Kenyatta University Repository
Kenyatta University Institutional Repository is a digital archive that collects, preserves and disseminates scholarly outputs of the Institution
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Use of Data Mining Tools in Determining Patrons’ Information Needs for Collection Development in Selected Academic Libraries in Kenya
(Kenyatta University, 2025-11) Kinyua, Margaret Wamuyu
Data mining is defined as the process of identifying and extracting useful information from a large pool of raw data. In context of this study, data mining tools refer to the techniques, strategies, channels used to collect raw data into the data warehouse. Though data mining tools have been in use for a considerably long time, it has been emphasized and largely used in commercial settings: manufacturing, banks, the health sector and the customer service industries in order gather feedback from clients in bid to offer satisfactory services to their clients. The studies lacked information on how raw data was obtained and from whom. The studies reviewed also had a glaring deficiency on the use of data mining tools by academic libraries for developing a patron driven collection. This study therefore sought to look into the application of data mining tools in the collection development process and focused on the aspect of data mining at the point of collecting raw data, rather than analyzing the data to form patterns. The purpose of this study was to evaluate how academic libraries embrace and utilize data mining tools in order to build a collection based on the information needs of its users. The research was based on the following objectives: to establish various data mining tools available in libraries, to assess librarians’ awareness of the existence of data mining tools, to determine contribution of postgraduate students in the collection development process by use of data mining tools and to assess the current acquisition processes in use. The study focused on two academic libraries; Kenyatta Univeristy and Jomo Kenyatta University of Agriculture and Technology. Data was collected from the university librarian, acquisition librarians and postgraduate students from each university. The university librarians and acquisition librarians were purposively selected and Slovins’ formula was used to derive the sample population for Post Graduate students. Data was collected using interviews for the university librarians and questionnaires for acquisition librarians and Post Graduate students. The data collected was analysed using the Statistical Package for Social Sciences, and presented in form graphs, tables, and charts. The study derived the following findings: that data mining tools were available in the libraries, librarians were aware of the existence of various data mining tools, the Post Graduate students were not directly involved in the collection development process and that the libraries relied heavily on curriculum requirements and suggestions from the faculty during selection and acquisition of information resources. The study recommended that libraries should sensitize their staff on the use of data mining tools for collection development. The study further recommended that librarians should capitalize on their patrons’ input where data mining tools play a significant role in order to achieve a patron driven collection.
Total Quality Management Initiatives and Service Delivery in Non-Governmental Organizations in Garissa County, Kenya
(Kenyatta University, 2025-10) Osman, Khadija
Non-governmental organizations in Garissa County, Kenya, face multifaceted challenges in delivering services effectively and efficiently to their beneficiaries. Despite the growing emphasis on Total Quality Management as a means to enhance organizational performance and service delivery, there exists a dearth of empirical research investigating its influence within the Non-Governmental Organizations sector specifically in this region. Consequently, understanding the precise nature of these challenges and the extent to which Total Quality Management initiatives influence service delivery in Garissa County Non-Governmental Organizations is crucial for devising informed strategies to address them. The general objective of this study was to investigate the influence of total quality management initiatives and service delivery in NGOs in Garissa County, Kenya. The specific objectives were to ascertain the influence of leadership, customer focus, technology and staff training on service delivery in non-governmental organizations in Garissa County, Kenya. The research was dictated by the resource-based view theory, leadership contingency theory and human capital theory. The study was done through a descriptive research design. The target audience under research was 100 employees working with NGOs in Garissa County, Kenya. The study's sample size was determined through census where all the 100 employees were involved in the study. A semi-structured questionnaire was utilized in data gathering. A total of 10 people— being staff from NGOs in Wajir County which is adjacent to Garissa County were involved in the pilot study. Content validity, construct validity, and criteria validity were employed to gauge validity. Quantitative data was evaluated utilizing descriptive statistics such as means and standard deviation. Inferential statistics was analyzed using correlation analysis and multiple regression. The results were presented using frequency tables. The findings showed that total quality management elements of leadership, customer focus, technology and employee training positively influence service delivery in the NGOs in Garissa County. Multiple correlation analysis suggested that a positive and significant correlation between leadership, customer focus, technology and employee training and service delivery. The study concluded that leadership, customer focus, technology and employee training are important elements that influence service delivery by NGOs in Garissa County. The study recommended strengthening leadership, enhancing customer focus, establishing robust technology and increasing employee training as a way of further enhancing service delivery by NGOs in Garissa County. The study's beneficiaries include the local population, sponsors, employees of non-governmental organizations, and recipients of their services.
Housing Costs and Financial Health of Housing Development Institutions in Nairobi Metropolitan Area, Kenya
(Kenyatta University, 2025-09) Mokembo, Josephat Nyauncho
Housing development institutions play a critical role in Kenya’s economic development by contributing significantly to the gross domestic product and addressing the nation’s housing needs. For these institutions to remain sustainable, their financial health is essential. This study examined the effect of housing costs on the financial health of housing development institutions in the Nairobi Metropolitan Area, Kenya, with a particular focus on construction costs, operating costs, and financing costs. The study was anchored on the housing adjustment theory, urban economics theory, the positive theory of housing, and the Marxist theory of housing, which collectively provided insights into how housing costs interact with institutional behavior, market dynamics, and socio-economic structures. The target population consisted of 53 housing development institutions registered with the Kenya Property Developers Association, from which 16 were purposively selected. Secondary data were collected using a Data Collection Sheet from the institutions’ published financial statements covering the period 2016–2023. Financial ratios were employed to measure construction costs, operating costs, financing costs, and financial health, while descriptive statistics and panel data regression analysis, specifically the fixed effects model, were used to analyze the data with the aid of SPSS version 26. The findings revealed that construction costs (β = 0.018; p = 0.000), operating costs (β = 0.692; p = 0.000), and financing costs (β = 0.747; p = 0.000) all had a positive and significant effect on the financial health of housing development institutions. The study concludes that effective project planning, prudent cost management, and securing affordable financing are crucial for the long-term sustainability of these institutions. It further recommends that housing development institutions strengthen internal cost-control mechanisms, optimize resource allocation, and diversify financing sources by exploring partnerships, capital markets, and public-private collaborations. In addition, institutions should invest in innovative construction technologies and sustainable building materials to reduce long-term costs, improve operational efficiency through digitalization and capacity building, and enhance risk management strategies to mitigate financing and market risks. Moreover, transparent governance structures and accountability mechanisms should be established to attract investors and build stakeholder confidence. Finally, aligning housing development with government affordable housing programs and urban planning frameworks, while fostering research and data-driven decision-making, will position housing institutions for greater resilience, policy support, and sustainable financial health.
Human Resource Instruments and Employee Performance among Civil Servants in the Ministry of Interior and Coordination of National Government in Makueni County, Kenya
(Kenyatta University, 2025-10) Mohamed, Hussein Mohamed
Kenya's civil service, following independence, grew quickly, surpassing all others in East Africa in size. Kenya’s civil service has, however, experienced many setbacks over the years, such as inadequate organizational culture, lack of human resource management strategies, unsuccessful rules and regulations, discarded projects, and weak project delivery. Hence, the study seeks to assess human resource instruments and how they affect the employee performances of civil servants of the Ministry of Interior and Coordination of the National Government in Makueni County, Kenya. The study specifically assessed the effects of performance appraisal, career development and training and development on performance. The research was anchored by resource-based, goal-setting, and human capital theories respectively. The descriptive study design served as the foundation for investigation. The target population comprised ninety-five (95) employees of the ministry. Employing a census approach, responses were generated from amongst all ninety-five (95) employees. The study made use of primary data acquired qualitatively and quantitatively through the use of semi-structured open and close-ended questionnaires. The study tested validity by utilizing content and construct validity and reliability of the research instrument by utilizing Cronbach’s alpha coefficient of 0.70. Data was analyzed with descriptive statistics involving mean and standard deviation while inferential statistics was done using a regression model. Qualitative data was analyzed using content analysis and presented using narrations. Analysed quantitative data was then presented using graphs, charts and frequency tables and percentages as well as a regression model. All ethical considerations were upheld duly. The outcome revealed that performance appraisal inversely and insignificantly affects employee performance; training and development positively and significantly affect employee performance in the ministry; while it was further revealed that career development positively but insignificantly affects employee performances of civil servants of the Ministry of Interior and Coordination of National Government in Makueni County, Kenya. The study recommends that the ministry should keep funding training initiatives that are created specifically to meet the demands and specifications of public employees. These programs should focus on enhancing job-related skills, knowledge, and competencies that directly contribute to improved performance. It is essential to ensure that the training content is relevant, up-to-date, and aligned with the goals and objectives of the ministry.
Innovation Capability and Service Quality in Serena Hotels, Kenya
(Kenyatta University, 2025-10) Ngigi, Glory Wangui
Service quality is the exchange whereby one person, organization, or set of organizations provides output to another; it is a non-ownership benefit. This interaction should be used with the purpose of attaining customer satisfaction. The purpose of this study was toevaluate the role of innovation capability on service quality in Serena Hotels, Kenya.The particular objectives were; to evaluate product innovation effecton service quality in Serena Hotels, Kenya; to analyze the market innovation’s effecton service quality in Serena Hotels, Kenya; and to establish the effect of process innovation on service quality in Serena Hotels, Kenya. The theories anchored on this study were; Servqual Model, Diffusion of Innovation Theory, Institutional theory and Stakeholder Theory of Management. The study adoptedexplanatory research design to analyze population of 590 staff selected from various chains across the country. Primary data was collected using survey questionnaire. To test the validity of the questionnaire, content and construct validity were tested. The analysis was conducted quantitatively using inferential and descriptive statistics, specifically through a linear regression model, to examine the relationship between the variables. The study results revealed an existence of a strong positive correlation linking product innovation and service quality. Study results also revealed that market innovation positively and moderately influenced on service quality. However, study findings an existence of a negative and moderate correlation linking process innovation to service quality. The research suggests that to enhance service quality at Serena Hotels in Kenya, the organization should prioritize greater investment in product innovation. Additionally, it is advised that the company place a stronger emphasis on cultivating robust relationships with its customers. The study further recommends refining administrative procedures and developing forward thinking product innovation strategies to enhance employee expertise and organizational performance.