Browsing by Author "Nzuki, David"

Now showing 1 - 3 of 3
  • Thumbnail Image
    Item
    E-commerce Capabilities and Adoption by Small and Medium Sized Enterprises in Nairobi City County, Kenya
    (The International Journal of Humanities & Social Studies, 2025) Kamanda, Edwin Geke; Nzuki, David
    Studies indicate that E-commerce has transformed the business environment by offering businesses new ways of interacting and extending their reach to customers. Although these advantages are evident, proof of e-commerce integration is still minimal among Small and Medium Businesses (SMEs) in the developing world. This study investigated the factors that influence the integration of E-commerce solutions among SMEs in Nairobi City County, Kenya. It investigated technological barriers, government policies, trust, cultural factors, and the security and privacy of e-commerce platforms. The study was guided by three relevant theories: Technology Acceptance Model (TAM), diffusion of innovation theory, institutional theory, and trust theory, which framed and shaped the descriptive research design. Evidence was gathered through a structured questionnaire from 218 SMEs using purposive sampling to ensure SMEs were either actively engaged in e-commerce or contemplating e-commerce engagement. Descriptive and inferential statistics were used to analyze the evidence. Logistic regression analysis indicated that the most notable positive influence on e-commerce adoption was presented by government policies (β = 0.141, p < 0.001). This means that initiatives and supportive policies alongside investments in digital infrastructure tend to improve ecommerce adoption levels. On the contrary, conventional business cultures characterized by strong cultural traits of “resistance” had adverse effects (β = -0.119, p < 0.001) on e-commerce adoption. Other negative effects include lack of trust (β = -0.074, p < 0.05) and security issues (β = -0.057, p < 0.1), indicating the need to address possible cyber fraud risk and increase trust among customers. Despite major obstacles, the impact of technological barriers as deterrents toward adoption was deemed low (β = 0.046, p = 0.174), which indicates that in isolation, they pose no major challenges. Based on these outcomes, the study recommends improving government cybersecurity regulatory frameworks, lowering tax obligations on online transactions, and enhancing digital infrastructure in favor of ecommerce. SME owners and industry stakeholders should make deliberate efforts to ensure consumer education and invest in cybersecurity to raise levels of trust and neutralize fraud concerns. This will include awareness campaigns targeted at transforming beliefs with respect to e-commerce, as well as incentives to promote adoption. This study makes an insightful contribution to researchers, SME stakeholders, and policymakers aiming to raise e-commerce uptake in Kenya and other developing markets. For a more in-depth understanding of the dynamics that drive ecommerce adoption, future studies should examine other external factors, such as global market integration and financial accessibility
  • Thumbnail Image
    Item
    Effect of Information System User Skill among Staff Members and Infrastructure on the Performance of Universities in Nairobi County, Kenya
    (International Peer Reviewed Journal and Book Publishing, 2017) Mzungu, Louis Arthur; Nzuki, David
    Purpose: To investigate the effects of information system user skills and IS infrastructure on performance of universities in Nairobi County, Kenya. Methodology: The study assumed a descriptive research design because it facilitated the gathering of quantifiable information that was used for statistical inference on the target group. Results: Information system user skill among staff members had significant influence on the performance of universities with frequent use of IS strongly relating; this was followed by proficiency in Microsoft office applications and ease of IS use among staff members. The results also showed that there was significance relationship between Information system infrastructure and the performance of universities. Unique contribution to theory, practice and policy: User skills remain a critical component towards adoption of IS, it is therefore recommended that IS continuous user training is entrenched within the user framework so as to increase IS up-take and enhance efficiency in its execution. This can be realized through collaborative engagements between the human resource and ICT teams in the respective universities in rolling out capacity building programs which are tailor made to meet and address specific ICT user needs. The state of IS infrastructure is pivotal in ensuring that IS services and products are relayed and availed to the user with requisite reliability and availability. It is therefore incumbent upon universities to ensure that there is a continuous improvement program on the IS infrastructure. Specific is the need to facilitate and realize computer access to all staff members; this coupled with a reliable connectivity increases user confidence levels in their interactions and use of IS solutions.
  • Thumbnail Image
    Item
    Social-Cultural Factors and Performance of Roads Construction Projects in Nairobi City County, Kenya
    (International Journal of Social Science and Human Research, 2023) Kamarkor, Akuto Musaeh BP; Sang, Paul K.; Nzuki, David
    The Kenyan Government is on the spot over stalled and poorly done roads construction projects especially in the Nairobi City County. Successful road construction is an impetus to economic development for Kenya as enumerated in the Kenya Vision 2030. However, there has been need for these road construction projects to update their systems due to the ever changing environment factors. Thisstudy therefore sought to determine the relationship between social-cultural factors and the performance of roads construction projectsin Nairobi City County, Kenya. The underpinning theory was the open system theory. Thisstudy used a positivist research philosophy. This study used the descriptive and explanatory research design. In this study, Nairobi City County refers to the five counties in the Nairobi Metropolitan Area namely, Nairobi County, Kiambu County, Kajiado County, Machakos County and Murang'a County. The target population of this research was the 176 completed roads construction projects in Nairobi City County by Kenya Rural Roads Authority (KERRA). The unit of observation was the road engineers, project planners and directors (KERRA), road supervisors, road inspectors, road surveyors, contractors, and project implementation teams’ members (KERRA). The unit of analysis wasthe completed roads construction projectsinNairobi City County. Proportional stratified sampling was used to derive a sample size of 253 respondents. A structured questionnaire was used to collect primary data. Data that was collected from the field was filtered, sorted and cleaned in line with research objectives. This study adopted both descriptive and inferential statistics. Descriptive statisticsincluding frequencies, percentages, mean scores, and standard deviation was produced for all the quantitative data. The results were presented using tables. Inferential statistics were done using the multiple linear regression. The study established a positive significant relationship between socio-cultural factors (t=2.417, p<0.05) and project performance. The study concludes that human relationship influences project performance since projects operate within the society. Project culture is developed by communicating priority, status, and the alignment of official and operational rules. The study recommends that project leaders should be sensitive and aware of multicultural preferences guided by individual identity and role within the project versus family of origin and community, verbal and emotional expressiveness, relationship expectations, style of communication, language, personal priorities, values, and beliefs and time orientation.