INGO's are best-known for two different, but often interrelated, types of activity the delivery of services to people in need, and the organization of policy advocacy, and public campaigns in pursuit of social transformation. ...

This study sought to establish if service delivery enhanced implementation of strategic management drivers in an organization in the public sector. Strategic drivers are forces that shape an organization’s strategy, which ...

The Kenyan government has in the past grappled with the challenges of poor service delivery to the citizens. Efforts to remedy the situation through implementation of the concept of performance contracting in the 1990s, ...

The current scarcity of public resources in world economies has led to adoption of strict measures to ensure efficiency in service delivery. The pressure to deliver more for less has steered managers to focus towards ...

The Kenya Police Service has invariably been depicted to fall far short of the expectations of the public: Lethargy and absence of work integrity; nonexistence of undertaking; self-justifying attitude to disputes; visionless ...

Due to an ever increasing number of healthcare facilities across Kenya, the quality of healthcare service being given to patients has become a key factor that has led to huge performance gap among the existing private ...

Service delivery in Turkana County has been affected by a number of issues such as shortage of skilled workers in the county. The study looked at how strategic leadership, strategic formulation, strategic implementation, ...

This study was carried out with an aim of investigating external benchmarking strategy and service delivery in multinational pharmaceutical firms in Nairobi City County, Kenya. Improved service delivery in pharmaceutical ...

Kenya lags in various global health sector targets one of them being the implementation of 2001 Abuja declaration pledge that sought to ringfence 15 percent of government budgets on public healthcare. For the year 2001/02, ...

Quality of life in a country is greatly determined by the services delivered. Just like in business, customers, citizens of a country have the right to better services to meet their needs. Globally, governments are faced ...