Browsing by Author "Nyamao, Peninah Moraa"

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    Change Management and Performance of Kenya Highlands Sacco Limited in Kericho County, Kenya
    (Kenyatta University, 2025-10) Nyamao, Peninah Moraa
    In the fast-paced, customer-focused economy of today, performance has become an essential component for businesses. The majority of shareholders blame savings and credit cooperative society change management practices for the inability of many deposit-taking savings and credit cooperative society to pay dividends, grow their market share, meet operating costs, or enter new markets. Following its designation as the most improved organization to receive a major prize, Kenya Highlands Deposit Taking Sacco has maintained its winning streak across the country. The Sacco's leadership and management commitment to sound corporate governance is demonstrated by the fact that it has regularly placed highly in governance awards. But after their operating environment changed, Kenya Highlands Sacco Limited encountered a number of problems. Therefore, this study evaluated change management on performance of Kenya Highlands Sacco Limited in Kericho County, Kenya. The study specific objective focused on assessment of technology adoption, training and development, continuous improvement and organizational structure on performance the savings and credit cooperative society. Kurt Lewin's model, human capital theory, diffusion of innovation, and the balance score card model served as the study's guiding principles. A descriptive research design was implemented for this study. The target population consisted of ten managers and eighty other workers from Kenya Highlands Sacco Limited in Kericho County, Kenya. A census of 99 respondents was done. The sample size was 99 respondents. A semi-structured questionnaire was used. The pilot study involved 10 respondents which was conducted at the Kabianga branch. The Cronbach's alpha test was used to evaluate reliability and the study achieved an alpha value of 0.778. The content validity was utilized to measure validity. Data was analysed using descriptive statistics and inferential statistics such as correlation analysis and regressions analysis methods. The study discovered that Kenya Highlands Sacco Limited's performance in Kericho County, Kenya, was significantly impacted by the adoption of technology, training and development, continuous improvement, and organizational structure. The study comes to the conclusion that by putting technology solutions in place, businesses can automate tedious jobs, improve workflow, and get rid of manual errors. Programs for employee training and development assist staff members in gaining new competencies necessary for their positions. Within the company, inefficiencies and waste can be found and removed with the aid of continuous improvement. An effective organizational structure helps to clarify roles and responsibilities within the organization, reducing confusion and duplication of efforts. The study recommends that the savings and credit cooperative society can improve its performance by investing in the latest technological tools and systems that can enhance workflows, boost productivity, and encourage creativity within the organization. The savings and credit cooperative society can enhance training and development programs by incorporating technology which includes using online learning platforms, virtual reality simulations, and mobile applications to deliver training materials. The savings and credit cooperative society can enhance the continuous improvement process and boost an organization's efficacy by establishing consistent performance assessments and feedback mechanisms. The savings and credit cooperative society should outline reporting relationships and decision-making processes so that employees are able to work together more effectively towards common goals. The study suggests that additional research should be conducted, focusing on factors that were not addressed in the study.