Browsing by Author "Kipkorir, Chris Simon Sitienei"

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    Adoption of Technology and Customer Focus as Strategic Practices for Organizational Performance of National Social Security Fund in Kenya
    (American Journal of Business and Strategic Management, 2025-05) Njeru, Doreen Gacheri; Kipkorir, Chris Simon Sitienei
    Aim: National Social Security Fund has been experiencing poor organizational performance as evidenced by low member contributions, customer dissatisfaction, inadequate finances, decreasing market share and low employee productivity. Adoption of strategic practices has been used by many organizations to improve organizational performance. The study aimed to establish the effect of technology adoption and customer focus on organizational performance at the National Social Security Fund, Kenya. Methods: The study was grounded on Technology Acceptance Model, Customer Satisfaction Model and Balanced Scorecard Model. A descriptive research design was employed using stratified random sampling to select 90 respondents from key departments. A structured and close-ended questionnaires was validated through a pilot study and later used to collect primary data. Collected data analyzed using descriptive statistics and content analysis. Research findings were presented using tables. Results: The findings showed that technology adoption and customer focus had significant positive effect on organizational performance. Specifically, the study findings showed that a unit change in technology adoption changes organizational performance by 0.620 units. A unit change in customer focus results in an estimated 0.739 unit increase in performance, holding other factors constant. Conclusion: The study concludes that embracing technology and customer focus practices is essential for enhancing organizational performance in public institutions like National Social Security Fund. Recommendation: It is recommended that National Social Security Fund invest in modern Information Technology infrastructure, strengthen employee training, and implement advanced customer relationship management to improve service delivery and performance outcomes
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    Cost Leadership and Differentiation as Competitive Strategies on Performance of Commercial Banks: The Kenyan Perspective
    (European Journal of Business and Management, 2025-01-30) Ochieng, Vincent Ogal; Kipkorir, Chris Simon Sitienei
    Poor performance in commercial banks was viewed in terms of reduction in market share, decline in profitability, loss of customer, shrinking in asset base and liabilities which in turn lead to poor performance. Commercial banks use cost leadership and differentiation as competitive strategies to address performance. The aim in the study was to establish the effect of cost leadership and differentiation as competitive strategies on selected commercial banks in Nairobi City County, Kenya. Porter’s generic strategies model and descriptive research design were used. The target population was 1,194 respondents which included head office employees from three selected commercial banks namely Kenya Commercial Bank, Equity bank, and Cooperative Bank of Kenya located in Nairobi City County in Kenya. Sample size of two hundred and ninety one (291) was computed using Krejcie and Morgan formula then selected using stratified sampling technique to ensure adequate representation. Primary data was collected using close and open ended structured questionnaire. The data was analyzed using descriptive statistics especially mean and standard deviation and inferential statistics specifically regression analysis, analysis of variance and analysis of coefficients. The analyses were conducted using Statistical Package for Social Science (SPSS) version 24. Open-ended responses were organized in themes and discussed in a narrative form. This study adopted Cronbach’s alpha method to compute reliability and a coefficient of 0.957 was obtained which was more than a threshold of 0.80 hence the research instrument was reliable. Results were presented using tables. The study findings indicated that cost leadership, differentiation, and growth strategies had effect. The study results are valuable to management of commercial banks, policy makers, other organisations, academicians and researchers
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    Debt Collection, Strategic Alliance as Business Strategic Initiatives and Organizational Performance: Empirical Evidence in Kenya
    (British Journal of Multidisciplinary and Advanced Studies, 2025-06) Migwi, Mary Waithira; Kipkorir, Chris Simon Sitienei
    Kenya largely depends on import pharmaceuticals for its healthcare needs with imported medicines accounting for 70% total market valuation in Kenya. Success and profitability of import pharmaceutical companies is therefore important for the sustainability of Kenyan health sector and well-being of its citizens. Import pharmaceutical companies face challenges in organizational performance which include Profit, market share, customer retention and inventory turnover. The objective was to establish the effect of debt collection initiative and strategic alliances initiative on organizational performance of import pharmaceutical companies in Kenya. Balanced Scorecard model was used to anchor organizational performance. Descriptive research design was utilized. The taget population under study was 6356 key employees in 125 registered import pharmaceutical companies. Data was collected using open and closed ended questionnaire from 376 employees selected using stratified random sampling. The pilot study involved 38 respondents from the target population. Reliability was tested using Cronbach's alpha and the computed coefficient was 0.808. Content validity was determined using content validity index. (CVI) of 0.8. Data was analyzed using descriptive and inferential statistics. Findings indicated that debt collection and strategic alliance initiatives had a meaningful positive correlation with organizational performance of import pharmaceutical companies in Kenya, with strategic alliance initiatives showing the strongest relationship (r = 0.790, p < 0.001). Debt collection initiatives also had a strong correlation (r = 0.748, p < 0.001). Regression analysis showed that strategic alliances and debt collection initiatives had significant effect on organizational performance. In conclusion debt collection processes should be strengthened through proactive monitoring and digital payment. Organizations should strengthen strategic alliances with suppliers, healthcare institutions, and regulators in order to enhance market expansion and compliance. Research ethics was upheld throughout the study. Findings are relevant to policy makers, industry stakeholders and in designing procedures and guidelines that aid the success and resilience of the import pharmaceutical sector, ultimately benefiting the health industry in Kenya. The research findings lay a foundation for future studies aimed at identifying and implementing effective business strategic initiatives tailored to the needs of import pharmaceutical companies.
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    Mentorship and Internship in Training of Employees for Performance in Public Junior Secondary Schools in Kenya
    (European Centre for Research Training and Development-UK, 2025-04) Ogamba, Collins Orina; Kipkorir, Chris Simon Sitienei
    Junior secondary schools’ employees’ pedagogical knowledge is limited due to restrained application of disciplinary competence, psycho-pedagogical competence, physical competence and methodical competence which affect their performance, hence the need for constant training. The researchers established the effect of mentorship and internship on employee performance in public junior secondary schools in Trans Nzoia East Sub County, Kenya. The study was anchored on Balanced Score Card Model. Descriptive research design was used and the target population was 423 Teachers service commission employees who comprised 417 junior secondary schools’ employees, five curriculum support officers and teachers service commission Sub County Director. To arrive at a sample of 204, Yamane formula was used. There were six teachers service commission officers hence a census was used. Stratified & simple random sampling method was utilized in choosing research participants. The researcher gathered primary data by structured questionnaire thereby producing quantitative data & qualitative data. Pilot study using 19 employees and two teachers’ service commission officers was done in Trans Nzoia West Sub County to determine validity of research instrument. Internal consistency method was adopted in determining reliability using Cronbach Alpha method. The quantitative data was analyzed using descriptive statistics with the aid of statistical package of social sciences. Descriptive statistics included the use of mean & standard deviation while inferential statistics utilized correlation analysis & multi regression analysis. The quantitative data results were shown in tables while the qualitative data was analyzed using content analysis. The study findings indicated that mentorship and internship had significant effect on employee performance in public