RP-Department of Hospitality Management

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Browsing RP-Department of Hospitality Management by Author "Kariuki, Albert Chege"

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    Contribution of Disability Infrastructure and Superstructural Practices to Employment Inclusivity of Persons with Disabilities in 4-5 Star Hotels in Mombasa City County, Kenya
    (African Journal of Emerging Issues, 2025-01) Binyanya, Benard; Wandolo, Monica Akinyi; Kariuki, Albert Chege
    Purpose of Study: The purpose of this study was to to determine the contribution of disability infrastructural and super structural practices on employment inclusivity of PWDs among 4-5 star hotels in Mombasa City County Kenya. Problem Statement: More than one billion, or 15%, of PWDs are disproportionately excluded from the workforce globally; by 2030, that number is estimated to rise by 3.5 million, with an annual growth rate of 2.9%. PWDs employment rates average 44% against 75% (WHO, 2020). The hospitality business faces difficulties in hiring PWDs because it is a labour-intensive sector that requires able-bodied human resources. Methodology: A mixed research design was used. The study was underpinned by the theory of change, social oppression theory and the resource-based theory of competitive advantage. The target population was 106 participants from selected hotels and organizations in charge of disability persons;16 general managers, 16 HRM managers, 32 F&B managers, 16 executive housekeepers, 16 front office managers,1 county PWDs regional coordinator, 1 skills development and placement officer from the MLSP, Mombasa county and 8 PWDs. The sample size comprised of all the 106 participants. Data was collected using questionnaires, interviews and observation methods. Result: The findings revealed that infrastructural and super structural practices had a moderate effect on PWDs employment inclusivity (r= 0.350, p=0.004) Multiple regression analysis was carried out. The results produced insignificant results (B=.114, p=.242), and thus infrastructural and super-structural practices do not predict employment inclusivity. Recommendation: Hotels should enhance their disability mainstreaming efforts by prioritizing the development and implementation of comprehensive health and safety policies that encourage disability inclusion. This includes establishing proper job-matching programs tailored to the skills and capabilities of Persons with Disabilities (PWDs) and introducing mentorship initiatives to provide consistent support and guidance for PWD employees.
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    Crisis Preparedness Strategies and Tourism Resilience: Does Organisation Size Matter?
    (African Journal of Tourism and Hospitality Management, 2025-10) Mesa, Juliet Magoma; Kariuki, Albert Chege; Kiria, Sisinio Muthengi
    Global crises, including pandemics, political instability, and climate-related disasters, have exposed critical vulnerabilities in the tourism sector. The increasing frequency and intensity of these crises raise critical questions about the preparedness of tourism organisations. Crisis preparedness is paramount in crisis management as it requires a well-developed crisis management plan that is critical in helping tourism organisations to react effectively during crises. This study investigates the relationship between crisis preparedness strategies and organisational resilience among tourism enterprises in Nairobi City County, Kenya, with particular attention to the moderating effect of organisational size. Using a descriptive cross-sectional design, data were collected from 284 licensed tourism organisations spanning micro, small, medium, and large enterprises. Quantitative analysis employing multiple linear regression revealed a strong positive association between crisis preparedness, measured through contingency planning and emergency capacity building, and organisational resilience (R² = 0.671, p < 0.001). Notably, while larger organisations benefited from structured systems and resource endowments, smaller enterprises demonstrated resilience through informal coping mechanisms and agility, although they often lacked formal preparedness frameworks. Importantly, the interaction effect of organisational size was non-significant, suggesting that the efficacy of preparedness strategies is universally beneficial across firm sizes. The findings have critical policy implications for Kenya’s broader tourism resilience agenda. There is a clear need for differentiated policy approaches that recognise the varying capacities of small and large enterprises. The findings demonstrate the need for a shift from reactive crisis responses to proactive resilience planning, which must be institutionalised within organisational structures and supported through external partnerships.
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    Disability Demographics Factors and Employment Inclusivity: A Study of Persons with Disabilities in 4-5 Star Hotels in Mombasa City County, Kenya
    (Journal of Hospitality and Tourism Management, 2025-01) Binyanya, Benard; Wandolo, Monica Akinyi; Kariuki, Albert Chege
    World Health Organization statistics indicates that the average employment rate for PLWDS is 44%. The hospitality business faces difficulties in hiring PWDs because itis a labour-intensive sector that requires able-bodied human resources. This study's goal was toevaluate the impact of disability demographic factors on employment inclusivity of PWDs in hotels in Mombasa city county Kenya. A mixed research design was used. The study was underpinned by the theory of change, social oppression theory and the resource-based theory of competitive advantage. The target population was 106 participants from selected hotels and organizations in charge of disability persons;16 general managers, 16 HRM managers, 32 F&B managers, 16 executive housekeepers, 16 front office managers,1 county PWDs regional coordinator, 1 skills development and placement officer fromthe MLSP, Mombasa county and 8 PWDs. The population was eventually sampled using a combination of purposive, stratified and census sampling methods. The sample size comprised of all the 106 participants. Data was collected using questionnaires, interviewsand observation methods. The results were analysed using content analysis, descriptive analysis, Pearson correlation and multiple regression. Moderation was tested using Process Macro Hayes model 1. The results produced insignificant results that indicatethat demographic factors (B=.141, p=.102) had not been able to positively and significantly influence the employment inclusivity of PWDs in Kenyan hotels. The most underlying factor that contributed to these findings is the lack of knowledge, awareness, and skills to develop an inclusive work environment, implement by employers. Therefore, this study recommends that stakeholders such as training institutions, policy and regulatory frameworks and industry should build capacity by carrying out intensive sensitization campaigns.