Now showing items 1-1 of 1

    • Consumers satisfaction in the energy sector in Kenya 

      Ngui, D.; Mutua, J.; Osiolo, H.; Aligula, E.; Gachanja, J. (Energy Policy, 2012-09)
      This paper analyzes consumer satisfaction in the energy sector in Kenya to assess the quality and level of service delivery. By use of the European Consumer Satisfaction Index (ECSI), the paper estimates consumer satisfaction ...