The Choice Cognition and Its Relationship with Job Satisfaction: A Case of Guest House Supervisors in Mombasa County, Kenya
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Date
2020
Authors
Kivuva, Alex Kyalo
Journal Title
Journal ISSN
Volume Title
Publisher
International Tourism and Hospitality Journal
Abstract
‘Choice’ which is also known as ‘self-determination’ connotes autonomy in decision making in the
workplace. Choice is a critical element of work for guest house supervisors. Guest houses have a
bigger percentage of untrained staff, in comparison with the large star-rated hotels. For staff who
have some hospitality training, they are usually recruited as supervisors. Despite this fact, managers
and owners of guest houses tend to dictate every operation in their establishments. This has
subsequently led to low employee empowerment, which has been a major source of job
satisfaction. This study sought to explore the influence of the choice cognition of psychological
empowerment on job satisfaction of guest house supervisors. This study adopted a descriptive survey
research design, focusing on the seventy-six registered guest houses in Mombasa County. Census
was utilised where all the supervisors of the registered guest houses in the county were included in
the study. A semi-structured questionnaire was used in the collection of data. Pearson correlation
coefficient and linear regression were used to establish the relationship between the study
variables. Results of the study revealed that there existed a positive and significant influence (p<
0.05) of the choice tenet of psychological empowerment on job satisfaction (r= 0.734) of guest house
supervisors in Mombasa County. This study would be crucial to guest house owners and managers
who would be able to formulate and implement ‘choice’ strategies for their supervisors and other
staff. In addition, it will be helpful to organizations such as Kenya National Chamber of Commerce
and Industry, Federation of Kenyan Employers, Kenya Association of Hotelkeepers and Caterers and
Pubs Entertainment and Restaurant Association of Kenya in sensitizing their members on the
importance of ensuring that employees have autonomy in making decisions (choice) concerning their
work roles
Description
A Research Article in the International Tourism and Hospitality Journal (ITHJ)
Keywords
Choice, Psychological Empowerment, Job Satisfaction, Guest houses, Supervisors
Citation
Kivuva, A. K. The Choice Cognition and Its Relationship with Job Satisfaction: A Case of Guest House Supervisors in Mombasa County, Kenya.