Browsing by Author "Minja,David"

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    Evaluation of the Relationship between Stakeholder Partnerships and Sustainable Water Service Provision in Kenya: Perspectives from Mandera County
    (Stratford Peer Reviewed Journals and Book Publishing, 2026-03) Mohamed Ali Omar; Muna,Wilson; Minja,David
    Empirical studies indicate that the implementation of national water policies yields mixed outcomes in terms of their influence on water service provision. While some contexts report improvements in access, quality and sustainability, others continue to experience limited progress due to institutional, financial and environmental limitations. In Mandera County, there are still gaps understanding the effective implementation of these policies, as evidenced by perennial water scarcity, inadequate infrastructure, and unequal distribution of services. The purpose of this study was therefore to determine the effect of stakeholder partnership on the provision of water services in Mandera County. The study was underpinned by Institutional Theory. The study was informed by pragmatism philosophy and employing a descriptive survey research design. The target population comprised 535 participants drawn from various key stakeholders in Mandera County, including the Water Resources Authority, Mandera Office, Mandera County Companies, community leaders, representatives from the Non- Governmental Organization, County Government of Mandera Water Department, and the National Drought Management Authority. The researcher used Slovin’s formula to obtain a sample size of 229 respondents. The study used both descriptive and inferential statistical methods in analysis. The findings were presented on tables. The findings revealed that the coefficient of determination (R Squared) was 0.495, implying that 49.5% of the variation in the provision of water services in Mandera County is explained by stakeholder partnership. The ANOVA results showed that the model was statistically significant in explaining the effect of stakeholder partnership on the provision of water services. The regression coefficient results in revealed a positive and statistically significant relationship between stakeholder partnership and provision of water services (β = 0.683, p = 0.000 < 0.05). In view of the findings, the study recommends that County government of Mandera County
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    Implementation of Training and Development Programs and Service Quality in the Public Sector: A Case of Kenya Revenue Authority
    (JISSH, 2024-10) Mumbi,Yvonne; Minja,David
    The study explored the impact of Training and Development (T&D) programs on service quality within the public sector, with a specific focus on the Kenya Revenue Authority (KRA). While T&D programs are widely recognized as vital for improving service delivery, there is limited understanding of how the planning, execution, and monitoring and evaluation (M&E) of these programs directly influence service quality within the KRA. This study addressed this gap by examining the following objectives: the effect of planning of T&D programs on service quality, the impact of execution of T&D programs on service quality, and the influence of M&E of T&D programs on service quality. The study adopted Human Capital, Service Quality, and Organizational Learning theories as the theoretical framework. A descriptive survey design was used, sampling 120 KRA employees through convenience sampling. Data collection involved semi-structured questionnaires, and the analysis was conducted using the Statistical Package for Social Scientists (SPSS), employing both descriptive and inferential statistics, including a multiple regression model. Results were presented in tables, charts, and graphs, while qualitative data was analyzed through content analysis. The study offered insights into the relationship between T&D programs and service quality, providing both theoretical and practical contributions to organizational development and public sector management.