Kenyatta University Repository
Kenyatta University Institutional Repository is a digital archive that collects, preserves and disseminates scholarly outputs of the Institution
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E-banking Strategies and Growth of Selected Commercial Banks in Nairobi City County, Kenya
(EdinBurg, 2024) Muthimi, janet; Mwele,Benjamin Mutua
Purpose:The growth ofKenyan commercial banks has been sluggish despite the widespread adoption of the latest trends. This delayed progress can be attributed to the uncertainty surrounding the outcomes of the devised e-banking strategies by management.The growth of commercial banks in Nairobi City County, Kenya has been significantly affected by the rate of adoption of technology, which is one of the latest trends in banking. A majority of the clients of commercial banks in Kenya have been hesitant to embrace the new trends in form of online banking in preference for traditional banking as a result of a lack of trust. In addition, there have been also some challenges in Point of Sale (POS) systems, e-banking transfers, virtual assistants, and chatbots.This research aimedto investigate the impact of e-banking strategies on the growth ofselectedcommercial banksin Nairobi City County, Kenya. Methodology:To achieve the study's objectives, a descriptive research design wasemployed. The target population comprised managers of commercial banks responsible for strategy implementation. The sample includedDigital Banking Managers, Operational Managers, IT Managers, Customer Relations Managers, Finance Managers, and Business Development Managers, totaling54 respondents.Before data collection, a pilot study was carried outto assess the feasibility of the research. Additionally, validity and reliability tests werecarried out to ensure the research instrument accurately measures its intended variables. Data was collected through a combination of closed and open-ended questionnaires, administered via drop-and-pick methods. Subsequently, the collected data wasanalyzed through descriptive analysis.Results:The study found that e-banking strategies, including SMS banking, POS systems, Electronic Bank Transfers, and virtual assistants/chatbots, significantly impact the growth of commercial banks in Kenya, despite challenges such as unread messages and interoperability issues. Conclusion:It was concluded that banks should address usability concerns, strengthen security measures, and prioritize user-centric designto maximize benefits. Recommendations include enhancing SMS banking usabilityof commercial banks, improving transaction security, and investing in technological innovations for operational efficiencyand competitiveness
Employees’ Performance in Selected Public Universities in Kenya: The Paradoxical Effects of the Leadership Styles
(INTERNATIONAL JOURNAL OF ACADEMIC RESEARCH IN BUSINESS AND SOCIAL SCIENCES, 2024) Muathe, Stephen Makau; Ngigi, Esther Wanjiku
public universities in Kenya face significant challenges in managing a diverse workforce. These
challenges include aligning diversity practices with organizational goals, managing ethnic and
cultural differences, and addressing generational and age differences. Understanding the
impact of leadership styles on employee performance is crucial for improving organizational
effectiveness. This research investigated the effect of various leadership styles on employee
performance in selected public universities in Kenya, focusing on democratic, autocratic,
transformational, and transactional leadership styles. The research was based on the
Resource-Based View (RBV) theory, human capital theory, and contingency theory. A
descriptive research design was employed, targeting four public universities with a total
workforce of 7027 non-academic staff. However, a sample of 378 non-academic staff was
selected using stratified and simple random sampling techniques. Data was collected using
questionnaires and analyzed using mean and standard deviation for descriptive statistics, and
multiple regression and correlation analysis for inferential statistics. The findings indicated
that all four leadership styles positively and significantly influenced employee performance in
the selected public universities. Specifically, democratic leadership was found to foster a
culture of creativity and flexibility, allowing for the adaptation of innovative ideas and
changes. Autocratic leadership was effective in situations requiring high expertise and
understanding. Transformational leadership improved employee engagement, productivity,
and goal achievement. Transactional leadership promoted fairness, as feedback was based
on objective measures rather than subjective judgments. The study concluded that different
leadership styles have distinct impacts on employee performance. Democratic leaders should
encourage active participation, ensuring all team members feel comfortable with the process.
Caution is advised when using autocratic leadership to avoid diminishing worker well-being.
Transformational leaders can motivate employees through both external incentives and
The Influence of Corporate Governance Practices on Efficiency of Tax Revenue Collection in Laikipia County Government, Kenya
(THE INTERNATIONAL JOURNAL OF HUMANITIES & SOCIAL STUDIES, 2024-10) Juma, Collins Wandera; Kinyamjui, joseph
Effective and efficient revenue collection is essential for the smooth running of government operations. Meeting the
required revenue targets helps reduce public debt and enables the advancement of development projects in a country.
The revenue is raised from both tax and non-tax revenue. Various factors influence the amount of revenue raised,
including good corporate governance policies. Good corporate governance policies are positively linked to higher
amounts of revenue raised. These policies ensure operations and compliance with set laws. Countries set revenue
targets to be met by the end of each fiscal year, yet many countries do not achieve these targets. Kenya is no
exception; over the years, the revenue raised by the Kenyan Government has remained low. Currently, the country
aims to achieve a tax-to-gross domestic product ratio of 17.9 in the 2023/24 fiscal year, which is too low compared to
the average of the developed countries, which is 40 percent. In 2010, a new constitution was passed, which saw the
formation of county governments. The operations of the county governments began in 2013. Since devolvement,
Laikipia County Government has only met the revenue target from own sources twice. Hence, there is a need to
analyze the effect of corporate governance practices on the efficiency of tax revenue collection in Laikipia County
Government. To meet this objective, primary data was collected from 93 employees of Laikipia County Government
using a self-administered questionnaire. A multiple regression analytical model was employed in the analysis.
Efficiency and effectiveness were used as yardsticks that measure different dimensions of Performance. The findings
showed that improvement in governance significantly influences the tax collection process, given its strong positive
effect on the effectiveness of tax performance, but weakly influences efficiency. The study recommended that Laikipia
County strive to improve their performance management system, which focuses on reward and recognition
management and adopting a customer-centric organizational culture
Value-based Leadership Strategies and Performance of the County Government of Kiambu in Kenya
(IJARKE, 2024) Chege, Godfrey Hinga; Kimencu, Linda
Value-based leadership practices played a key role in the majority of the best-performing counties in Kenya. Despite the
significance of value-based leadership, its effect on the performance of county governments was not clear due to a scarcity of
empirical literature. The research aimed to determine how the performance of the County Government of Kiambu was affected
by value-based leadership. Cross-sectional survey designs that were both explanatory and descriptive were employed. A
sample of 80 respondents was used. To achieve a representative sample, the study used stratified random sampling for the
counties. The study’s data collection made use of both closed-ended and open-ended questionnaires. Descriptive statistics
included mean, frequencies, and standard deviation. Inferential statistics included regression and correlation analysis. The
study used regression models for testing the association amongst the variables of the study. The study found that there were
generally positive perceptions with some variability, particularly in the board’s allowance for employees to attend duties
without prejudice. The findings reveal a generally positive perception across various aspects of leadership within the
organization. While respondents believe in fair treatment, there’s room for improvement in the board’s communication. The
positive perceptions of consensus orientation, innovative leadership, inclusiveness, and leadership communication contribute
to a favorable organizational climate. The following recommendations were suggested; strengthen board communication and
implement training programs on consensus orientation and fair treatment, encourage continuous innovation initiatives, provide
training for employees on innovative platforms, develop stakeholder engagement programs, provide continuous
communication training for leaders and establish regular feedback mechanisms
Influence of Technological Context on the Growth of Safaricom Public Limited Company, Kenya
(Research Publish Journals, 2024-11) Kerosi, Amos Nyaribo; Mutuku, Morrisson
Safaricom Public Limited Company has embarked on the implementation of open-source technology
within its information technology systems in order to facilitate advancements in the execution of its strategic
initiatives. Nevertheless, open source adoption for enterprise is relatively low within its Digital IT department and
therefore the company is not fully harnessing the immense benefits that come with the adoption and use of open
source software. Therefore, this study sought to investigate the influence of technological context on the growth of
Safaricom Public Limited Company, Kenya. A descriptive design was employed, involving 679 participants from
the Digital IT department of Safaricom PLC in Nairobi, Kenya. Random sampling resulted in a final sample of 252
individuals. The process of collecting data was aided by use of a questionnaire. A pilot test with 25 questionnaires
validated the tool, and those participants were excluded from the final analysis. The reliability of the questionnaire
was assessed through the split-half technique, alongside evaluations for content, construct, and criterion validity to
confirm the questionnaire's accuracy. The analysis of qualitative data was structured around the identification and
narrative presentation of themes. To ascertain the significance of every variable, inferential statistics like multiple
regressions and correlation analyses were employed. The study revealed that there exists a positive significant
relationship between technological context and the growth of Safaricom Public Limited Company in Kenya. The
study concludes that the rapid advancement of technology has enabled Safaricom to enhance its service delivery
and operational efficiency. The study recommends that Safaricom should organize regular workshops and
seminars to educate employees, developers, and stakeholders about the benefits of open-source software.