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Digital Technologies and Their Effects on Resources and Service Delivery in Academic Libraries Post 2020: A Case of Kenyatta University Post Modern Library, Kenya
(Kenyatta University, 2026-03) Owuor, Awuor Lene
The rapid adoption of digital technologies in academic libraries has transformed resource management and service delivery, particularly in the post-2020 era shaped by global disruptions and accelerated digitalization. This study examines the effects of digital technologies on resources and service delivery at Kenyatta University’s Post-Modern Library. Using a case study approach, data were collected through interviews, and document analysis to evaluate how digital platforms, electronic resources, and automated systems have influenced access, efficiency, and user satisfaction. Findings reveal that digital technologies have enhanced resource accessibility, streamlined cataloguing and circulation processes, and expanded remote service delivery. However, challenges such as digital literacy gaps, infrastructural limitations, and sustainability concerns persist. The study concludes that while digital technologies have significantly improved academic library services, strategic investment in infrastructure, staff training, and user support is essential to maximize their potential. These insights contribute to ongoing discourse on the evolving role of academic libraries in the digital age