Browsing by Author "Bula, Hannah"

Now showing 1 - 5 of 5
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    Alternative Banking Channels and Performance of Commercial Banks in Nairobi City County, Kenya.
    (International Academic Journals, 2020) Motondi, Felix Omweri; Bula, Hannah
    Commercial banks have employed alternative banking channels to reach out to more clients and lower operational costs. However, these channels have encountered a variety of challenges raising questions on the influence they have on performance. Persistent system downtimes, network failures, transaction errors, security concerns and lack of customer confidence have driven customers into seeking services in bank branches resulting to congested banking halls. The objective of this study therefore was to assess the influence of alternative banking channels on the performance of commercial banks in Nairobi City County, Kenya. The specific objectives of the study were to examine the influence of agency, mobile, internet and ATM banking on performance of commercial banks in Nairobi City County, Kenya. The theories that guided the study were; Bank Led Theory, Innovation diffusion theory, Agency theory, financial intermediation theory and the Resource based theory on performance. This study used descriptive survey research design. 188 respondents from all commercial banks operating in Nairobi City County was the target population of this study out of which a sample size of 94 respondents was selected through simple random sampling. Primary data was collected using a questionnaire. The supervisor helped ascertain validity of the instruments, whereas piloting was conducted to improve on instruments reliability. Quantitative data collected was classified, analyzed and coded. The expected parameters were calculated using the SPSS program as the main statistical tool. Descriptive statistics presented using charts, graphs and frequency percentages were used in measuring the central tendencies such as mean and standard deviation and reporting the data collected from the findings. Qualitative primary data was analyzed via thematic analysis. Apart from the inferential statistics like regression analysis, other forms of analysis such as ANOVA and correlation were used to determine the relationship between the study variables. The study found out that agency, mobile, internet and ATM banking have a positive influence on performance of commercial banks in Nairobi City county, Kenya. The study concluded that; agency banking investments and incomes favorably effect overall performance of banks. Mobile banking alerts assist customers to make informed choices benefitting banks on decreased cost of service delivery and enhanced consumer convenience. The payback duration of internet bank investments is lower than ten years and incomes gained favorably affect bank’s performance. The use of ATMs has replaced labor intensive and paper-based banking methods leading to quicker access to services, convenience. This study recommended that Commercial banks continue offering alternative banking channels for improved efficiency and increased accessibility. The commercial banks need to review and have a variety of products and services available across the alternative banking channels to mirror those offered at branches. The study recommended that Commercial Banks should review the pricing models adopted to enable customers’ access products and service on alternative banking channels affordably. In addition, more security features be adopted to ensure that the system is up to date with most current technology to avoid loss of funds for clients through illegal system accesses.
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    Competitive Intelligence Practices and Performance of Firms Listed on the Nairobi Securities Exchange, Kenya
    (Kenyatta University, 2015-12) Waithaka, Paul; Bula, Hannah; Kimencu, Linda
    Performance is critical for every listed firm, as it enhances shareholder's value and capability to generate earnings from invested capital. Some of the firms listed on the Nairobi Securities Exchange (NSE) have been performing poorly as indicated by the rising number of firms issuing profit warnings. The competitive business environment is continuously working to drive down the rate of return on invested capital. To counter these competitive forces, firms have resorted to gathering information at their disposal and converting it into competitive intelligence through analysis and human judgment. This study sought to determine the effect of competitive intelligence practices on performance of firms listed on the NSE. The specific objectives of the study were: to determine how strategy-oriented, tactics-oriented, technology-oriented and target oriented competitive intelligence practices affect the performance of firms listed on the NSE. Firm performance was evaluated using both financial and non-financial measures. The non-financial measures used in the study were goal achievement and customer satisfaction, while Return on Assets (ROA) and Return on Equity (ROE) were the financial measures used. Both descriptive and explanatory survey research designs were used in this study, they allow the researcher to capture a population's characteristics and test hypothesis. The study was guided by a positivism research philosophy. The target population was the sixty firms listed on the Nairobi securities exchange. Primary data was collected using a semi-structured questionnaire; while secondary data was obtained from the firm's published annual reports available at the NSE using a document review guide. Quantitative data was analyzed using both descriptive and inferential statistics. In descriptive statistics, data was summarized using percentages, means and standard deviations, while in inferential statistics; multiple regression analysis was done using SPSS. The findings indicate that competitive intelligence practices have a positive and a statistically significant effect on the non-financial performance of firms listed on the Nairobi Securities Exchange. The intelligence practices were found to have a positive but statistically insignificant effect on the financial performance of listed firms. Organizational factors were found to be an explanatory variable in the relationship between the competitive intelligence practices and performance of firms listed on the NSE. Managers of listed firms should raise the utilization level of competitive "intelligence practices to enable the firms to make accurate predictions on changes in the business environment, compete better in the marketplace against rivals, improve on innovation and automation, track competitors' activities and improve the competitiveness of their firms by identifying threats and opportunities before they become obvious. The study suggests that future researches should focus on extending knowledge on competitive intelligence practices to non-listed corporate sector firms to support the generalization of the findings to all sectors in the economy.
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    Influence of Content of Entrepreneurship Training on Performance of Small and Micro Enterprises in the Information and Communication Technology Sector in Nairobi City County, Kenya
    (International Knowledge Sharing Platform, 2018) Nganu, Margaret; Bula, Hannah
    The objective of the study was to determine the influence of content of entrepreneurship training on performance of the Small and Micro Enterprises in the Information Communication Technology sector in Nairobi, City County, Kenya. Descriptive research design was adopted. Qualitative and quantitative data was collected from a population of 273 small and micro enterprises that successfully received entrepreneurship training prior to the year 2012 from the Information Communication Technology Authority. Systematic random sampling technique was used to select 73 respondents. Descriptive statistics included percentages, frequencies, means and standard deviations while regression analysis was used for inferring meaning to the entire population. The study established a positive significant influence of content of entrepreneurship training on performance. The study recommends broadening of the curriculum of entrepreneurship training beyond the entrepreneurial skills, curriculum development to include technical and managerial skills. Moreover, project management, life skills, legal, international trade, partnerships and collaborations needs to be incorporate in entrepreneurship training programs.
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    Influence of Training Needs Assessment on Performance of Small and Micro Enterprises in the Information and Communication Technology Sector in Nairobi City County, Kenya
    (International Knowledge Sharing Platform, 2018) Nganu, Margaret; Bula, Hannah
    The objective of this study was to establish the extent to which training needs assessment influence performance of small and micro enterprises in the Information Communication Technology in Kenya. The study was based on training needs assessment theory. Descriptive research design was used to collect qualitative and quantitative data. The target population for this study was 273 small and micro enterprises in the Information Communication Technology sector that successfully received entrepreneurship training prior to the year 2012 under the Information Communication Technology Authority. Systematic random sampling technique was used to select 73 respondents. Descriptive statistics incorporated absolute percentages, frequencies, measures of central tendency and measures of dispersion; while inferential statistics was analyzed through correlation and regression analysis to establish the nature and magnitude of the relationships between the variables and tested the hypothesized relationships. The study established positive influence of training needs assessments and performance of small and micro enterprises in Information Communication Technology sector in Nairobi City County, Kenya. The study recommends that trainers should conduct training needs assessments before conducting entrepreneurship trainings.
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    Perceived HRM Practices and Employees’ Retention: The Importance of Job Embeddedness and Job Satisfaction in NonGovernmental Organizations in, Kenya.
    (European Journal of Business and Management, 2025-04) Olweny, Odhiambo Fredrick; Muathe, Stephen M.A.; Bula, Hannah
    This study examined the relationship between perceived human resource management practices and employee retention in non-governmental organizations in Nairobi County, Kenya. The primary goal of the study was to investigate the impact of human resource management practices on employee retention within non-governmental organizations in Nairobi County in Kenya. Specifically, the study sought to determine the influence of leadership style, work environment, and career development on employee retention or intention to leave. The study also explored the mediating role of job satisfaction and the moderating effects of job embeddedness on employee retention. The research was enriched by the theoretical foundations based on Mixed Model of Employee Retention, Trait Theory, Hierarchy of Needs Theory, and Job Embeddedness Theory. The research adopted an explanatory research design. The study targeted 201 non-governmental organizations operating within Nairobi County. The study sample was selected using stratified and random sampling, which included 69 nongovernmental organizations based in Nairobi County of Kenya. The study employed questionnaires. A pilot test was conducted with 7 employees from the non-governmental organizations, who were subsequently excluded from the final study. The data was analysed using logit model to test the effect between the independent variables and the dependent variable. In addition, the model was also used to analyse the mediation and moderation relation effect. The findings established that leadership style, work environment, and career development opportunities had a positive and significant effect on employee retention in Non-Governmental Organizations in Kenya. Furthermore, job satisfaction was found to play a key role in moderating the relationship between human resource management practices and employee retention in non-governmental organizations. Additionally, the study found that job embeddedness mediated employees’ attachment to their organizations. Based on these findings, the study recommended that organizations adopt effective human resource management practices that harmonises with both the needs of the organization and the employee to improve retention and enhance organizational performance.