Browsing PT-School of Hospitality and Tourism Management by Author "Mburu, Cecilia, N."
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An assessment of the relationship between hotel ratings and customer satisfaction with service delivery in hotels in Mombasa county, Kenya
Mburu, Cecilia, N. (Kenyatta University, 2014-11-28)Kenya is among the famous tourist destinations in Africa. The government has initiated various campaigns to promote tourism. One of the major and significant components of tourism that should be considered is hotels. A ...