DSpace Repository :: Browsing by Author "Gongera, G."

Browsing by Author "Gongera, G."

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Analysis of corporate social responsibility in mitigating socio-economic impact of HIV/AIDS in selected Business firms in Nairobi
(2012-01-11) Mulongo, Godfrey; Gongera, G.; Kavinda, L.
The purpose of this study was to establish and analyze corporate social responsibility (programs and policies) formulated and implemented by selected business enterprises aimed at mitigating the socio-economic impact of AIDS. The selected significant others included business enterprises operating within Nairobi employing at least 20 persons and who would have been in operation for at least two years by the time of the study. The variables of availability of internal/external programs, implementation, policy formulation & implementation, pertinent areas covered and the rationale for the programs and the formulated/implemented policies were all considered as categorical variables. The study involved the analysis of data derived from 20 respondents. Cluster sampling technique was used to select business firms with the necessary information and characteristics for the study. An exploratory descriptive survey design was followed in the study. Data was collected through direct contact questionnaires. The resulting data was analyzed through descriptive statistics involving percentages and means. The study found out that 61.1 % of business firms have internal programs designed to create awareness and to control the spread of HIV/AIDS amongst their employees. The study also found out that the rationale for implementing such programs were guided by economic concerns/motives rather than overall CSR. It also established that very few businesses have designed and implemented AIDS programs aimed at mitigating socio-economic impact affecting their external communities. Similarly, the study established that a small proportion (38.9%) of the respondents do have official blue prints governing HIV/AIDS issues both for the company and the external community
An analysis of delays in procurement of goods and services in KenGen
(2012-11-27) Theuri, Waitara John; Maganjo, Raphael; Gongera, G.
This study identifies the effects of delayed in the procurement of goods, works and services in the public sector. Delays in the supply of goods, services and works affect almost every sphere of human activity directly or indirectly. As customers, we tend to notice procurement only when there are problems. Delayed deliveries although timely deliveries were promised; shipment of medical supplies to a disaster are could not reach in time of need because the week supply chain; an industry close down due to delayed supplies of parts and equipment essential to operate a Just-In- Time manufacturing system; an order is delivered to the wrong customer and takes several days for the mistake to be corrected. J.R. Stock, et el 92001) just to name a few examples. " We often do not think of the role that supply chain has in our lives until something goes wrong" Interviews were conducted and questionnaires sent to suppliers, buyers and users departments in KenGen. Data were analyzed and summarized using descriptive statistics. The study establishes that for plant engineers, the activity that takes most time is writing specifications and the average proportion of time spent was 25%. This is allowed by putting up tender document with the average proportion of time spent on it being 22%. Other activities like, evaluating tenders use an average 19%, identification of need-procurement planning use an average of 17%, and writing justification paper use and an average of 16% of the their time. Minimum proportion of time spent on each activity was 5% across all activities. Time spent by buyers was allocated across various activities. The activities got fairly balanced time allocation. Putting up a tender document (17%), evaluating tenders (13%) and collection of goods 11% to the larger proportions of buyers' time. The portions of delay contributed by each variable in the supply process were critically examined. Variables leading to delays in delivery of goods were lead by long procurement process, supplier bill settlement, supplier inconsistencies, and slow collection from supplier and user rejection. Other contributors to delays rather than the user, buyer and supplier these were, external delays like government inspections, custom formalities, and system failure among others. Recommendations derived mainly focused on timely placement of Purchase Order (LPO) and giving clear specifications. Others were writing alternative specifications, allowing enough time to quote, advanced planning in procurement, improved payment durations, providing sample items and proper evaluation of quotations. The tender documents need to be very specific on how the quotes will be evaluated in order to optimize on the quality and price combination. The company needs to lobby with the relevant government bodies to reduce the red tape on specific products used in electricity generation and probably to zero rate any duties or taxes as to reduce ordering time and boost efficiency. The sale of shares to the public will go a long way in improving the private sector orientation and dilute government involvement in the company. The restriction against use of brand names in specifications is also limiting and hence there should be also a provision for getting some products directly from the original manufacturer.
Analysis of the gaming industry as a career prospect in Kenya ( A case of casinos in Mombasa)
(2012-03-01) Otieno, R. M.; Khayota, Maurice Otube; Gongera, G.
Though shrouded in secrecy, the gaming industry makes a reasonable contribution to the economy of this country in terms of employment and generation of revenue. Gaming is a legitimate consumer pursuit that requires vigorous promotion. According to the Betting lotteries and gaming act cap 131 (1966), whose main objective is to license betting and gaming premises and advice on the imposition and recovery. The gaming industry also provides career opportunities to those who wish to pursue careers in the industry. This study was carried out to establish career prospects in the gaming industry in Kenya. The researcher studied the extent and contribution of the gaming industry to the economy of this country. The study established effective ways of conducting the gaming business to benefit both the investors, the Kenyan government with regard to tax payment, as well as employees and prospective employees. This study was confined to Mombasa district. The researcher employed descriptive research design in the study. Questionnaires were given to government inspectors" employees and operators or proprietors of casinos in Mombasa district. Stratified random sampling method was used to draw a sample of 161 respondents from a target population of 268 people. The data collected was analyzed and presented in form of tables, graphs and charts. The researcher concluded by making recommendations on ways of improving the performance of the gaming industry. The researcher also suggested areas for further research collected will be from casinos in Mombasa - the area under study, with a total work force of 268 employees. Stratified random sampling was used to obtain the sample for the study which will be the operators of the casinos, their employees and the government betting inspectors.
Assessing the potential of job evaluation in salary administration in Non-Governmental Organizations (NGOs): a case of Mwala Integrated Child and Family Programme
(2012-11-27) Mutua, Flora Nduku; Gongera, G.
This study was carried out with the aim of assessing the Potential of Job evaluation in Salary Administration in Non-Governmental Organizations with case of Mwala Integrated Child and Family Programme, which is situated in Machakos District. The study provides some explanations on the statement of the problem, which guided the research, the aim and the objective of the research. It is also here that the researcher sought to justify the research, and operational terms were defined. In an attempt to explain the statement problem the research looked at the current economic trade which has hit the country like mergers and retrenchments which have forced organizations to restructure. This has however left these organizations with unclear definition of jobs and employee shouldering more than they are being compensated. The researcher therefore argued that there is need for carrying out job evaluation in these organizations, so as to be in a position for them to know the relative worth of jobs in their organizations. In addition the researcher defined what would be the conceptual framework and gave a sample of the research model. The data was both primary and secondary. The questionnaire was used as the data collection instrument. In addition empirical examples were to support the research problem. The major findings of the study were as follows: That job evaluation is a critical factor in determining jobs descriptions and specifications in any organization. There is need to carry out job evaluation in the organization so as to able to establish clear job grading structures which will facilitate upward mobility of employees. It is clear from the study that job evaluation as far reaching effects on salary administration because it is one of the key defensible factors to use to justify differences in salary administration in any organization. The suggestion put forward if implemented will highly improve the performance of employees, clearly explain their career path and motivate them since they will know what is expected of them by the organization.
Assessment of private solid waste management as an entrepreneurial venture in Nairobi
(2012-11-26) Kaiganaine, Edith Gathoni; Gongera, G.
As a growing metropolitan city, Nairobi is faced with the problem of accumulating solid waste and its environmental, social, economic and political implications. The inability of the city to manage its solid waste is largely driven by the overwhelming amounts of solid waste generated daily as a result of the increasing population and other institutional constraints. As an emerging player in urban solid waste management, the private sector was the focus of this study, particularly its experience in solid waste management as an entrepreneurial venture. Data was collected from 44 private companies actively involved in this business in the city and analysed using descriptive statistics. Results indicate that the Nairobi City Council and private companies are the principal providers of solid waste management services in Nairobi. However, private company involvement is rather low contrary to expectation, with the main areas being collection, transport and disposal. Their services are concentrated in the high-income areas due to the capacity of their residents to afford. In the middle-income areas waste is poorly managed with open dumping and burning being a common sight on open spaces and along roads. Key players in low-income areas are the community-based organisations and NGOs singly and or in partnership. Customer unwillingness or inability to pay for solid waste management in Nairobi is a major hindrance to private sector involvement. Affordability is higher from customers within the central business district and residents within the high and medium income areas. Poverty in the low-income areas makes it unaffordable for its residents. Other critical hindrances to private sector participation in solid waste management in Nairobi are: the inefficiency of the Nairobi City Council as a regulatory agency, lack of appropriate technology in solid waste management, lack of clear policy on solid waste management, high initial investment costs and absence of economic and fiscal incentives. Despite all these problems, the future of solid waste management in urban centres lies in partnerships among all stakeholdersrwith the private sector playing leading role.
Causes of student dropout and decline in performance of technical Colleges : a case of Technical Institutes in Meru Central District
(2011-12-28) Kubaison, S. T.; Gongera, G.
The government of Kenya and other stakeholders commit a lot of resources to learning institutions in the country to ensure that the youth of this country has a great future. However, all these resources cannot be said to have benefitted the country if learners are forced to abandon their studies or perform poorly due to lack of proper instruction while at the learning institution. This can lead to the graduates' inability to competently display the necessary skills in their workplaces later. The purpose and main objective of this study was to identify factors that cause wastage and decline in performance of public technical training institutes within Meru Central District, analyze the effect this problem has on the management of the training institutes under study and seek solutions that would benefit these and other learning institutions. The researcher also tried to investigate the problems experienced by managers of these institutes as a result of trainee drop out. The institutes studied were Nkabune, Meru and Kiirua. Various strategies employed to control these problems and those recommended to improve performance and increase completion rates were studied. The study limited itself to one district, which may not generalize the situation in the whole country. The researcher felt that the study was significant to training institutions' management, parents, trainees and the government. Approximately 1 100 people comprised the study population of which a sample of 65 people holding different positions were involved to provide information sought by the researcher. These included institute heads, 12 other senior administrators and 50 selected class teachers. The study adopted a descriptive research design with questionnaires, interview schedules and personal observation forms being the main data collection instruments. Purposive sampling method was used. Tables, frequencies and percentages were used to present the findings. The main findings were that technical courses were performing more poorly than business courses, with results being below 40%. The current curriculum has some gaps. Dropout was evident but the level was not alarming. The main reasons for student dropout and decline in performance were financial constraints, lack of adequate or appropriate training facilities and resources. Based on those findings, there is need to review the existing technical curriculum and involve the industry more closely in the development and implementation of technical education curriculum. Trainers need to be exposed to regular upgrading courses and workshops in order to cope with the fast changing technology. More financing is necessary. There is also need to carry out more studies in this area in order to aid policy makers explore and adopt new strategies in training and financing the most relevant technological courses to help steer the country to industrialisation.
The challenges of achieving eomployees optimum performance in an industry: a case study of the glass industry in Nairobi
(2012-11-23) Muhia, Dickson Mwangi; Mamba J.O.; Gongera, G.
As an overview, this research project focused on the challenges of achieving employees' optimum performance in an industry. It specifically addressed a case study of the glass industry in Nairobi, Kenya. The study investigated the current levels of employees' performance in the glass industry and the background variables that influence their performance. This project contains five chapters. Chapter one gives an introduction and background to the study. It also highlights the statement of the problem, objectives of the study, research questions, significance and scope of the study. Chapter two covers review of literature. This contains an introduction, conceptual framework, relevant publications and textbooks by authors and research studies conducted in the field of employees' performance. The review also addresses challenges and gaps between previous and current research. Chapter three covers the methodology of the study. It highlights the type of research design that was employed in the study, the population and the sample targeted, sampling and data collection procedures and data analysis. Chapter four covers the data analysis and presentation. The Interpretation of this data analysis is also provided in relation to the objectives of the study. Chapter five gives the findings and conclusions based on the analysis in chapter four. It also gives the recommendations put forth by the researcher and suggestions for further research. The limitations encountered during the research exercise are also provided in this chapter. Lastly, the project contains the appendices which include: a questionnaire, the project plan and a budget that had been set by the researcher at the proposal stage.
Effective utilization of coconut palms for sustainable income generation by entreprenuers in Kilifi District
(2012-11-22) Kitili, Boniface Mutia; Mark Ogutu; Lucy Kavinda; Gongera, G.
Despite the fact that coconut palms are plenty in coast province, and that coconut is Kilifi districts' main cash crop, it remains an under-utilized resource. Many view these palms as trees for providing coconut fruit, palm wine, firewood and leaves for making brooms and roofing houses. This perhaps explains why, other than these, there is no major significant economic activity related to the utilization of coconut palms. Data for this study collected by use of a descriptive research design employing a survey method (observation, interviews and focused group discussions). This method enabled the use of interview schedules, generalization and prediction. Most SMEs have not realized that coconut palms can be utilized more effectively to make a variety of products that can improve their incomes and the living standards of farmers within coast province. For this reason, this study has determined how coconut palms can be utilized effectively for sustainable income generation. In order to achieve this objective, constraints faced by entrepreneurs in their attempts to utilize coconut palms and the business opportunities that can be exploited for enterprise development were sought. Services that can facilitate the local community and entrepreneurs utilize coconut palms for income generation were identified. To guide enterprise development organizations and potential service providers, interventions that can be put in place to spur and facilitate the utilization of coconut palms sustainably for income generation have been recommended. The study report has highlighted the major constraints inhibiting the utilization of these palms as low prices and inadequate access to reliable markets. Failure to disclose. regulations governing palm wine and difficulties in accessing licenses has been reflected as issues of major concern by the entrepreneurs. All SMEs were reported to be producing the very common and hence traditional products. Most of the production of coconut items is done in the villages. For this reason, and for farmers to reap maximum benefits from their produce, it is recommended that this tradition be strengthened by starting cottage industries within these villages. Based on the findings of this study, it is suggested that due to the high poverty levels in Kaloleni division and Kilifi district in general, the government should lobby for development organizations to come forward and assist these poor SMEs. This should be done exposing and capacity building selected service providers whom in turn would pass skills to other entrepreneurs at lesser cost. Finally, it is recommended that local investors be identified, assisted to select some of the non-traditional coconut products and also in sourcing for related technology. In addition, it is suggested that the same investors be assisted to put up model cottage industries producing different items. Given the many coconut palm products identified by this study, a plan of action for starting cottage industries is recommended. Enterprise development organizations should take a leading role in ensuring that these recommendations are turned into reality. Failure to implement these and other related measures will in effect translate to very low levels of business growth if not just maintaining the status.
Effects of customer service on organisations performance: a case of Nakumatt Supermarket - Nyali, Mombasa
(2012-11-27) Kariuki, Joyce; Gongera, G.
The proposed study was carried out with the objectives of establishing the effectiveness of customer service on company's performance with Nakumatt Supermarket as a case study. Here, performance was looked at as the organization's profitability, customer numbers. organizations growth and co-operate image. The research intended to find out how effective customer service has affected Nakumatt supermarket's overall performance. Data was collected through a questionnaire. which were administered to the customers in the Nakumatt stores where more emphasis was on the Nyali branch in Mombasa. The data was analvzed by use of descriptive statistics with the help of SPSS package. Data presentation was by use of tables, Percentages, frequencies and charts. Descriptive statistics enabled the researcher to summarize and organize data in an effective and meaningful way as they provide tools for describing collections or' statistics and observations and reducing information to an understandable form. The research methodology adopted by research was descriptive and exploratory research designs. The population or the study was Nakumatt supermarket Nyali Mombasa sample was drawn from Nakumatt customers using systematic sampling approach where the researcher selected every 5th customer that shopped at Nakumatt Bombolulu branch on the data collection day. Questionnaires were adopted as the research instruments. The findings and recommendations were drawn and provided the way forward as far as effects or' customer service on organizations performance are concerned.
Effects of English as a medium of communication on the performance of other subjects in KCSE and the General Management of Schools in Central Division-Machakos District
(2012-11-23) Mutuku, Agnes Wanza; Eliud Obere; Gongera, G.
The purpose of this study is to investigate the effect of English as a medium of communication in the general performance of other subjects in KCSE and its effect in general management of schools. The teachers use standard English for instruction and finally testing, yet the learners find it difficult to communicate using standard English and this is reflected in the communication of their feelings and problems to the school management and more so in terms of the location of the schools. The concern here was to find out whether or not language can help learners effectively communicate to the teacher and help him internalize the concepts in the other subjects taught in Standard English and also help learners communicate well in the school management. This study specifically dealt with selected factors that may influence performance in English hence the other subjects. literature was reviewed addressing factors that affect performance both contextual and school related. The study achieved its objectives by carrying out a study on the selected schools in Central Division of Machakos District that comprised 65 students and 32 teachers of English. Primary and secondary data were used. Primary data was collected using a questionnaire containing structured and unstructured questions. The questionnaire was administered personally by the researcher. Data obtained through questionnaires was analyzed though the use of percentages and frequency distribution. The findings showed that there were some factors like provision of physical facilities and admission criteria that directly affect performance of English and other subjects hence the general management of the school Based on the above findings of the study, it is recommended that the admission criteria be checked and the schools should be provided with adequate facilities. Lastly the study suggested that further research be undertaken in other divisions with larger samples.
Effects of globalization on local industries in Kenya : a case study of Brookside Dairies Limited Company
(2013-11-22) Mukundi, P.; Ogutu, M. O.; Gongera, G.
An evaluation of life assurance funds as a source of investment financing in Kenya
(2012-02-29) Mwisa, M. O.; Khasiani, A. K.; Gongera, G.
A thriving insurance sector is of vital importance to every modern economy. First because it encourages savings, secondly it provides a safety net to business enterprises and productive individuals. Finally and perhaps most importantly it generates long-term investment funds for economic development Life assurance funds represent a form of investment financing whose full potential is yet to be realized in Kenya. Contributing to this lack of full potential are factors encompassing a high inequality and unbalanced distribution of national resources which constrain accumulation of wealth. In addition are cultural factors which embrace collective social responsibility and therefore inhibits individual initiative towards acquisition of ' life assurance cover against risks adversely affecting health and financial security. The Kenyan economy, faced with declining foreign capital inflows, poor performing stock exchange and turbulent banking sector, it becomes necessary to explore alternative domestic financial mobilization mechanisms and establish appropriate policy frame work geared towards transformation of savings into quality investments. Clayton (1970) assets that the huge resources and conservative practices of life assurance companies reasonably guarantee their ability to mobilize savings for long term investment. This project seeks to determine the contribution of life assurance premium as a source of investment financing in Kenya.
An evaluation of the effectiveness of technical education and technical training programmes in Kenya: a case study of selected Technical Training Institutions in Nairobi
(2012-11-22) Andai, Jackson Muyela; M.O. Ogutu; Gongera, G.
One of the challenges facing Technical Vocational Education and Training (TVET) especially in public training institutions is the provision of adequate and relevant technical skills that are responsive to the labour market. Just like other organizations that are concerned with the quality of their products and services, the purpose of the study was to evaluate the effectiveness of Technical Education and Technical Training Programmes in Kenya. The study wanted to establish the state of the training infrastructure in the public technical institutions and the co-operation between the institutions and the industry. The study was also investigating whether there are any forms of industrial attachment and staff training and development programmes for technical teachers and the value the teachers attached to these programmes. Five (5) Technical Training Institutions, thirty two (32) lecturers and twenty four (24) final year engineering students were selected for the study. Also targeted for the study were five (5) line managers in private industry. The lecturers, students and line managers, were selected using stratified random sampling. The information from the technical teachers, students and line managers from the industry was obtained by use of a questionnaire and interview guide. The information received was analysed descriptively and simple descriptive statistics involving percentages were employed. The data was then presented in a descriptive form. The study revealed that the government together with the Technical Training Institutions had not provided adequate staff training and development courses to Technical Teachers as expected. Only 28% of the teachers had been sponsored for staff training and development courses while the majority who had not sought self sponsorship remained with their college grades with no value addition. Over 70% of the teachers reported that the state of training tools and equipment was either deteriorating or constantly poor. The study also revealed that industry participation in curriculum development meetings especially at K.LE. and at college level was minimal. This led to a situation where most of the Technical Training Programmmes did not benefit from the direct inputs of technical managers, engineers, technicians and other professionals. The study revealed that only 42% of the trainees were attached to industries through their liaison officers 'and the rest were left to fend for themselves. 38% of those who got attachment places were not visited at all by their supervisors. This showed lack of seriousness in conducting industrial attachment programmes by training institutions. The study concluded that, Technical Teachers need to attend regular in-service and staff development courses to be able to impart to trainees adequate and relevant technical skills. The study also concluded that obsolete and warn out tools and equipment in training institutions need to be replaced. It was also concluded that collaboration between training institutions and the industry needs to be strengthened. The researcher suggests that T.I.V.E.T.A. should be made a body corporate to co- ordinate Technical Education and Training Programmes for all cadres of Technical Teachers and Technical Officers. T.I.V.E.T.A. should be mandated to operate so as to be in a position to co-ordinate, monitor and evaluate Technical Education and Technical Training Programmes being offered in both public and private technical training institutions. Further research should be carried out to cover a wider area and a larger sample in order to determine to what extent the constraints facing technical teachers affect the quality of Technical Education and Training Programmes in Kenya. A study on needs analysis of Kenya technical trainees vis-a vis industry needs should be carried out to establish what relevant technical skills should be imparted to trainees in training institutions.
Factors affecting job performance in Local Authorities in Kenya ( A case of Sotik and Litein Town Councils)
(2012-03-01) Omuga, J. G.; Ogutu, M. O.; Gongera, G.
In Kenya, the phenomenon of local government councils relate to the need to give the diverse communities a chance to govern themselves in certain matters and to provide a method of consulting public opinion. The needs of small villages and towns are so complex that it has become necessary to get the help of able people on the spot to settle local problems according to priorities of the stakeholders . This study intended to investigate factors affecting job performance in local authorities in Kenya with a special reference to Sotik and Litein county councils. Service delivery by local authorities and how these factors have contributed to the state of affairs. It aimed to finally make recommendations and provide solutions for future action. The study was exploratory and descriptive. It targeted the employees of the two county councils and drew a sample of 32 respondents using stratified random sampling. Data was collected through the use of questionnaires and it was analyzed with the use of SPSS and presented in tables, charts and graphs.
Factors affecting motivation of staff of organisations within the sugar industry in Kenya: a case study of Mumias Sugar Company
(2011-08-18) Omuhaka, L.; Bett, S. K.; Gongera, G.
The purpose of this research was to investigate the motivational factors that have led to low work morale and unprofessional trends in the sugar industry employees in Kenya but focusing on Murnias sugar Company employees. Low motivation of employees was experienced recently when in a bid to down size the work force, employees willing to go were asked to apply for an early retrenchment and to astonishment of the management more than a half of them were ready to live. This was a clear indicator that most of them are not happy with their present situation. There are other unprofessional trends like theft, truancy, coupled with absenteeism that are rampant in Mumias Sugar company employees. Through this research, recommendations have been made and if put in place the fore mentioned problems amongst the Mumias Sugar Company employees will be minimized to acceptable levels if not totally eliminated. It will also help the government in general policy makers society and all stakeholders in the Sugar industry in Kenya. The target population was all the employees in Sugar industry in Kenya but the focus was be on Mumias Company employees. Two categories of staff were considered in this research sample for the purpose of collecting data and comparison. The first group comprised of managers and the other group comprised of supervisors. A total sample of 100 workers were selected using a combination of stratified sampling supported by random sampling. The data from the research was generated through the use of a questionnaire. Data was checked for accuracy and consistency of entry, spot checks were formed to ensure integrity of the data. The data was subjected to the standardized statistics analysis techniques presentation of results was devoted to descriptive statistics in form of tables and graphs which includes pie charts and bar charts. The above was done using statistical package for social science (SPSS) this helped the researcher to draw conclusions and make recommendations. It was found out that employees are demotivated and have low morale. There can be no meaningful improvement in the performance and professionalism with the such State of affairs as indicated by the research findings. For the company to get her full fruits or harvest from employees work, it should wake up and squarely face reality
Factors affecting performance appraisal in Public Service organisations in Kenya (a case of Teaachers Service Commission)
(2012-03-01) Mutua, M. N.; Ogutu, M.; Gongera, G.
Performance appraisal is a method of evaluating the behaviour of employees in the work sport, normally it includes both quantitative and qualitative aspect of job performance. The purpose of this study is to investigate the factors that have hindered the implementation and acceptance of performance appraisal in the public service organisations with particular reference to the employees of the Teachers Service Commission. Every organization has its ultimate aim to achieve set goals and objectives. In pursuit of these goals and objectives, efficiency and effectiveness are closely monitored in utilization of both human and non-human resources. The scope of the study will be only the employees (secretariat) of the Teachers Service Commission. Although teachers in public, both primary and post primary are employees of Teachers Service, they will not be covered by the study. Factors such as employee involvement in the appraisal system, training of appraisees and the appraisers, time factor, the process of the appraisal system and feedback all affect the performance appraisal within the organisation. Teachers Service Commission has 2,400 employees both at the headquarters Nairobi and units throughout the country. The research will target only those at the headquarters totaling to 1,700. The researcher will adopt a stratified random sample of 10% which will yield a sample of 170. The design will be descriptive in nature and data will be collected by use of questionnaire, both structured and unstructured. The questionnaires will be distributed to the target group, completed and collected for data analysis. The researcher will analyse the data by use of frequency distribution, cross tabulation and chisquared to arrive at pragmatic recommendations. Statistical package SPSS will be used. The researcher anticipates greater implementation and achievement and acceptance of performance appraisal among the employees of the Teachers Service Commission. The Teachers service Commission whose vision is effective for quality teaching is guided by a service charter, a commitment to improve service delivery to all teachers and all other stakeholders in the education sector.
Factors affecting performance of employees of humanitarian non-governmental organizations in Kenya: a case of world vision-Southern Sudan Program
(2012-11-22) Kilel, K. S.; Gongera, G.; Bett, S. K.
This study set out to establish the main factors that affect performance of staff Humanitarian Non-Governmental Organizations in Kenya. The population of this study comprised of 200 Staff of World Vision Southern Sudan. 45% of the total population (i.e. 90 employees) formed the sample of the study. However only 70% (i.e 63 out of 90) of the sample responded. Data collected and analyzed was both primary and secondary. The primary data was collected by used of semi-structured questionnaire. Descriptive statistics were used to analyze the data and therefore cumulative percentages were used to present the findings of the study. The findings of the study indicate that employee performance is affected by multiple factors, most of which are dependent on each other. Management style and the level of motivation was found to be major factors affecting the performance of employees of Humanitarian NGOs. In actual fact, they are becoming major factors in the relief set up. Most of the respondents also indicated that excess workload and stress are major fact ors affecting their performance Though not rampant in Religious humanitarian NGOs due to behaviour change by the staff HIVAIDs remains a key factor affecting performance of staff. On the basis or I he findings, it was also concluded that workplace security has significant effect on the performance of any employee of Humanitarian NGO, Further, the study revealed that training, availability of essential resources and relevant skills playa major role in the performance of employees Excess workload and stress in areas of armed conflict was found to affect the health or employees. This in turn affect their performance and hinder effective performance and hence project's activities. The study also revealed that poor orientation for new staff, reward not contingent to performance, poor infrastructure in the field of operation, insufficient support and lack of good will on the ground, lack of understanding of the situation in the field by stuff, particularly middle management in the support office, poor living conditions, lack of proper communication equipment, delay in supplies delivery (logistical problems), hostility and lack of co-operation by local government authorities and sections or the local community, psychological effect of being away from family, Weak linkages/cohesive relationship of the various sectors/departments of the organization which operates as though independent yet they belong to one another and cultural disparities, all have direct impact on employee performance. On the basis of the findings of the study, a number or recommendations were made. Greater attempts needs to be made to find better training opportunities and staff encouraged to pursue such opportunities, greater attempts needs to be made to find better training opportunities and staff encouraged to pursue such opportunities, employee participation in decision making on issues that affect them is fundamental in enhancing performance and hence should be encouraged. It is further recommended that the management and individuals need to work out stress reducing mechanisms. Primary prevention involves taking action to modify or eliminate sources of stress, inherent in the work environment, so reducing their negative impact In addition, it is recommended that good performers should be rewarded and encouraged, sufficient and timely communication of any new policies and issues affecting field based staff in any way is should be given, living conditions have to be improved, any changes affecting staff in one way or the other should be communicated effectively and timely and the management should support staff by all means and shows concern for their welfare. This will greatly enhance their individual performance.
Factors affecting staff performance appraisals in the hospitality industry: a case of five star hotels in Nairobi
(2014-07-15) Mwendwa B., Milaih; Gongera, G.; Bett, S. K.
The objective of this study was to evaluate the factors affecting staff performance appraisals in the hospitality industry with special reference to five star hotels in Nairobi. Five star hotels fall under the larger hospitality industry. In Kenya, the hospitality industry is one of the largest foreign exchange earner employing many Kenyans directly and indirectly. Hence, the importance of the industry in the economic development of this country cannot be underscored. Staff performance appraisals are very important tools of managing employees' job performance in an organization. Effective staff performance appraisals help to cut down on unnecessary costs on human resources management and enable organizations to have a competitive edge in business. There are several factors that affect staff performance appraisals in five star hotels. Among these factors are the performance appraisal tools, the set performance standards, timing, nature and continuity of performance appraisals, communication and feedback with staff on the appraisals and training of appraisers. The conceptual framework of this study was modeled along the above factors. The study targeted the eight (8) five star hotel establishments in Nairobi. It was mainly a survey. The findings of the study are of great significant to managers of five star hotels in particular and those working in the hospitality industry in general. It offers them with knowledge which can help them in carrying out effective staff performance appraisals. The study also leads to additional knowledge to the existing literature on staff performance appraisals. Further, it is of great interest to scholars, researchers and investors who may have an interest in the hospitality industry in general. The study design was a descriptive research which is suitable in social science studies. The targeted population was 256 managers, supervisors and operational staff working in core departments of the five star hotels in Nairobi. The sample design was obtained using a stratified random sampling technique. A sample of 50% of the total population was taken, thus a total of 128 respondents comprising of 16 managers, 32 supervisors and 80 operational staff. The data collection instruments were structured questionnaires administered to respondents through a "drop and pick" method. The data obtained from the questionnaires was analyzed and presented in descriptive statistics in form of frequency tables, mean, pie charts, bar graphs and percentages. A total of 84 respondents participated in the study representing a 65.6% response rate of the targeted sample of 128. Significant facts have emanated from this study in the light of its objectives and the research questions. The study revealed that all five star hotels conduct formal staff performance appraisals. Most managers, supervisors and operational staff have general information regarding hotel staff performance appraisal systems, but recommendations for improvement of these appraisal systems have been made in this study by the respondents. The study revealed that the staff performance appraisal tools need to be reviewed. Recommendations have been made for improvement of the staff performance appraisal tools by the respondents. These recommendations are contained in this study. It was also found that there is need for involvement of operational staff in the setting of performance standards. Recommendations have therefore, been made by the respondents for improving the setting of performance standards for staff in the study. The timing, nature and continuity of performance appraisal was found to be very necessary for the success of the appraisals. Recommendations have been made by respondents for improvement in this area. These recommendations are contained in the study. The study also established that communication and feedback with staff on performance appraisals is ineffective in five star hotels. This needs to be improved. Recommendations for improvement on communication and feedback on staff performance appraisal have therefore been made by the respondents. These are also contained in the study. As a way of making the performance appraisals more effective, the training of appraisers was seen as paramount. A good number of managers and supervisors in five star hotels have no training in staff performance appraisals. Recommendations have made on how to improve the training of the appraisers by the respondents. These are contained in the study. The study concludes that proper management of employee performance is absolutely necessary in today's competitive business environment. Effective performance appraisal systems are,.therefore, critical for the success of five star hotels. With this conclusion, the study made a number of recommendations for improvement of five star hotels staff performance appraisals. Suggestions for further research have also been made in this study.
Factors affecting teacher turnover: A case of the Kenya Polytechnic
(2012-07-19) Gathuita, J.; Maganjo, R.; Gongera, G.
The Human Resource Management (HRM) movement, which emerged during the1980s,can be defined as a strategic approach to acquiring, developing, managing, motivating and gaining commitment of an organization's key resource-the people who work in and for it. HRM may therefore be defined as a set of management initiatives, which have the specific aim of securing the competitive advantages of the organization by managing labour resource effectively and efficiently. This study sought to identify the factors that affect turnover of teachers injob groups J-P in Kenya Polytechnic. Out of the 305 teachers in these job groups, 116 were taken for research through simple random sampling. The research was conducted through the administration of a questionnaire. Eighty-two respondents out of the 116 returned the filled in questionnaires while the rest, though they had promised to do so, did not honour their promise. Data were analysed by use of Statistical Package for Social Sciences (SPSS). Results indicate that there were no differences between teacher turnover, age gender, teaching experience as well as academic achievements. Teachers expressed their satisfaction with job factors related to interpersonal relationships and autonomy in work. Other factors contributing to teacher turnover touched on government policy regarding pay, promotion and distributive justice. The study recommends that the technical institutions administrators should boost their support for teachers. Teachers Service Commission should adopt a clear cut promotion policy and the government should review salaries and other remunerations for teachers in order to motivate them.
Factors leading to poor industrial relations in the banking sector
(2012-11-26) Wathua, James Willie; Khayota, Maurice Otube; Gongera, G.
The employee and the employer are interdependent. The employee requires a source of income while the employer requires the employee for the production process. The two parties freely sign an employment contract which contains the terms and conditions of service of the respective employee(s). When there is willing cooperation from employees towards the achievement of the organizational goals, we can say there is good labor relations. There are many factors that can contribute to either good or poor relations. Every organization should strive to induce good labor relations and ensure industrial peace by avoiding labor unrest such as strikes, boycotts, and lockouts. This can be achieved through good communication, training in labor and human relations skills of workers, technical staff and all managerial and unionisable staff, fair attitude towards redressing of employees grievances and of supervisors' towards employees rights and establishing an atmosphere of participation through joint committees, consultations, quality circles and Collective Bargaining. The collective bargaining process is governed by the trade dispute Act, the industrial relations charter and the Kenyan constitution. The aim of the study was to investigate the factors. leading to poor industrial relations in Kenya and specifically the Banking industry. The study involved the collection of data on the factors causing the poor industrial relations. The data was collected from the Human Resource Managers and the union representatives and shop stewards of at least 45 Banks that are members of the Kenya Bankers Association involved in the industrial relations. The study aims at coming up with recommendations to improve the industrial and labor relations for the benefit of all the stakeholders.

Browsing by Author "Gongera, G."

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