Browsing MST-Department of Business Administration by Title
Now showing items 1576-1595 of 1919
-
Quality Management Enablers on Performance of Public Universities in Nyeri County, Kenya
(Kenyatta University, 2021)Owing to contradictory evidence from literature on the link between quality management enablers and organizational performance, this study was geared towards establishing the effect of quality management enablers on ... -
Quality Management Initiatives and Performance of Five Star Hotels in Nairobi City County Kenya
(Kenyatta University, 2021)In the context of globalization, highly competitive markets, continuous technological advancement, and increasingly demanding customers, quality is currently one of the critical elements in the strategies of making firms ... -
Quality Management Practices and Customer Satisfaction in Middle Level Colleges in Machakos County, Kenya
(Kenyatta University, 2018-11)Customer satisfaction is an asset that should be guarded and maintained just like any other asset in an organization. The management needs to have practices that promote customer satisfaction in service provision in an ... -
Quality management practices and performance of Kenya commercial bank limited, Kenya.
(Kenyatta University, 2018-10)The banking sector has consistently been characterized by persistent operational inefficiency and poor financial performance. In order to address the problems of underperformance these organizations are fast adopting TQM ... -
Quality Management Practices Effects on the Performance of Public Hospitals in Kenya: A Case of Moi Teaching and Referral Hospital
(Kenyatta University, 2017-04)Adoption of Total Quality Management practices by organizations in Kenya develops voluntary technical standards, which add value to all types of business operations. They contribute to making the development and supply ... -
Quality Management Strategies and Customer Satisfaction among Public Hospitals in Embu County, Kenya
(Kenyatta University, 2019-04)Product or service quality has become the driving force of global firms. Customers have become more enlightened with products and services that they consume due to access of information. However, it is observed from ... -
Quality Management Strategies and Operational Performance of Selected Public Universities in Kenya
(Kenyatta University, 2018-05)Quality has become one of the key aspects that drive global firms. Customers are becoming more enlightened with products and services that they consume due to access of information. Quality concept is perceived from different ... -
Quality Management Strategies and Performance of Institutions of Higher Learning in Kenya; A Case of Selected Public Universities in Kenya.
(Kenyatta University, 2017-06)Issues of Quality of Education, rather than mass production, have had to move to the forefront of the educational agenda of policy makers at higher education level. Considering the huge public and private investment in ... -
Quality Standards and Competitiveness of Star Rated Hotels in Nairobi City County, Kenya
(Kenyatta University, 2021)Globally, the concept of competitiveness in business is very rife. In the hospitality sector, the concept of competitiveness has been applied differently in the varied operational segments and types and in most cases ... -
Raising finance for small and medium sized enterprises : a case study of Thika Municipality
(2011-12-14)SMEs are one of the fastest growing sectors of the economy. Each SMEs employs between I and 50 employees operating at a fairly small scale. In the recent past SMEs have been receiving a lot of attention by both the government ... -
Rebranding Strategies and Performance of Savings and Credit Cooperative Organization in Kirinyaga County,Kenya
(Kenyatta University, 2021)Many SACCOs operating in Kirinyaga County are facing fierce international and local competition forcing relocation to other counties and shop closure to others. Different branding strategies are being employed by SACCOS ... -
Regulation and supervision of Microfinance institutions in Kenya ( A case of Mombasa Municipality)
(2012-02-29)This study is to identify the impact of regulation and supervision of micro finance institutions in Kenya with special emphasis to the MFI's in Mombasa Municipality and its environs. The study will also highlight the issues ... -
Relationship between Modes of Tea Plucking and Profit Margins in Finlays Tea Estates in Kenya
(2014-06-27)Tea plucking constitutes a significant proportion of the total cost of production of tea. Hand plucking method has been the traditional mode of plucking but is becoming increasingly unpopular primarily because of its low ... -
The relationship between budgetary control and financial performance of state corporations in Kenya
(2013-02-20)The importance of financial stability in enabling an organization to function efficiently and Maximize the potential for service delivery cannot be underestimated. The quest for better Service delivery under new public ... -
The Relationship Between Change Management Practices and Performance of Telecommunication Companies in Kenya: A Case of Airtel Kenya
(Kenyatta University, 2014-11-27)Change management entails thoughtful planning and sensitive implementation and above all consultation with, and involvement of the people affected by the changes. The influence of change management effort has strong ... -
Relationship between cost of credit and financial performance of manufacturing firms listed in the Nairobi stock exchange
(2012-02-16)The study analyzed empirically the relationship between the cost of credit and the financial performance of Kenya manufacturing firms quoted in the Nairobi Stock Exchange and the consequent level of impact to their overall ... -
The relationship between employee benefits and customer satisfaction : commercial banks in Murang'a Municipality
(2011-08-22)Employee benefits is a very sensitive issue to any organization because they are offered fundamentally to attract, recruit, retain, motivate and develop employees for greater organizational performance. The purpose of this ... -
The relationship between employee satisfaction and customer satisfaction in Kenyatta University
(2013-02-25)This study was seeking to determine the relationship between employee satisfaction and customer satisfaction in Kenyatta University. The study concentrated on employees and the main customers of the university (main campus) ... -
The relationship between employee satisfaction and customer satisfaction in the Sacco society in Nairobi: a case of Mwalimu national Sacco society.
(2014-07-01)This study sought to investigate the relationship between employee satisfaction and customer satisfaction in Mwalimu National Sacco Society; specifically it focused on employee training and development, motivational level ... -
Relationship between human resource management practices and quality service delivery in Kenyan public secondary schools in Taita Taveta County
(2014-06-30)With rapid changes in the business environment, organizations are increasingly looking at human resources as a unique asset that can provide sustained competitive advantage. Human resources are considered by many to be the ...
