration offices, Nakuru County Kenya with a Pearson correlation coefficient of r = 0.006 and a significance value of 0.959. Furthermore, a positive relationship was found between the effect of career development on quality service delivery of national government administration offices at Nakuru County, Kenya, with a correlation coefficient of r = 0.141 and a significance value of 0.205. Furthermore, a significant association was noted between effect of training on quality service delivery of national government administration offices Nakuru County Kenya (r = 0.332, sig-value = 0.002). Finally, there was a positive correlation between the effects of compensation on quality service delivery of national government administration offices Nakuru County Kenya (r = 0.248, sig-value = 0.024). Based on the findings, several conclusions were drawn: that majority of respondents believe that process inefficiencies can be identified by considering employee views on the accuracy and fairness of performance management procedures. The adoption of 360-degree feedback for performance monitoring might not effectively cover all essential components of an efficient performance. management system. The study concluded that the assertion that on-the-job training programs are more likely to enhance employee capability suggests that practical, hands-on learning experiences contribute significantly to skill development. This type of training is considered more effective compared to theoretical or classroom-based approaches. The study recommends that a similar study to be done on the influence of human resource policies on service delivery in Kenya. This study recommends that other researchers should explore on other sustainable Human Resource Management practices that can influence performance of organizations in the public service sector. Future studies could also explore the relative importance of human resources management practices across East African countries.
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    From Online and the Streets to the Corridors of Power: Gen Z Protests and the Promotion of Social Justice in Kenya
    (International Scientific Research Group & Publishers (ISRG), 2025-07) Nyagaka, Edwin Omari; Ongere, Brian Mamboleo
    This paper examines the impacts of Gen Z protests on the social justice movement in Kenya. The paper set out to: i) historicize the youth activism in Kenya; ii) examine the tactics and strategies used by the Gen Z to advocate for policy change in Kenya; iii) discuss the impacts of Gen Z protests on accountability, policy formulation, transparency and political change in Kenya iv) and finally to discuss the role of the Constitution of Kenya, 2010 in emboldening Gen Z’s advocacy for social justice in Kenya. The paper is anchored on deprivation theory. The paper utilizes qualitative tools to obtain data. These tools include newspapers, television and radio interviews, X-space recordings and personal observations. The secondary sources of information were obtained from journals, books and blogs of civil societies. The paper adopted a historical research design to collect data and the data was analyzed in a thematic manner and the study findings were written in a continuous narrative. The paper argues that the youth-led advocacy in post-independent Kenya can be traced to 1966 following the purge of Oginga Odinga from the independence government. However, the real impacts of youth activism started to be felt in Kenya during the pro-democracy protests in the 1990s. Since then, the youth have been pivotal in causing change in both the Kenyan socio-economic and political spheres. The paper further argues that the Gen Z protests of 25th June, 2024 forced President William Ruto to withdraw the finance bill of 2024/2025. The paper also acknowledges the critical role played by the Constitution of Kenya, 2010 in thwarting the efforts aimed at circumventing the Constitution of Kenya by the political class. The paper postulates that these youth-led advocacies will strengthen constitutionalism and creation of a just, responsive and democratic Kenyan society.
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    Human Resource Management Practices and Service Delivery of the National Government Administration Nakuru County, Kenya
    (Kenyatta University, 2024-11) Ongere, Brian Mamboleo
    Despite the National Government Administrative Officers of Kenya making diligent efforts to address dissatisfaction with public services by revising their performance contracting policy, these attempts have consistently fallen short of meeting public expectations. This study aimed to evaluate how human resource management techniques impact service delivery in Nakuru City County's administrative branches. The research focuses on factors such as career progression, remuneration, service quality and performance management that influence service provision while using various theoretical frameworks like the SERVQUAL Model, Best Fit Theory Model of Service Delivery Resource-Based View theory and Configurational theory. In this research study, a descriptive research design was utilized. A census method was used targeting 111 government employees in this region, to evaluate the questionnaires; a random sample of 11 respondents. Self-administered questionnaires were used for primary data collection. The pilot study was conducted in Nyamira County. To enhance the capacity of research instruments to yield consistent findings across multiple trials, a preliminary evaluation of the questionnaire was conducted using a sample distinct from the main study group who were not part of the final research. The data obtained included both quantitative and qualitative factors. Content analysis was utilized to conduct qualitative research, which subsequently was presented in the form of themes and narratives. Quantitative data was assessed using SPSS version 25, the Statistical Package for Social Sciences Results indicate a positive correlation between training or compensation opportunities/career Based on the results, a positive correlation was observed between performance management and on quality service delivery of national government administration offices, Nakuru County Kenya with a Pearson correlation coefficient of r = 0.006 and a significance value of 0.959. Further, a positive relationship was found between effect career development on quality service delivery of national government administration offices Nakuru County Kenya, with a correlation coefficient of r = 0.141 and a significance value of 0.205. Furthermore, a significant association was noted between effect of training on quality service delivery of national government administration offices Nakuru County Kenya (r = 0.332, sig-value = 0.002). Finally there was a positive correlation between the effects of compensation on quality service delivery of national government administration offices Nakuru County Kenya (r = 0.248, sig-value = 0.024). The researcher concluded that The adoption of 360-degree feedback for performance monitoring might not effectively cover all essential components of an efficient performance management system. This implies that organizations need to carefully consider and address gaps in their performance monitoring strategies when incorporating 360-degree feedback. Employee promotion within the ministry is positively correlated with improved service delivery. This suggests that promotions are not only recognition of individual achievements but also contribute to enhancing overall service quality. This suggests that the government values and acknowledges exceptional performance. The study recommends that the government should implement mechanisms to regularly gather and consider employee views on the accuracy and fairness of performance management procedures. The researcher recommends that the government should implement and promote transparent criteria for employee promotion within the ministry. The researcher recommended that the government should establish and promote continuous education programs that encourage officers to engage in on-going learning and skill development. Finally the researcher recommends that the government should establish clear, quantifiable performance indicators that directly reflect the impact of public services on the community. The study recommends that a similar study to be done on the influence of human resource policies on service delivery in Kenya.