Browsing by Author "Mulaku, Lilian Achungo"

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    Strategy Implementation Practices and Performance of Kenya Power and Lighting Company in Nairobi City County, Kenya
    (Kenyatta University, 2025-09) Mulaku, Lilian Achungo
    The Kenya Power and Lighting Company has faced significant challenges impacting its performance, including substantial net losses in recent years. Insufficient funding for large projects hampers strategic initiatives aimed at improving infrastructure and service delivery. Additionally, fluctuating government policies create uncertainty for long-term planning. The Kenya Power and Lighting Company outdated infrastructure leads to inefficiencies and high maintenance costs, while expanding electricity access to rural areas poses logistical challenges and requires significant investment. Therefore, this study sought to investigate the influence of strategy implementation practices on the performance of Kenya Power and Lighting Company in Nairobi City County, Kenya. The specific objectives of the study were to examine the influence of stakeholder engagement, risk management, resource alignment and cultural integration on the performance. Theories that guided the study variables included; resource based view theory, stakeholder theory and system theory. A descriptive research design was applied. The Kenya Power and Lighting Company formed the unit of analysis. A total of 95 respondents who were employees of the company were sampled. The tool for data collection was a questionnaire. These questionnaires were pretested at Kenya Electricity Generating Company to 9 respondents. Validity of the tool was determined by content validity test. The tool was subjected to Cronbach alpha test for checking its reliability and the study revealed that the items of the questionnaire were reliable since every variable had an alpha value exceeding 0.7. The qualitative data was thematically analysed by subjecting it into themes and the results presented through narration. The analysis of quantitative data was achieved by using mean, percentages and standard deviation. The way in which one variable had a relationship to one another was determined using inferential statistics which were correlation and multiple regression analysis. The study found that stakeholder involvement (β=0.0412, t=2.416, p=0.002), risk management (β=0.0412, t=2.416, p=0.002), resource alignment (β=0.0339, t=2.357, p=0.001) and cultural integration (β=0.0481, t=2.925, p=0.002) significantly improved Kenya Power and Lighting Company's performance in Nairobi City County, Kenya. The study concludes that active participation and collaboration with stakeholders are crucial for the company's success and effectiveness in delivering services. The implementation of risk management strategies lead to better service delivery, increased customer satisfaction, and potentially higher financial returns for the company. Resource alignment supports improved decision-making which leads to more effective project planning and execution, enabling KPLC to meet the increasing energy demands of Nairobi City County. Cultural integration fosters a cohesive work environment where employees from diverse backgrounds collaborate more effectively. The study recommends that the company should implement effective communication strategies to ensure timely and transparent information sharing with stakeholders through newsletters, community meetings, and digital platforms. The company should perform detailed risk assessments to identify operational risks, including financial, environmental, and technological factors. A thorough assessment of current resource allocation is necessary including evaluating existing assets, workforce capabilities, and financial resources to pinpoint inefficiencies or underutilization. Creating an inclusive workplace culture is vital which can be achieved by implementing diversity training programs that educate employees on various cultural backgrounds and promote mutual respect.