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Investigating Service Delivery of International Non-Governmental Organizations (INGO's): A case of SOS Children's Villages Somalia
(Kenyatta University, 2013-12)
INGO's are best-known for two different, but often interrelated, types of activity the delivery
of services to people in need, and the organization of policy advocacy, and public campaigns
in pursuit of social transformation. ...
Strategic Management Drivers and Service Delivery: A Case of Huduma Centre in Mombasa County, Kenya
(Kenyatta University, 2020-11)
This study sought to establish if service delivery enhanced implementation of strategic management drivers in an organization in the public sector. Strategic drivers are forces that shape an organization’s strategy, which ...
Human Resource Management Practice and Service Delivery of Selected Employees in Huduma Centres in Nairobi City County, Kenya
(Kenyatta University, 2021)
The Kenyan government has in the past grappled with the challenges of poor service delivery to the citizens. Efforts to remedy the situation through implementation of the concept of performance contracting in the 1990s, ...
Strategic Outsourcing and Service Delivery: A Case of Kericho Water and Sanitation Company (KEWASCO) in Kenya.
(Kenyatta University, 2021)
The current scarcity of public resources in world economies has led to adoption of strict measures to ensure efficiency in service delivery. The pressure to deliver more for less has steered managers to focus towards ...
Governance Practices and Service Delivery of the Kenya Police Service in Nairobi City County, Kenya
(Kenyatta University, 2021)
The Kenya Police Service has invariably been depicted to fall far short of the expectations of the public: Lethargy and absence of work integrity; nonexistence of undertaking; self-justifying attitude to disputes; visionless ...
Information Communication Technology Strategies and Service Delivery in Private Hospitals in Bomet County, Kenya
(Kenyatta University, 2021)
Due to an ever increasing number of healthcare facilities across Kenya, the quality of healthcare service being given to patients has become a key factor that has led to huge performance gap among the existing private ...
Strategic Management Practices and Service Delivery in Turkana County, Kenya
(Kenyatta University, 2021)
Service delivery in Turkana County has been affected by a number of issues such as shortage of skilled workers in the county. The study looked at how strategic leadership, strategic formulation, strategic implementation, ...
External Benchmarking Strategy and Service Delivery in Multinational Pharmaceutical Firms in Nairobi City County, Kenya
(Kenyatta University, 2021)
This study was carried out with an aim of investigating external benchmarking strategy and service delivery in multinational pharmaceutical firms in Nairobi City County, Kenya. Improved service delivery in pharmaceutical ...
Policy Implementation and Service Delivery in Homa Bay County Health Sector, Kenya
(Kenyatta University, 2021)
Kenya lags in various global health sector targets one of them being the implementation of 2001 Abuja declaration pledge that sought to ringfence 15 percent of government budgets on public healthcare. For the year 2001/02, ...
Strategic Initiatives and Service Delivery in Kericho County Government, Kenya
(Kenyatta University, 2021)
Quality of life in a country is greatly determined by the services delivered. Just like in business, customers, citizens of a country have the right to better services to meet their needs. Globally, governments are faced ...