The effects of rightsizing on service delivery (the case of Telkom Kenya)
Kirimi, Rhoda Karwirwa
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Rightsizing has costs to the company, its employees (current and former), and society as a whole. This study examined how rightsizing affects service delivery with reference to Telkom Kenya. The objectives of this study were to assess the relevance of rightsizing as a human resource strategy in an organization's turnaround; appraise the former details involved in the implementation of this strategy; review the challenges involved and viability of such a strategy in an organization's turnaround; and determine the benefit realized on implementation of this strategy. This study is significant because the findings might be helpful to various stakeholders in the labour industry including COTV and EKE, government policy on rightsizing and all cadres of Telkom employees. The research was carried out using the exploratory research design. The target population for this study were the senior management and general staff of Telkom Kenya. Four (4) departments were randomly selected for the study. Sub-departments were selected using cluster sampling. Four (4) managers and 200 general staff were then randomly selected to participate in the study. The proposed study used a questionnaire and face to face interviews to collect data. Data analysis was done using the Statistical Package for Social Sciences (SPSS). Data presentation is in the form of frequency tables, percentage frequencies, pie charts and bar graphs. The study hopes to make a contribution in knowledge on rightsizing and its effects on organizational performance. The study's findings indicate that the rightsizing process handed Telkom Kenya a permanent lifeline to re-engineer itself in order to begin playing its critical role in Kenya's economy. Based on the findings, a number of recommendations were made including the need for a study on how to motivate staff at Telkom Kenya Ltd; a study on further training (refresher courses) for workers at Telkom Kenya Ltd; and a study on cost-cutting measures that could be implemented at Telkom Kenya Ltd.