Kenyatta University Repository
Kenyatta University Institutional Repository is a digital archive that collects, preserves and disseminates scholarly outputs of the Institution
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Shaping the Shift: Unpacking Uncertainties in Change Management for Service Delivery of Selected Commercial Banks in Nairobi City County, Kenya
(European Scientific Journal, 2026-02) Suge, Rosemary; Muthimi, Janet
The constant technological advancement has put the banking sector under heightened pressure to achieve corporate goals, boost productivity and profitability, manage operational expenses, minimize waste, and enhance service delivery. Extended periods of insufficient service delivery may be contributing factors to the decreasing customer base and performance of Kenyan commercial banks, which have not seen significant changes over the last five years. Therefore, this study focused on shaping the shift: unpacking uncertainties in change management for service delivery of selected commercial banks in Nairobi City County, Kenya. The research was underpinned by three theories, namely stakeholder theory, path-goal leadership theory, and service quality theory. A descriptive research design was employed for this study, with seven commercial banks in Kenya being selected, totaling 314 personnel working in these banks across finance, credit, marketing, and risk management departments. A simple random sampling technique was used to select respondents from each stratum, leading to a total of 176 respondents. A pilot test was undertaken by distributing 18 questionnaires to bank managers at SBM Bank. Reliability of the questionnaire was determined by using Cronbach's alpha. Data was analyzed using descriptive and inferential statistics. The results were presented using tables. The research found that there was a strong, positive, significant relationship between leadership strategy, stakeholder engagement strategy, communication strategy, planning strategy, and service delivery. The study therefore concludes that effective leadership strategies enhance employee satisfaction and engagement, leading to improved service delivery, engaging customers through feedback mechanisms, surveys, and focus groups allows banks to understand their needs and preferences, effective communication strategies foster better engagement with customers, allowing banks to understand their needs and preferences and planning strategy aids in the optimal allocation of resources, including human, financial, and technological resources. The study recommends that banks should develop systems for collecting and analyzing customer feedback to understand their needs and expectations. The banks should regularly gather feedback from customers, employees, and other stakeholders to understand their needs and expectations. The banks should recognize the various stakeholders involved, including customers, employees, regulators, and community members. The banks should conduct regular surveys and focus groups to understand customer needs, preferences, and pain points.
Usawiri wa Mhusika Mkinzani katika Tamthilia Teule za Ebrahim Hussein: Kinjeketile (1969), Jogoo Kijijini (1976) na Arusi (1980)
(Kenyatta University, 2024-11) Oluchili, Wilson; King'ei, Kitula
Osore, Miriam
Utafiti huu umechunguza usawiri wa mhusika mkinzani katika tamthilia teule za
Ebrahim Hussein; Kinjeketile (1969), Jogoo Kijijini (1976) na Arusi (1980). Mhusika
mkinzani ni mhusika ambaye huenda kinyume cha maadili ya jamii yake au kukinzana
na mhusika nguli katika kazi ya fasihi. Katika kufanya hili, mkinzani hukuza
kutoelewana au mgogoro katika utungo wa kifasihi. Malengo yaliyonuiwa kutekelezwa
ni; kubainisha mbinu mbalimbali za usawiri wa mhusika mkinzani katika tamthilia
teule, kuchunguza namna mhusika mkinzani anavyokuza mgogoro katika tamthilia
teule na kutathmini maudhui yanayoibuliwa na mhusika mkinzani katika tamthilia teule.
Nadharia mbili ndizo zilizoongoza utafiti huu; Naratolojia na nadharia ya Drama.
Naratolojia iliasisiwa na Plato (1930) na kukuzwa na Rimmon-Kennan (1983), Stanzel
(1984), Phelan (1987) na Keen (2003). Inahusika na vipengele vya usimulizi vikiwemo
wakati, nafsi, nafasi, wahusika na maudhui. Vipengele vya wahusika na namna
wanavyokuza maudhui ndivyo vilivyotufaa katika utekelezaji wa lengo la kwanza na la
tatu. Naratolojia inafafanua kuhusu njia za kuwasawiri wahusika na vilevile kueleza
kuhusu wahusika kama vyombo vya kuwasilishia ujumbe (maudhui). Hata hivyo, swala
la ukuzaji wa mgogoro na mhusika mkinzani halielezeki vyema na nadharia ya
Naratolojia. Hivyo, nadharia ya Drama iliyoasisiwa na Carl Jung (1964) ndiyo
iliyotuongoza katika kutekeleza lengo la pili. Nadharia hii ya Drama inahusu matendo
ya wahusika katika drama na namna yanavyopelekea kuzuka kwa migogoro. Sampuli
iliteuliwa kwa mbinu ya kimaksudi ambapo tamthilia mbili; Kinjeketile na Jogoo
Kijijini ziliteuliwa kimaksudi ili kuchunguza usawiri wa mhusika mkinzani kama
mhusika asiyekuwepo kwenye jukwaa. Kwa upande mwingine, tamthilia ya Arusi
iliteuliwa ili kuchunguza usawiri wa mhusika mkinzani kama mhusika aliyepo kwenye
jukwaa. Data ilikusanywa maktabani ambapo tasnifu, majarida na makala mbalimbali
yanayohusiana na mada hii yalisomwa kwa kina. Aidha data ya kimsingi ilitoka katika
tamthilia teule ambazo zilisomwa na kuchanganuliwa kwa umakini na uzingativu
mwingi. Hoja zinazohusiana na mkinzani zilitengwa katika mada ndogondogo,
zikachanganuliwa kisha kufafanuliwa kwa maelezo yaliyoambatanishwa na dondoo
mwafaka kutoka katika tamthilia teule. Jumla ya ripoti ya utafiti huu imesukwa katika
sura tano. Matokeo ya kazi hii yanatarajiwa kuwafahamisha wasomi kuhusu mbinu
mbalimbali za kumsawiri mhusika mkinzani katika tamthilia pamoja na nafasi yake
katika ukuzaji wa mgogoro na maudhui. Utafiti uligundua kwamba, mhusika mkinzani
katika tamthilia anaweza kuwasilishwa kama mhusika aliyepo kwenye jukwaa au kama
mhusika asiyekuwepo kwenye jukwaa. Mhusika mkinzani anapowasilishwa kama
mhusika asiyekuwepo kwenye jukwaa, huzua ukinzani kutokana na wanachokisema
wahusika wengine au msimulizi kuhusu matendo yake. Haya yalibainishwa katika
tamthilia za Kinjeketile na Jogoo Kijijini. Aidha, iligundulika kuwa mhusika mkinzani
anapowasilishwa kama mhusika aliyepo kwenye jukwaa, huzua ukinzani kutokana na
mazungumzo na matendo yake ya moja kwa moja kama ilivyobainika katika Arusi.
Mbinu ambazo mhusika mkinzani amesawiriwa nazo katika tamthilia teule ni pamoja
na ya kuwatumia wahusika wengine, ya kinatiki, ya kimaelezo na ya ulinganuzi na
usambamba. Pia, mkinzani amebainika kuwa nguzo muhimu katika ploti ya tamthilia
kwani huchochea migogoro mikuu katika drama. Mbali na hayo, utafiti umeonyesha
kwamba, katika tamthilia teule, mhusika mkinzani ametumiwa na mtunzi kama chombo
cha kuwasilishia maudhui makuu, kama vile udhalimu, ukatili, usaliti, siasa na utawala
kwa ujumla.
Mental Toughness and Team Performance (Ranking Points) among Hockey Players in Kenya’s Premier League
(IPRJB, 2026-02) Andanje, Nancy Yvonne; Rintaugu, Elijah Gitonga; Ndambiri, Richard
Purpose:Mental toughness is a critical psychological construct associated with elite athletic performance. This study examined the relationship between mental toughness and team performance among hockey players competing in the Kenya Premier League. Methodology:A cross-sectional analytical design was employed, involving 288 male and female hockey players drawn from 12 premier league teams. Mental toughness was assessed using an adapted version of the Mental Toughness Questionnaire-48 (MTQ48), measuring the four core components of confidence, commitment, control, and challenge. Team performance data were obtained from official Kenya Hockey Union match records and operationalized using ranking points accumulated across the season. Data were analyzed using descriptive statistics, normality tests, Spearman’s rho correlation, and regression analysis. Findings:The findings revealed a strong and statistically significant positive relationship between overall mental toughness and team performance. All four components of mental toughness independently demonstrated significant positive associations with ranking points. The results underscore the importance of psychological resilience and mental skills in competitive hockey performance. Unique Contribution to Theory, Practice and Policy:The study concludes that mental toughness is a vital predictor of success in elite hockey and recommends the systematic integration of mental toughness training into coaching and athlete development programs within the Kenya Premier League.
Mental Toughness and Performance (Ranking Points) on the Basis of Gender among Hockey Players in Kenya’s Premier League
(IPRJB, 2026-02) Andanje, Nancy Yvonne; Rintaugu, Elijah Gitonga; Ndambiri, Richard
Purpose: Mental toughness is a critical psychological attribute associated with sustained athletic performance under competitive pressure. While previous studies suggest that male athletes often report higher mental toughness levels than females, limited evidence exists regarding whether gender moderates the mental toughness–performance relationship in African elite team sports. This study examined the relationship between mental toughness and performance (ranking points) on the basis of gender among hockey players competing in the Kenya Premier League. Methodology: Using a cross-sectional analytical design, data were collected from 288 elite players (144 males and 144 females) drawn from 12 Premier League teams. Mental toughness was assessed using the Mental Toughness Questionnaire (MTQ48), measuring confidence, commitment, control, and challenge, while performance was operationalized through official league ranking points. Nonparametric analyses and moderated regression techniques were employed. Findings: Results revealed that although male players recorded marginally higher mean scores across mental toughness components, gender did not significantly moderate the relationship between mental toughness and performance. Mental toughness remained a significant predictor of performance for both male and female players. Unique Contribution to Theory, Practice and Policy: These findings suggest that mental toughness contributes to elite hockey performance irrespective of gender, underscoring the need for inclusive psychological skills training in player development programs.
Health-Seeking Behavior for Pneumonia Among Caregivers of Children Under Five Years at Embu Teaching and Referral Hospital, Embu County, Kenya
(International Academic Journal of Health, Medicine and Nursing (IAJHMN), 2026-04) Njiru, Joy Wendo; Bett, Sarah; Githemo, Grace
Background: All over the world,pneumonia is responsible for most of the ailments and mortalities among the under five years population.(Perin et al., 2022). Recent research conducted in Kenya revealed showed there is low seeking of care among the under five years population with respiratory diseases like pneumonia as parents attempt to self-medicate the children first. Additionally, due to lack of timely and appropriate treatment, the respiratory conditions complicate leading to need for admission and longer hospital stay for pediatric patients.(Emukule et al., 2023)Study objective: To establish the determinants of health seeking behavior for pneumonia among caregivers of children under five years at Embu Teaching and Referral Hospital.Methods: This was as cross sectional study where 196 caregivers were consecutively sampled. Interviewer administered questionnaire was used.Frequencies and percentages were used for descriptive analysis.Bivariate analysis was done using chi-square test for association. Significant variables from bivariate analysis were subjected to multivariable analysis using binary logistic regression.SPSS version 29.0 was used. Results: Average age of the caregivers was 32.3 years (SD = 9.0). Of the caregivers, 51% (n=100) were aged 30 years or older.88.3% (n=173) of caregivers were female. Overall analysis of the health seeking behavior established that 70.9% (n=139) of caregivers had inappropriate health seeking behavior, while 29.1% (n=57) had appropriate health seeking behaviour. Married caregivers (aOR = 2.92, 95% CI: 1.15, 10.40, P = 0.009), those with children were not referred for care (aOR = 4.33, 95% CI: 1.23, 15.21, P = 0.022), who had children aged 1-24 months (aOR = 3.86, 95% CI: 1.35, 11.06, P = 0.012) and caregivers of firstborns (aOR = 5.18, 95% CI: 1.43, 18.78, P = 0.012) were more likely to have appropriate HSB. Caregivers who had SHIF insurance cover were more likely to seek appropriate healthcare (aOR = 1.89, 95% CI: 1.12, 3.13, P < 0.001).Conclusion and recommendations: There is inappropriate health seeking behavior among caregivers of children with pneumonia. Factors such as marital status, referral status, child age, and birth order significantly influence HSB for pneumonia in children. Therfore, there is need to implement interventions to focus on educating caregivers, especially those with older children, to encourage timely healthcare access.