Accomplishing Organizational Performance through Business Process Re-Engineering: Evidence from Selected Supermarkets in Mombasa City County, Kenya
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Date
2023
Authors
Muthimi, Janet
Mwarora, Athman
Journal Title
Journal ISSN
Volume Title
Publisher
IJRISS
Abstract
The aim of this study was to establish the impact of business process re-engineering (BPR) on the
performance of supermarkets in Mombasa City County, Kenya. Specific focus of the study was the
measurement of Business Process Reengineering through process redesign. Additionally, performance was
measured through profitability, efficiency, customer satisfaction, and cost optimization. The study was
anchored on the BPR theory. The study adopted a descriptive research design in the collection, analysis, and
presentation of data. The target population was all supermarket outlets operating in Mombasa City County,
Kenya. The main research instrument was a structured questionnaire mixed with open-ended questions
administered through a face-to-face interview with the respondents comprising one manager, one
supervisor, one shop floor staff and two customers from each outlet selected randomly to each supermarket
outlet. The presentation of data for this research was done through frequencies, means, percentages, and
standard deviations. Statistical Packages for Social Sciences software (SPSS) was applied in the analysis of
data. Study results indicated that there was significant correlation between process redesign and
performance, r = 0.236. Additionally, beta coefficients indicated that for every unit of performance, there
was an influence of process re-design, β= 0.302 (p<.05). This led to the conclusion that indeed business
process redesign influenced performance of supermarkets in the county of Mombasa, Kenya. It was
therefore recommended that supermarkets should do feasibility studies and consultations when setting up a
new supermarket with all business processes considered.
Description
Article
Keywords
Business process re-engineering, process redesign, performance, supermarkets, Mombasa, Kenya
Citation
Muthimi, J., & Mwarora, A. (2023). Accomplishing Organizational Performance through Business Process Re-Engineering: Evidence from Selected Supermarkets in Mombasa City County, Kenya. International Journal of Research and Innovation in Social Science, 7(6), 765-772.