Browsing by Author "Muchemi, Anne W."

Now showing 1 - 2 of 2
  • Thumbnail Image
    Item
    Declining University Performance: Kenyans Demand More Restructuring Strategies and Government Regulatory Attention
    (Science and Education Publishing, 2024-11) Kivindo, Sabbena Nthenya; Muathe, Stephen M. A.; Muchemi, Anne W.
    Since education has the transformative power to advance a nation through increased opportunities, social cohesion, and sustainable economic growth, public universities are essential in every nation. These institutions are instrumental in advancing the Sustainable Development Goals through the generation of knowledge and the initiation of research that results in innovative breakthroughs. This investigation sought to determine the effect of restructuring strategies and regulatory framework on performance of selected public universities in Kenya. It was specifically concerned with determining how the performance of a few Kenyan public universities was affected by restructurings related to operations, downsizing, and governance reform; and as well examine how government regulations moderate the relationship between restructuring strategies and performance of selected public universities in Kenya. The research utilized dynamic capability theory, institution theory and balanced scorecard model. A semi-structured questionnaire was administered to 341 public university management team members. A multiple linear regression model was employed to evaluate the study hypothesis, utilizing a 95% level of significance for hypothesis testing. According to the study's findings, the performance of the chosen public universities was considerably improved by operations redesign and downsizing restructuring while governance reform restructuring negatively affected the university performance. On the other hand, regulatory framework played a significant moderating role between restructuring strategies and performance of the selected public universities in Kenya. The results provide empirical validation of the robustness of restructuring strategies and regulatory framework in explaining the moderating effect of regulatory framework on the relationship between restructuring strategies and organization performance. The study adds a new dimension to the existing body of knowledge, emphasizing the critical role of external regulatory environments in shaping the effectiveness of internal organizational strategies. The study recommends that university management members must adopt and maintain high standards of quality education and assurance as outlined by the Commission of University Education, performing regular quality checks of academic programs and ensuring that teaching facilities meet recommended standards
  • Thumbnail Image
    Item
    Dynamic Capabilities and Performance of Commercial Banks in Nairobi City County, Kenya
    (The Strategic Journal of Business & Change Management, 2025-03) Gathambo, Margaret Nduta; Muchemi, Anne W.
    This research intends to determine the effect of dynamic capabilities on the profitability of commercial banks in Nairobi City County, Kenya. Specifically, the study confirmed the influence of innovative capability, technical knowledge ability, learning culture ability, and service quality ability on the performance of commercial banks in Nairobi City County, Kenya. The study was supported by four frameworks: Dynamic Capabilities Theory, Resource-Based View Theory, Organizational Learning Theory, and the Balanced Scorecard Theory. This research employed a descriptive research design along with a purposeful sampling method. The intended audience consisted of 38 commercial banking institutions located in Nairobi City County, Kenya. A total of 228 staff working at these commercial banks participated in the survey. The group included 102 employees. Semi-structured questionnaires were employed for data. Face and content validity were assessed by obtaining expert opinions, while reliability was evaluated using Cronbach's alpha, with a threshold of 0.7 deemed acceptable. The information was examined using descriptive statistics and multiple regression methods, with the results presented in tables, charts, and graphs. The capacities for innovation, technical knowledge, service quality, and learning culture were identified as having a significant positive impact on the performance of commercial banks in Nairobi City County, Kenya. The research finds that innovative abilities allow banks to automate repetitive tasks, which decreases the time and resources needed for operations. Technical expertise allows banks to utilize data analytics to comprehend customer preferences and behaviors. Cultural competence allows bank employees to engage effectively with clients from various backgrounds, building trust and rapport. Excellent service quality results in enhanced customer satisfaction, which subsequently promotes loyalty. The research suggests that banks ought to improve and advance their mobile and online banking systems to ensure smooth customer experiences. Financial institutions ought to conduct workshops and seminars facilitated by industry specialists to address new trends, regulatory updates, and technological progress in banking. The banks ought to conduct regular training sessions for staff to enhance their abilities in customer service, product expertise, and communication.