Browsing by Author "Mirioba, George"

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    Effect of Deployment of Total Quality Management Practices to Enhance Firm Competitive Advantage of Selected Manufacturing Firms in Industrial Area, Nairobi City County, Kenya
    (International Journal of Research in Business and Social Science, 2024-04-28) Mirioba, George; Muthim, Janet
    The technical efficiency operations of manufacturing enterprises in Nairobi County, Kenya, have lately declined to 59%, compared to the global index of 74%. This decline is mostly attributed to the insufficient implementation of Total Quality Management Practices. A comprehensive and extensive study is required to solve the complex problems faced by Industrial Area enterprises in implementing overall quality management methods. This study should be tailored to the specific context and location in order to effectively tackle the underlying issues and maintain operational excellence. The study aimed to evaluate the impact of customer focus, quality planning, supplier management, and staff involvement practices on the competitive advantage of manufacturing enterprises in the industrial area of Nairobi City County, Kenya. The study was based on the notions of competitive advantage, quality trilogy, and zero defects. The study's methodology was informed by a cross-sectional research design. The target population consisted of 20 manufacturing enterprises that were specifically chosen from the industrial sector of Nairobi City County. The census survey employed the use of semi-structured questions to gather primary data. Data analysis involved the utilisation of bothdescriptive and inferential statistics, with the findings being presented in tables and narratives. The study employed a multivariate regression model to ascertain the correlations between variables. The study revealed that quality planning practice, employee involvement practice, supplier management and customer focus practice had statistically significant positive impacts on competitive advantage. The study determined that total quality management techniques had a statistically significant impact on the competitiveness of selected manufacturing enterprises in the industrial area of Nairobi City County, Kenya. The study suggests that management of manufacturing enterprises should do research on dynamic quality management approaches to implement and maintain operational relevance in the face of increased sectorial competitive challenges
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    Total Quality Management Practices and Competitive Advantage of Selected Manufacturing Firms in Industrial Area, Nairobi City County, Kenya
    (Kenyatta University, 2024-10) Mirioba, George
    Kenyan manufacturing firms in Nairobi County technical efficiency operations have recently fallen to 59%, against the global index of 74% ostensibly caused by inadequate application of Total Quality Management Practices. The depth and breadth of quality practices implementation, intertwined with the contextual challenges endemic to Industrial Area firms, necessitates a nuanced and localized study to address the underlying menace and remain operationally vibrant. This study focused on determining the effect of total quality management practices on competitive advantage of selected manufacturing firms in industrial area, Nairobi City County, Kenya. The study’s specific objectives were to assess the effect of customer focus, quality planning, supplier management and employee involvement practices on competitive advantage of selected manufacturing firms. The study was anchored on competitive advantage, quality trilogy, and zero defects theories. The research design informing the study’s methodology was cross-sectional research design. The target population was the 20 selected manufacturing firms found in industrial area, Nairobi City County, Kenya where from each firm, the operations, procurement, and strategic managers were the respondents totaling to 60 respondents. Census survey was adopted to collect primary data using semi-structured questionnaires. Prior to data collection, a pilot study on test validity and reliability of research instrument was carried out where validity and reliability findings were used to improve on the instrument before actual data collection. The instrument items were found to be valid as expert rater one and two gave content validity indices of 0.86 and 0.91 respectively. The variables in the instrument were also reliable since quality planning, employee involvement, supplier management, customer focus, total quality management practice, and competitive advantage recorded Cronbach Alphas of 0.790, 0.821, 0.872, 0.758, 0.784, and 0.853 respectively. Both descriptive and inferential statistics were used to analyze data and result presented in tables and narrations. A multiple regression model was used to determine variable relationships in the study. As a research ethical procedure, respondents were provided with consent forms and necessary research permits and permissions obtained from relevant authorities. The study found that quality planning practice (β= 0.429; t= 6.302; p-value= 0.000), employee involvement practice (β=0.194, t= 2.419, p=0.019), supplier management (β=0.143, t= 2.020, p=0.048,), and customer focus practice (β=0.351, t= 5.050, p=0.000) had statistical significant positive effects on competitiveness. With an overall p-value of 0.000 and adjusted coefficient of determination (R-square) of 62.4%, the study found and concluded that total quality management practices have a statistical significant effect on competitiveness of selected manufacturing firms in industrial area, Nairobi City County, Kenya. The study recommends that management of manufacturing firms should research on vibrant quality management practices for implementation to enable them remain operationally relevant amidst heightened sectorial competitive pressures.