Commercial banks have employed alternative banking channels to reach out to more clients and lower operational costs. However, these channels have encountered a variety of challenges raising questions on the influence they ...

Effective leadership in an organization is very important for continued existence of commercial banks. The banking industry in Kenya has witnessed tremendous changes brought about by globalization, liberalization, intense ...

Financial inclusion is the provision of financial services at affordable costs to sections of underprivileged and low-income segments of society, in contrast to financial exclusion where those services are not available ...

Banking industry has been competitive in the past years. Kenyan Banks are exploring all strategies to remain competitive in lending and in ensuring that their clients are satisfied. They have diversified their products ...

Today’s competitive markets make businesses more dependent on their ability to react to changes and adjust their processes to the new requirements. To raise efficiency as is required by the bank’s regulators has a number ...