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Browsing by Author "Bett, Shadrack"

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Competitive Advantage and Performance of Heavy Construction Equipment Suppliers in Kenya: Case of Nairobi County
(International Academic Journals, 2018) Nyambane, Mabeta Jackson; Bett, Shadrack
Organizations will always try to offer best products at lower prices in the market in contrast with their rivals. Competition is the state inside a market setting where firms work and set procedures to pick up advantage or more noteworthy accomplishment over each other. The capacity of an organization to outflank its opposition relies upon the capacity to exploit advertise movement patterns; capacity to catch and ensure 'out of line share' of business sectors; capacity to catch premium estimating; judicious creation and presentation of new items. This study sought to establish the competitive advantage and their effect on the performance of heavy construction equipment suppliers in Kenya. The specific objectives for the study were to establish the effect of price, quality products and services, agency distributorship network and stakeholders’ relationship on performance of heavy construction equipment suppliers in Kenya. The study was anchored on Porter’s model and Resource based view theory of a firm. The study would benefit various groups including top management of heavy construction equipment suppliers, the government, the stakeholders of such firms and its staff. The study employed a descriptive research design. Six firms dealing with supplies of heavy construction equipment in Kenya were selected around Nairobi county. Staff from the technical and marketing departments formed the target population who totaled up to one hundred and thirty-eight. A census was done given the small size of the population. Semi-structured questionnaires were used to collect data. The questionnaires were administered using drop and pick method in instances where respondents needed to review the responses at a later time. Data was analyzed using SPSS through descriptive and inferential statistics and presented through tables, charts and graphs. The expected outfit at the end of the study of the researcher expected to establish that price, quality of product, agency distribution network and stakeholders’ relationship affected performance of heavy construction equipment suppliers. the study established that the studied organizations regarded pricing as a strategy used within the company to gain competitive advantage, price (β=-0.179, p=0.026<0.05) had a significant inverse effect on performance heavy construction equipment suppliers, customers considered the products as of superior quality in comparison to other similar products, quality product and services (β=0.017, p=0.004<0.05) had a positive and significant effect on performance heavy construction equipment suppliers, the studied organizations considered their agency distribution networks (supplier-ships) as a competitive advantage, distributorship network agency (β=0.225, p=0.00<0.05) had positive and significant effect on performance heavy construction equipment suppliers, most of the studied organizations considered stakeholders (suppliers, clearing agents, transporters) relationships as a factor for competitive advantage, stakeholders relationship (β=0.259, p=0.00<0.05) had direct and significant effect on performance heavy construction equipment suppliers. The study concludes that p rice had a significant inverse effect on performance heavy construction equipment supplier. Quality product and services had a positive and significant effect on performance heavy construction equipment suppliers. Agency distributorship network had positive and significant effect on performance heavy construction equipment suppliers. Stakeholders relationship had direct and significant effect on performance heavy construction equipment suppliers. The study recommends that top management team of all heavy construction equipment suppliers should increase the premiums charged and continue to competitively lower prices for improved performance of their organization. The management team of all heavy construction equipment suppliers should improve on quality of products offered to customers in order to increase performance. For growth in market share, all organizations in Kenya should invest resources in agency distributorship networks. In order to improve om profitability, all heavy construction equipment suppliers should invest resources in stakeholder relationships.
Competitive Advantage Practices and Performance of Commercial Banks in Nairobi County Kenya
(International journal of Business Management, 2023) Kinoti, Purity Karwitha; Bett, Shadrack
Over the recent years, competition in the Kenyan banking industry has increased, resulting to various banks adapting key practices to increase their competitive advantage. Hence, this research focused on the competitive advantage practices and performance of commercial banks, in Nairobi County Kenya; a case of Equity Bank, Kenya Commercial Bank, Absa and Family Bank. Over the recent past, the performance of commercial banks has been influenced by different factors such as liquidity, capital inadequacy and the efficiency of operational costs. The study’s objective was; to find out how differentiation strategy, innovation, focus strategy and cost leadership. Some of the theories applied include porters five forces, resource-based view, stakeholder, and balanced scorecard model. The research applied a case study method, with detailed questionnaires which examines the respondents on practices used by Commercial banks in Nairobi County. Also, it examined on how such practices enhance performance in the county. The summary of the regression model correlation coefficient explains the interdependence between the independent variables, differentiation, focus strategy, cost leadership, innovation and the dependent variable, which is performance. Key respondents of this study were employees and customers of the sampled Commercial banks in Nairobi County, with a focus of Branch managers, regional managers and departmental managers. Data was collected using questionnaires, with open ended questions. Reliability test was undertaken, and analysis done through multiple regression and inferential statistics. The expected outcome is that the four main practices would become useful to Equity Bank management, future researchers, and the government. The study concluded that commercial banks use differentiation strategy to provide customers with something unique, different and distinct from items their competitors may offer in the marketplace. Innovation plays a key role in introducing novelty to existing product lines or processes, leading to increased market share, revenue, and customer satisfaction. Focus strategy identifies the market segments where the bank can compete effectively. Implementing Cost Leadership Strategy creates a different market size for each product and each industry. The study recommended that the commercial banks need to produce or design extremely unique or distinctive products or services that create increased value for the consumer. Commercial banks should ensure that they truly understand their customers’ needs; establish collaborative relationships with their business partners, allocate resources for training and development etc. The commercial banks should use customer satisfaction ratings from past months what led to high scores, and what could use improvement so as to develop a proper focus strategy and also consider the demographics of their current clientele.
Competitive Strategies and Performance of Kenya Airways Limited in Nairobi County, Kenya
(International Journal of Business Management, Entrepreneurship and Innovation, 2024) Somba, Nduku Stellamaris; Bett, Shadrack
Kenya Airways has experienced significant financial losses over a prolonged period, which has led to the requirement of a government bailout and the adoption of a restructuring initiative. Kenya Airways is a major player in the Kenyan aviation sector but has struggled to stay profitable compared to Ethiopian Airlines. Ethiopian Airlines has reported consistent profits for several years, in contrast. Kenya Airways is adopting competitive tactics to improve its performance, but there is a dearth of empirical research on the subject. The objective of this study wasto analyse the impact of competitive strategies on the performance of Kenya Airways. The purpose of the study was to examine the impact of differentiation, cost leadership, focus, and innovation on the performance of Kenya Airways Limited. This study was anchored on the following theories: porter’s generic strategies model, dynamic capabilities, resource-based view, strategy-structure-performance, and balanced score card. This study employed a descriptive inquiry approach. The focus group for the study was comprised of a total of 180 staff members of Kenya Airways Limited. The sample size consisted of 124 employees, who were selected using a basic random sampling technique. A semi-structured questionnaire was used to collect primary data. This research assessed the accuracy of the research tool by utilizing the viewpoints of experts through a content validity method. Cronbach's alpha co efficient was utilized to evaluate the dependability of the research instrument, and a minimum threshold of 0.7 was established. Data was analysed using descriptive statistics using means and standard deviations and inferential statistics. The study made use of correlation analysis and multiple regression analysis to deduce connections among different variables. Differentiation strategy had a positive and significant effect on performance of Kenya Airways of (β= 0.513, p < 0.05). Cost leadership strategy had a positive and significant effect on performance of Kenya Airways of (β=0.458, p < 0.05). Focus strategy had a positive and significant effect on performance of Kenya Airways of (β= 0.540, p < 0.05). Innovation strategy had a positive and significant effect on performance of Kenya Airways of (β=0.651, p < 0.05). The study concluded that differentiation strategy improves the performance of Kenya Airways. Cost leadership strategy helps to improve the performance of Kenya Airways Limited. Focus strategy enhances performance of Kenya Airways Limited and innovation strategy helps to improve performance of Kenya Airways Limited. The study recommended that the company should continue to offer unique features that sets it apart from other airlines. The company should operate efficiently in order to keep costs low.
Competitive Strategies and Performance of Organizations in the Pharmaceutical Industry: Case of Pharma Specialities Limited Nairobi, Kenya.
(International Academic Journals, 2017) Oyoolo, Julius David; Bett, Shadrack
The study aimed at determining the effect of competitive strategies on the performance of organizations within the pharmaceutical industry in Kenya, a case of Pharma Secialities Limited. The general objective was to establish the effect of competitive strategies on the performance of Pharma Specialities Limited Company. The three main generic strategies of competition which are: cost leadership, differentiation and the focus strategy were considered so as to ascertain their effects on the performance of the company. This study should be of great benefit to Pharma Specialities Limited Company and the stakeholders of this industry for continuous improvement. The study involved a descriptive and cross-sectional study design. Data was collected from respondents who were members of staff of the company and working in the various departments of the company through questionnaires. The data was presented in figures and tables. Measures of central tendency and dispersion were calculated and presented. The study targeted the staff of Pharma Specialities Limited Company which is located in Nairobi along Mombasa road in the Phillips Building Park. The target population was thirty eight which is the total population of the Company’s employees composed of three top management staff, twelve middle level staff and twenty three others, mainly the sales representatives. The primary tool for data collection in this study was the questionnaire. The data was keyed into the Statistical Packages for Social Sciences, cleaned and then analysed. Frequencies were run to give charts and percentages of the data and the socio demographic characteristics of the respondents. A Regression analysis was done to test the relationship between the independent variables and the dependent variables. It was found that the four strategies had a positive correlation with the performance of the company.
Competitive Strategies and the Performance of Matatus in the Public Service Transport Sector in Nairobi City County, Kenya
(International Academic Journals, 2018) Obondi, Evans Malit; Bett, Shadrack
The transport sector in Kenya is characterized by non-conformance to regulations, poor infrastructure, high costs, poor safety and inefficiency aggressive competition for passengers on the road, unsafe operations, a low level of service, unfair labour practices, and inadequate management and crew experience and training all of which affect the performance of PSV‟s in Kenya. The objectives of this study were to establish the effect of competitive strategies on the performance of the public service vehicles sector within the transport industry in Kenya. This study was guided by three theories of strategic management these are the resource based theory, competitive advantage theory and agency theory. This study adopted a descriptive research design. This study focused on matatus in Saccos that ply three routes in Nairobi namely Mombasa Road, Jogoo Road and Industrial Area. The target population of this study was 236 vehicles that ply the three routes in Nairobi City County. The study targeted 130 matatus in Rembo Shuttle Sacco, 56 matatus in County Link Sacco and 50 matatus in Umoinner Sacco. Specifically it considered drivers conductors and the owner or manager. From the above population a sample of 30% was taken using Census and stratified random sampling. In this study, researcher administered questionnaires were distributed to respondents. Content validity was used and pilot study was used n to ascertain if the questionnaire was reliable involving the sampled respondents. Methods of descriptive statistics which were employed in the study include mean and standard deviation. Charts and graphs were presented using statistical package for social sciences (SPSS) version 20.0. The relationship between the independent and dependent variable was shown using both regression and correlation analysis. Analysis of variance was also used to test the level of significance on the relationship between each of the independent variables and the dependent variable at 95% confidence level. The results from the multiple regression analysis indicated that all the variables had a positive correlation with the PSV performance. The p values also indicate that all the variables, are significant at 0.05 level of significance. Cost leadership has a p-value of 0.000, differentiation strategy has a p-value of 0.000, and focus strategy has a p-vale of 0.017 while unique competencies have a p-value of 0.002. R2 of .77 was obtained thus the variables explained 77% of the variation in PSV performance. The study recommends that in applying cost leadership strategy, PSVs in Nairobi city county, need to focus on efficiency since many clients prefer using the buses that are fast and under very favorable prices. Secondly, while applying the unique competencies strategy, PSVs in Nairobi City County need to take competence as the foremost when it comes to hiring experienced personnel. Thirdly, If PSV uses the focus strategy; it must tailor its services to satisfy the segment being targeted. Finally while using differentiation strategy, PSVs can take advantage of the current situation and offer differentiated services to clients who are willing to pay more for comfort, peaceful rides with soothing mellow music, polite attendants and drivers who observe traffic rules.
Corporate Governance and Performance of Savings and Credit Cooperative Societies in Kisii County, Kenya
(International Academic Journals, 2018) Kenani, Ignatius Mageto; Bett, Shadrack
Saving and Credit Cooperative Societies sector is becoming increasingly important in Kenya. This sector is a key player in the economy, controlling about 43 per cent of Kenya’s gross domestic product (GDP). The general objective of the study was to establish the influence of corporate governance on performance of SACCOs in Kenya. The specific objectives of the study was the influence of board composition, size of the board, board members qualification and gender balance of the board members on the performance of SACCOs in Kenya. The study was anchored on two theories which included agency theory and stakeholders’ theory. The study made use of a descriptive research design. The target population for the study were 30 respondents from the 3 SACCOs offices in Kisii. A census was taken since the population was small. The researcher used a semi-structured questionnaires administered to each member of the sample population. The researcher carried out a pilot study to pretest and validate the questionnaire. Quantitative data collected was analyzed by the use of descriptive and inferential statistics using SPSS. The analysed data was presented in graphs, frequencies, charts and tables for interpretation and to enable draw conclusions and recommendations thereof. The study established that Board composition (β=0.348, p=0.000; M=3.71) had a positive and significant effect on performance of selected SACCOs. Board size (β=0.520, p=0.017; M=3.60) had a positive and significant effect on performance of selected SACCOs. Board members’ educational qualifications (β=0.444, p=0.002; M=3.69) had positive and significant effect on performance of selected SACCOs. Gender balance (β=0.419, p=0.001; M=3.55) had positive and significant effect on performance of selected SACCOs. The study concludes that board composition had a positive and significance influence on performance of the selected SACCOs. The board size had a positive and significant influence on performance of the selected SACCOs. The board members educational qualification had positive and significant effect on performance of selected SACCOs. The gender balance had a positive and significant influence on performance of selected SACCOs. The study recommends that the shareholders and members of all selected SACCOs should critically evaluate their board composition by ensuring sufficient number of non-executive directors. The shareholders and members of all the selected SACCOs should establish sizeable boards so that cannot easily be manipulated by the management team. The members who are owners of the selected SACCOs need to hire directors with higher levels of intellectual abilities for better performance. All members and shareholders of the studied selected SACCOs need to significantly improve on gender diversity in the boards by ensuring that they are gender balanced
Corporate Governance Practices and Performance of Deposit Taking Sacco’s in Nairobi City County Kenya
(International Journal of Business Management, Entrepreneurship and Innovation, 2023) Kihara,Boniface Njoroge; Bett, Shadrack
Good performance of SACCOs is a key ingredient for its continuous existence and sustainability. The financial intermediation function carried out by SACCOs is dependent on how well they perform. Over the years, there have been various concerns by policy makers and academician over the SACCOs' dismal performance in Kenya. Despite the various corporate governance initiatives and measures implemented by important organizations such as the Centre for Company Governance, the issue of firm corporate governance remains unresolved, despite the involvement of the Capital Markets Authority and SASRA. The aim of this research is to determine how the performance of deposit taking SACCOs in Nairobi is influenced by corporate governance. The research focused on how stakeholder involvement, board composition, organizational structure, and control environment affect Nairobi-based deposit-taking SACCOs’ performance. The study's base was stakeholder, agency, stewardship, and resource dependence theory. The study employed a descriptive design. A census approach was used whereby all the deposit taking SACCOs in Nairobi were included in the study. The target population was 47 CEOs, 47 Sacco officers, 47 heads of finance and 47 heads of credit department. Data was gathered using structured questionnaire. In this research, to evaluate the construct and content validity, the researcher did a pilot test. Both descriptive and multiple regression analysis were used to examine the data. The findings showed that corporate governance factors (board composition, organization structure, control environment and stakeholder involvement) had a correlation coefficient (R) of 0.691 with an R squared of 0.477. From the ANOVA table corporate governance had a significant effect on performance of DT Saccos (F=28.513; p= 0.000). From the regression, corporate governance (board composition, organization structure, control environment and stakeholder involvement) had a positive effect on performance of DT Saccos. This study concludes that corporate governance (board composition, organization structure, control environment and stakeholder involvement) has a positive effect on performance of DT Saccos in Nairobi, Kenya. The study recommends that management of DT Saccos improve their corporate governance for increased performance levels. There is need for similar research based on other factors influencing performance, other measures of the variables, other Saccos & institutions as well as adopting secondary data.
Effect of Competitive Strategies on Performance of Uber Online Taxi Firm in Nairobi, Kenya
(IJCAB Publishing Group, 2019) Omunyala, Wakhu Peter; Bett, Shadrack
The aim of this study was to investigate the effect of competitive strategies on the performance of Uber Online Taxi Firm in Nairobi, Kenya. The specific objectives of the study were: to examine how leadership, differentiation, and focus strategies influence the performance of Uber. The study was very significant to the top management of uber, the government, the partners/drivers and other researchers. The study was anchored on the following theories: Porter’s generic strategies model, resource-based view theory, and resource dependence theory. The study took a descriptive research design and the target population was composed of 130 operators; sampling size was the same as target population as a complete census was preferred. The study used a semi-structured questionnaire that was administered to each member of the population. Out of the 130 questionnaires administered only 91 questionnaires were filled by respondents. Both descriptive and inferential statistics were used for data analysis. Regression analysis was used to test the relationship between performance and the independent variables. Quantitative data collected was analyzed using descriptive statistics and Statistical Package for Social Sciences (SPSS) was used to analyze the quantitative data where descriptive statistics such as means, standard deviation, frequencies and percentages were used to describe the data. The variables used in the study included low cost leadership strategy, differentiation strategy and focus strategy which significantly influenced the organizational performance of Uber Online Taxi Firm. The study recommended that Uber should embrace cost leadership, differentiation and focus strategies in their operations since they will enable the firm attain competitive advantage over their rivals such as Taxify and Little Cab.
The effect of place on performance of shopping malls in Nairobi County Kenya
(2015) Kanoga, Simon; Njugana, Reuben; Bett, Shadrack
The purpose of this paper is to investigate the effect of place mix dimension on performance of shopping malls in the Kenyan context. The research in the area of shopping mall is very limited in Kenya .It involved examining the nature and extent of the moderating role of shoppers buying behaviors between two variables i.e. mall performance and place mix dimension. The research embarked on an empirical analysis of shopping mall performance that incorporated the place mix and purchase decision as moderating variable. The research target population was nineteen shopping malls and respondents consisted of marketing managers, tenants and shoppers. Stratified random sampling design was adapted in the study. In conducting the research, primary data was collected through use of structured questionnaires by adopting a five-point Likert scale. The data was analyzed through use of linear regression analysis. The split-half technique was used in testing reliability and Cronbach alpha score was adapted to measure internal consistency. Reliability results for all the set of variables in the questionnaires gave a cronbach alpha statistics of more than 0.7, thus the threshold value of 0.7 were met
Environment Variables and Performance of Startup Enterprises in Urban Townships in West Pokot County, Kenya
(International Academic Journals, 2018) Njoroge, Allan Njuguna; Bett, Shadrack
The number of individuals considering self-employment as a career option is on the rise due to the high levels of unemployment in Kenya presents many new entrepreneurs with a challenge of both growing and managing the business startups. That notwithstanding, not many business startups operate beyond their third birthday and therefore the purpose of this study is to help determine diverse challenges affecting performance of business start-ups affecting performance of business startups in urban townships in Kenya and in specific West Pokot County. The study sought to specifically determine the influence of skills and competence, technology, legislation and competition on the performance of business startups. The specific objectives to guide the study included, to establish how skills and competence of the entrepreneurs affect performance of business start-ups in West Pokot county, to find out the effect of legislations on performance related to business startups in West Pokot county, to determine the degree to which technology is a challenge to the performance of business startups in West Pokot county and to examine the relationship that exist between competition as well as performance of business start-ups in West Pokot county. The target population was drawn from business start-ups in three major townships in West Pokot County that is Kapenguria, Sigor and Kacheliba. The study adopted a census survey in the three townships and adopted a descriptive survey technique where questionnaires were utilized in the collection of primary data. The raw data obtained was then tabulated, coded and then processed by use of Statistical package for Social Science (SPSS). From the study it is evident that business environment had a significant and positive influence on the performance of the performance of small scale enterprises in West Pokot County, Kenya. Improved and endowment of relevant skills and competency of entrepreneurs, favour legislations by both national and county governments, use of modern technology and capacity building of entrepreneurs and regulated and healthy competition spurs the growth and performance of start-ups in West Pokot County.
Evaluation of Competitive Advantage on Performance of Postal Corporation Kenya
(International Academic Journals, 2018) Kairanya, Fridah Karimi; Bett, Shadrack
The aim of the study was o evaluate the competitive advantage on performance of Postal Corporation Kenya. The specific objectives were to find out the effect of innovative technology on competitive advantage of postal corporation Kenya, to establish the effects of service quality on performance of postal corporation Kenya, to ascertain the effect of staff training on performance of postal corporation Ken ya, and to find out the effects of leadership quality on performance of postal corporation Kenya.This study may be of help to the managers in identifying what in the external environment affects their organizations and the possible response/s to be adopted. The government and other policy makers may find the information useful in improving the regulation and operations of communication firms in Kenya. The study used a case study research design. The target population for this study was the staffs of Postal Corporation. This made a total target population of two hundred and fifteen (215) respondents. This study adopted the stratified sampling technique. The sample was forty three respondents. The study used a questionnaire as the instrument of data collection. The questionnaire consisted of both open and close-ended questions. In order to enhance the response rate, the respondents were assured of confidentiality. The data collected was coded, quantified and analyzed quantitatively. Quantitative data was analyzed by the use of descriptive statistics using SPSS and presented through percentages, means, standard deviations and frequencies. The data was then presented in the form of tables, graphs and pie charts. This provided for an easier analysis and interpretation of the data inputted. The findings of the study established that nature of innovative technology increases service delivery which increases the performance of the firm. Also the study found that quality of services increases the competitive advantage and the performance the organization. The study further established that qualification of the staff members helps in creating efficiency which improves the performance of the organization. The study concluded that experience of leaders increases their competency hence improving the performance of the organization. The study also concluded that number of employees increase organization performance and that expanding the product line has been adopted to increase competitive advantage which has an overall impact on performance of the firm. The study recommended that for the managers of Postal Corporation of Kenya, there is need to develop and adopt strategies that will ensure that they survive in the communication industry. Partners should cultivate a culture of scanning the business environment and adopting the appropriate competitive strategies applicable.
The Influence of Marketing Audit in Parastatals Performance: A Case of Kenya Power Company
(2014-07-31) Odote, Bonventure Onyango; Maende, Chrispen; Bett, Shadrack
The study was on the effects of marketing audit on the performance of parastatals. It was done in Kenya Power Company. The objectives of the study were to establish how marketing environment audit affects the performance of Kenya power Company, to determine how marketing strategies audit affect the performance of Kenya power Company, to investigate how marketing systems audit affects the performance of Kenya power Company and to find out how marketing function audit affects the performance of Kenya power Company. The study will be of great help to the management of Kenya power Company. They will be able to appreciate the importance of marketing audit. They will be able to strengthen their marketing audit and identifying threats activities. This will make them able to identify opportunities and weaknesses. They will therefore become more competitive, profitable and successful, their sales volume will grow. The customers of the company will also get better services as a result. The study will also form a basic for future researchers. The researcher adopted descriptive survey. He used simple random sampling techniques. were the main instrument for data collection. The questionnaires had Questionnaires both closed ended and open ended questions. Open ended questions were used to collect qualitative data while closed ended questions were used to collect quantitative data. The questionnaires were tested on a sample of respondents check on their reliability and validity. Data was analyzed using descriptive statistics. The findings were presented in tables, pie charts and graphs. From the findings it can be concluded that marketing environment audit increases sales revenue to a very great extent, increases profitability to a very great extent, increases market share to a very great extent and increases share price to a large extent. From the findings of this study it can be deduced that marketing strategy audit leads to improved sales revenue to a very great extent, increased profitability to a very large extent, increases market share to a great extent and improves share price to a very large extent It can also be concluded that marketing organization audit leads to improved sales revenue to a very great extent, increased profitability to a very large extent, increases market share to a great extent and improves share price to a very large extent.. Marketing function audit leads to improved sales revenue to a very great extent, increased profitability to a very large extent. increases market share to a great extent and improves share price to a very large extent. . It can therefore be concluded that by the firm adopting audit it has been able to change its distribution through rural electrification and other methods. This has made the company grow in market share, sales revenue sales volume and share price and there fore profits. The researcher would Iike to recommend to the management of KPC to establ ish a permanent Management Information System department to be scanning the environment on a continuous basis. They should recruit a professional staff to be manning department. They should do a thorough customer analysis to find out all the other factors that affect consumption behavior of clients. This will enable them to know the exact needs of the clients so that they will be able satisfied them by offering appropriate products. They should also do a competitor analysis so as to know their objectives, strategies strengths and weaknesses as these are likely to hinder the achievement of their plans this will enable them to have better strategies to make them more competitive. The study was on the influence of Marketing Audit on the performance of parastatals. Other researchers should do studies to determine the influence of Marketing Audit on the performance of manufacturing organizations.
Influence of marketing mix dimensions on perfomance of shopping malls in Nairobi City County Kenya.
(Kenyatta University, 2016-03) Kanoga, Simon Gicheru
The retail sector in particular shopping malls forms a critical element of a community’s economic and social welfare. It provides shoppers with products variety, value for money, convenience and recreational services. However the sector is posed with challenges of intense competition and complex shoppers’ behavior. The purpose of the study was to establish the influence of marketing mix dimensions on performance of shopping malls. The specific objectives included seven marketing mix dimensions i.e. product, place, price and promotion, people, physical evidence and process which formed the independent variables. The shoppers’ purchase decision an output of consumer behavior was incorporated to take a moderating effects between the marketing mix dimensions and mall performance. The research examined nineteen shopping malls in Nairobi County however other malls were either under construction or had ceased operation at the time and after data collection. The target population was nineteen shopping malls and respondents consisted of marketing managers, tenants and shoppers. Census method was used in selecting malls and marketing manager. The study used stratified sampling design to determine the sample size and simple random sampling method to obtain the sample of respondents’ from shoppers and tenants. In conducting the research, primary data was collected through use of structured questionnaires. Descriptive and exploratory research design was used in the study. The data was analyzed through use of multiple regression analysis. The results of univariate linear regression showed significant liner relationship between Shopping Mall Performance each predictor variable at 95% confidence level. Each of the predictor variables results explained the variation in shopping mall performance. Multivariate linear regression analysis was also conducted to predict shopping mall performance it was found that independent variables explained a significant amount of the variance in the shopping mall performance (R2 = .543, R2 Adjusted = .521). An R2 value of .543 indicated that 54.3% of the variation in shopping mall performance could be explained by the regression model while other factors explained 45.7%. The value of Durbin Watson was above 1.5 (1.902) indicating that there was no serious problem of autocorrelation. To determine how best the regression model fitted the study data, analysis of variance on the coefficient of determination (R2) was calculated. An F value of 25.583 (P<.001) showed that the model was suitable at 95% confidence level. The results showed that adding moderating effect of shoppers’ purchase decision to the model increased the number of significant coefficients among the predictor variables by one (Price Mix Dimension) and maintained the previous two predictors (Place Mix dimension and Process Mix Dimension). The independent variables explained a significant amount of the variance in the Shopping Mall Performance (R2 = .593, R2 Adjusted = .549). Thus including the moderating effect of Shoppers’ Purchase Decision to the model improved the amount of variation in Shopping Mall Performance by 5% .
Influence of Strategic Planning on Performance of Commercial Banks in Kenya: Case of Barclays Bank of Kenya
(International Academic Journals, 2018) Nyanaro, Nancy Nyaboke; Bett, Shadrack
Over the last five years, the banking sector globally and particularly in Kenya has performed dismally courtesy of heightened competition from other players in the financial sector, unfavourable government policies, the global financial crisis and poor strategic planning Strategic planning is a critical stage in the strategic management cycle or process. It guides the kind of strategy to be adopted, mode of formulation, implementation and monitoring and evaluation. Poor competitive strategic planning has led to some banks winding up, failing to counter competition and being rendered insolvent. This study therefore sought to investigate the effects of strategic planning on financial performance of Barclays Bank, Kenya Limited as a representative of other commercial banks in Kenya. The specific objectives of the study were to establish the effect of the managerial factors, organizational factors, strategic intent and objective setting on financial performance of selected commercial banks in Kenya. The study was anchored on the theory of strategic balancing and Resource-based view theory. The study reviewed the related literature on the study variables and research gaps established. The study adopted descriptive research design to support and meet the objectives of the research. The target population for this study was the managers of Barclays Kenya Ltd as at 31st December 2011. The sample size was 114 comprising of 10 top level managers, 34 middle level managers and 70 low level managers. Questionnaire was used as a data collection instrument. The study reasoned that administrative factors decidedly influences the monetary execution of chose banks and that there was a solid positive connection between directors helping their staff create themselves, administrators controlling their staff on the best way to do their work keeping in mind the end goal to be remunerated. Authoritative components influence budgetary profundity and access to money related administrations more than resource quality and productivity in chose banks of Kenya. Hierarchical elements assume a critical part during the time spent money related execution measures specific in the managing an account area. Strategic expectation speaks to a solidified vision of banks sought heading of development and assumes an urgent part in moulding banks’ asset allotment and capacity advancement. Particular budgetary targets organizations set for themselves can matter an extraordinary arrangement. Setting focuses on that are excessively forceful can imply that even the best endeavours go unrewarded, leaving individuals debilitated. The study recommended that banks in Kenya should set their structure of administration and suitable lines of specialist, and have clear, open lines of correspondence with their workers. Build up some imaginative positive and negative results for accomplishing or not accomplishing the procedure. Banks ought to build up a contender centre at each level through across the board utilization of aggressive knowledge. Give representatives better money related aptitudes they have to work adequately. Banks should devise better ways that can quantify a banks relative execution, set targets and gauge the likelihood of accomplishing determined focuses over various eras that enables supervisors to foresee better future course of activities. The banks ought to regularly swing to a relative evaluation of past and current execution. Contrast an organization's outcomes and those of a pertinent companion gathering and set focuses for development that convert into wanted increments in relative monetary execution.
Inventory Management Practices and Organization Performance of Steel Industries in Nairobi County, Kenya
(IJCAB Publishing Group, 2019) Okumu, Atieno Elsa; Bett, Shadrack
Industries are key to many economies they are used as a proxy for country’s economic growth and development. The steel industry constitutes about 15% of the aggregate production by manufacturing firms hence it plays a key role in the performance of a country’s GDP and many are forecasting that its demand will continue to rise due to various development activities the national government and private firms have embarked on towards realisation of the country’s vision 2030. Inventory management is critical in the aspects of organization performance within the context of steel industries therefore steel companies must check on their inventory management practices in order not to impact on their Organization performance. This is achievable through operation at absolute minimum stock out events with prompt response to market fluctuations while at the same time carrying minimal buffer stocks. The study sought to fill the existent literature gap in the area of inventory management and organization performance in the steel industry. Descriptive research design was used in the study. The target population for this study were employees in the, Quality, administration, sales and marketing, production departments of three steel companies in Nairobi County Kenya. The study employed both primary and secondary during the stages of data collection where questionnaires were administered through drop and pick method while secondary data was obtained from the firms published comprehensive profit and loss statement particularly the company’s sales. A sample size of 45 respondents was utilized. The pilot study was conducted using a pretest of the questioner using 10% of the respondents that is 5 respondents. The validity of the data collection instrument was examined during the pilot study using a set of experts in the area inventory management as well as the supervisors. The reliability of the data collection was examined through the use of the cronbach alpha coefficient of a threshold of 0.7 and above. The researcher used descriptive method as well as SPSS. V.23 to analyse data. The research established that there is a positive and significant correlation between Economic order quantity and organization performance of steel manufacturing companies in Nairobi County. The study also found a significant positive correlation between Material/Inventory control and organization performance. It also established an existence of a positive and significant correlation between quality control and organizational performance. However, the study found a negative correlation between Legislation and organization performance. The study concludes that organization performance among steel firms in Nairobi County is influenced by Economic order quantity, material/inventory control and quality control. The study therefore recommends that the stakeholders should consider these factors in order to improve the performance of steel manufacturing firms as well as developing policies to protect local steel manufacturing firms from stiff completion from firms in developed countries particularly from China and U.S.A.
An Investigation of the Effects of the Alternative Business Channel Diversification Strategies on the Performance of Equity Bank Branches in Nyeri County
(Kenyatta University, 2015-03-20) Karanja, Nyingi Daniel; Muchemi, Anne; Wambua, P.; Bett, Shadrack
Use of technology and keeping track with updated technology enables an organization to compete favorably in the competitive market. Alternate business channels can give financial institutions superior competitive advantage. The study investigated the effects of the Alternative Business Channel diversification strategies on the performance of Equity Bank branches in Nyeri County. The study aimed at providing solution to problems that would prevent the use of Alternative Business Channels for the gain of superior market share.' Literature review was obtained from previous relevant research studies, scholarly journals, and academic books by several authors, existing theories and other relevant sources. The study adopted a census research design. The census population under study included twenty five (25) management staff and thirty (30) active Equity Bank agents making a total census population of 55. This study was carried out with the administration of questionnaires to the 55 respondents on a drop and later pick basis. Quantitative data was analyzed using measures of central tendency such as mean,mode and median. While qualitative data was analyzed using content analysis. Data was presented using tables, charts and graphs. The findings of this study indicated that all the channels under study affected the performance of Equity Bank in a positives manner. The findings indicated that ATMs to a very great extent, reduced congestion in the banking halls, enhanced convenience levels of the customers by offering 24/7 service and reduced operational cost of the bank. Another significant proportion of the respondents indicated that ATM' s increased revenue generation base and also enhanced the image of the bank. In regard to Eazzy 24/7 it was also found that Eazzy 24/7 encouraged many customers to make their own financial transactions instead of visiting the bank. This in turn enables the bank to gain competitive advantage in the market. The service was found to have created an additional income generating activity for the bank as well as expanding the banking platform to the current and potential customers of the bank. The study also found out that the role of agency banking was regarded highly by the customers as well as by the Equity Bank. It was found from the respondents that agency banking influenced the growth of Equity business by expanding its marketing base, enhanced service delivery, promoted customer outreach program and enhanced capacity utilization at Equity Bank branches. The findings from the study indicated that points of sale have contributed to generation of extra revenues to the bank. This adoption of technology in the banking sector was contributing to enhanced overall performance of the bank. The study therefore recommended that Equity Bank should continue to invest significantly in technology in order to reap from these numerous advantages. New software's, new processes, new products and bench marketing practices will continue to be of critical to the banking industry.
Investigation on labour retention strategies adopted by Parastatals in Kenya (a case study of Kenya ports authority)
(2013-01-14) Oketch, Ezekiel Omondi; Muchemi, Ann; Bett, Shadrack
The increasing massive exodus of employees in Kenyan parastatals either to private limited Companies or other avenues of employment has of recent raised a major concern to many organizations. This movement in and out the organizations is what is referred to as labour turnover. It is worth stating that human resources are the most valuable resources in an organization. Obtaining and maintaining productive manpower is critical to the success of every organization. One of the most fundamental functions of the human resource department is to retain employees whose performance meets the goals of the organization and to improve on the employees whose performance is unsatisfactory. Controlling the rate at which employees leave organizations is a major strategic challenge for practically many employers in Kenya. The aim of this study therefore was to investigate the labour retention strategies adopted by parastatals in Kenya, specifically covering Kenya Ports Authority. In respect to this, key factor influencing labour movement trends such as training, compensation (remuneration), employee engagement, quality leadership and management and work life balance were looked in to. The study had both policy and academic significance. The research findings are expected to assist human resource practitioners, policy makers and other relevant decision makers to establish mechanisms which helped control labour turnover. Scholars may also benefit from the study since they are in a position to use the findings to expand other areas of research. The target population comprised of both the management officials and subordinate officials totaling to 500. To accurately represent the entire population in KPA, probability sampling technique and specifically stratified random sampling was adopted. Furthermore the selection of the sample from each category was done using simple random sampling. A descriptive research design was used. The researcher used questionnaires as the main data collection instrument with which he personally administered. Completed instruments were assembled, edited, coded and interpreted in relation to the research objectives. Data analysis was done using descriptive statistics for quantitative data. On the other hand tables, charts and graphs were used to analyze qualitative data. With the study targeting 150 respondents, 105 questionnaires were returned amounting to a satisfactory 70% of whom a slight majority (58.095%) were male with the other 41.905% being female respondents. The study also found out that KPA had employed a relatively younger and mature labour force with majority being between 3] -35 years old. The findings also indicated that majority of the employees had worked between 11-15 years an indication that the company had adopted excellent strategies of keeping employees. Out of the investigated labour retention strategies remuneration was considered the most influential factor. However other factors were considered vital too. Despite the company having adopted a clear Training policy, training was not considered a primary motivator. On the other hand the response rate indicated that the employees were satisfied with the leadership and management of KPA. Furthermore, it was observed that the company did not fully engage the employees in decision making processes though they did allow the employees to attend to their immediate family responsibilities (work-life balance). All in all remuneration remained the most vital labour retention strategy.
Knowledge Management Practices and Performance of Small and Medium Enterprises in Nairobi City County, Kenya
(International Academic Journals, 2018) Nyaga, Pauline Mukami; Bett, Shadrack
SMEs are an important component of the economy, especially with regard to absorbing a large percentage of the workforce. Good performance of these entities is therefore critical so that they can continue with their economic contribution. However, despite county government efforts of Nairobi and the government of Kenya to promote SME activity, not much progress seems to have been achieved. The general objective of this study was to investigate the influence of knowledge management practices on the performance of small and medium enterprises in Nairobi City County. Specifically, the study seeks to: establish the influence knowledge creation on the performance of small and medium enterprises in Nairobi City County, determine the influence knowledge acquisition on the performance of small and medium enterprises in Nairobi City County, assess the influence of knowledge sharing/transfer on the performance of small and medium enterprises in Nairobi City County and to investigate the influence of knowledge implementation on the performance of small and medium enterprises in Nairobi City County. This study will be guided by Resource based view theory, Organizational learning theory and Knowledge based theory. The study was based on descriptive research design. The target population will be 532 SMEs firms in Nairobi City County. The sample size was 150 SMEs covering different sectors. The study will use questionnaires, containing both open ended and closed ended questions to obtain primary data. The research instrument was pretested with a sample of the respondents. Descriptive statistics including the means and standard deviations will be used to analyze the data and capture the characteristics of the variables under the study. Inferential statistics was used to test the nature and magnitude of the relationship between dependent and independent variables. Simple regression analysis and Pearson’s correlations was computed to determine the nature and the strength of the relationship among the variables. The analyzed data was presented in form of tables and charts. The analyzed data was presented in form of tables and charts. The conclusions of this study were informed by the findings based on each study objective and also findings of other similar studies. The findings of the study revealed that knowledge creation, knowledge acquisition, knowledge sharing and knowledge implementation are positively related with performance of SMEs in Nairobi County. Knowledge creation, knowledge acquisition, knowledge sharing and knowledge implementation were found to be satisfactory variables in explaining performance of SMEs in Nairobi County as supported by coefficient of determination of 51.2%. This shows that knowledge creation, knowledge acquisition, knowledge sharing and knowledge implementation explained 5.2% of the performance of SMEs in Nairobi County. The results of ANOVA showed that the overall model was statistically significant. Further, the results imply that the independent variables are good predictors of performance of SMEs in Nairobi County. This was supported by an F statistic of 49.522. Finally, the overall model indicated that knowledge creation, knowledge acquisition, knowledge sharing and knowledge implementation are positively and significantly related. Based on the findings the study concluded that knowledge creation, knowledge acquisition knowledge sharing and knowledge implementation affects performance of SMEs firms. The study recommends that SMEs in Nairobi County should adopt knowledge management strategy in running their business so that they can gain improved performance, knowledge management strategies to be adopted are: knowledge sharing, knowledge acquisition, knowledge creation and knowledge implementation. The study also recommends that the SMEs firms should invest on highly trained employees.
Knowledge Management Practices andProject Performance in Tharaka Nithi County, Kenya
(IJCAB Publishing Group, 2020) Mburia, Grace Syontheke; Bett, Shadrack
Public infrastructure projects have taken a moderate pace since freedom. The records from the Kenya government 2014 on vision 2030 towards an internationally serious and prosperous Kenya demonstrate that the moderate pace in execution of open foundation ventures has prompted unsatisfactory street systems; under normalized open pleasantries; non network of the national matrix line to mechanical expected regions; inadequate relief measures in agrarian territories; and ruined motorization of the once serious enterprises that are going under. A major problem facing county governments is how to maximize on knowledge management in project management. The main objective of this study is to determine the effect of knowledge management practices on project performance in Tharaka Nithi County, Kenya. The study sets out to determine the effect of knowledge creation, knowledge sharing, knowledge acquisition and knowledge storage on project performance in Tharaka Nithi County, Kenya. The study was anchored on Knowledge-Based View Theory the Resource-Based Theory and the Organization Learning Theory. The study adopted cross sectional, explanatory and descriptive research designs targeting 120 management staff and employees of Tharaka Nithi County. A census study of all the targeted staff was carried out. Primary data was collected using structured questionnaire. The questionnaires were piloted with 12 staff from the neighboring Embu County to determine their return rate. The study used multiple regression analysis, frequencies, bar graphs, means and standard deviation measures. The study established that knowledge sharing influence project performance in Tharaka Nithi County. The study found that knowledge acquisition influences project performance in Tharaka Nithi County to a great extent. The study found that knowledge acquisition influences project performance in Tharaka Nithi County to a great. The study concludes that knowledge creation has a positive and significant influence on project performance in Tharaka Nithi County. The study will be used by project management team in other counties as it will help in formulation of proper knowledge management practices that promote effective project delivery.
Leadership Practices and Performance of Saccos in Garissa County, Kenya
(International Academic Journals, 2018) Mohamed, Mohamed Suleiman; Bett, Shadrack
Leadership practice is a key determinant of the success or failure of any organization. Despite all of the headlines about banking profitability, SACCOs and financial institutions still are not making enough return on investment, or the return on equity, that shareholders require. The SACCOs are also not meetings consumer expectations. The aim of this study was to establish the relationship between leadership practices and performance of SACCOs in Kenya. The study was guided by the following objectives; to find out the effect of leadership style, leadership structure, ethical leadership and leadership policies on performance of SACCOs in Kenya. The study was anchored on traits theory, behavioral theory, contingency and situational theories of leadership. The study adopted descriptive survey design. The intention of descriptive research was to gather data at a particular point in time and use it to describe the nature of existing conditions. The target population of 303 consisted of non-management employees in six major SACCOs in Garissa County. Sample design was stratified random sampling technique and a 30% of the total population of 303 which results to 92 respondents was used. Primary data was collected through use of open and closed ended questionnaires. The coefficient of correlation was 0.873 an indication of strong correlation between the variables. Adjusted coefficient of determination R2 was 0.747 an indication that variations in dependent variable can be explained by independent variables. The study concludes that leadership styles positively influenced organizational performance of SACCOs in Garissa County. This was associated to the following factors; SACCOs employed democratic leadership styles, embraced transformational leadership styles and practised transactional leadership styles. Leadership structure significantly influenced organizational performance of Garissa county SACCOs. This was associated by the following factors; SACCOs branches were dependent on head office directives, leadership of SACCOs was centralised and the board guided all operations of the SACCOs. Ethical leadership negatively influenced organizational performance of SACCOs in Garissa County. Leaders took responsibility for the decision made in SACCOs. Leaders respected employees and involved them in decision making policies. Leadership policies positively influenced organizational performance of SACCOs in Garissa county. Pragmatic leadership was employed in SACCOs of Garissa county. The SACCOs embraced conceptual leadership policy and had favourable leadership policies. The study recommends that leadership styles should positively influence organizational performance of SACCOs in Garissa county. SACCOs should employ democratic leadership styles, embrace transformational leadership styles and practise transactional leadership styles. Garissa county SACCOs leaders should embrace changes in technology. SACCO branches should be dependent on head office directives. The leadership of SACCOs in Garissa County ought to be centralised. The board should guide all operations of the SACCOs. Leaders ought to take responsibility for the decision made in SACCO. Leaders ought to respect employees and involve them in decision making policies. Mutual respect among SACCOs management and employees should be enhanced. Pragmatic leadership ought to be employed in SACCOs. SACCOs ought to embrace conceptual leadership policy and had favourable leadership policies. SACCOs leadership need to be open for ideas and criticism and engaged in risk taking leadership policies.

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