Challenges Facing the Implementation of Total Quality Management Practices in Public Secondary Schools in Kenya (A survey of schools in Migori County)
Ater, Jackline Atieno
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While education is considered to be a basic right and need, the management of secondary education in Kenya has been faced with setbacks due to several bottlenecks. This calls for deliberate action that will bring about the necessary changes in management. Use of Total quality management is the first step in realizing these changes. Several school managers are already using this management method. Such schools have faced several challenges in the use of TQM to improve management. The general objective of this study was to find out the challenges facing the implementation of total quality management practices in public secondary schools in Migori County. The specific objectives included, to find out the effect of culture on the implementation of TQM practices in public secondary schools, to determine the extent to which management commitment influence the implementation of TQM practices in public secondary schools, to examine the relationship between organizational change and implementation of TQM practice in public secondary schools and to establish the role of resource on the implementation of TQM practice in public secondary schools. The study intended to benefit the education planners, education managers like the school principals, H.O.D‘s and deputy principals in planning for school management and also to benefit the teachers, students and parents who were the main customers in the school community. Other researchers were also to benefit from this study as a source of further reference. The study employed a descriptive survey study. The target population included the public secondary school head teachers, deputy head teachers and heads of departments in secondary schools within Migori County of whose total population was 1056 where a sample size of 106 respondents was drawn using stratified random sampling. Data collected was both qualitative and quantitative. Qualitative data was analyzed using content analysis while quantitative data was analyzed using descriptive statistics .It was found that organizational culture, management commitment, resources and organization played a role in TQM implementation. The researcher found that it was very essential for some areas to change in order for TQM to be implemented. Based on the findings, the researcher recommends that for TQM to be implemented organizational culture should be taken into consideration and where necessary changed to give way for the implementation of TQM practices. The management too should be committed while engaging all stakeholders in implementation of TQM practices.