Effects of Internet Banking on Financial Performance of Listed Commercial Banks in Kenya
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Date
2016
Authors
Mateka, Margaret
Gogo, Julius
Omagwa, Job
Journal Title
Journal ISSN
Volume Title
Publisher
American Journal of Finance
Abstract
Purpose: The purpose of this study was to establish the effect of Internet Banking on the
financial performance of listed commercial banks in Kenya.
Methodology: This study used descriptive survey design. The target population was all
employees of listed commercial banks in Kenya. Simple random sampling method was used to
identify the study respondents. Primary sources of information were used and were gathered
using questionnaires. Finally data from the questionnaires was sorted, coded and input into a
software for analysis. Data was analysed using statistical package for the social sciences (SPSS)
to generate diagrams, frequencies, descriptive statistics and inferential statistics.
Results: The key finding of the study revealed that internet backing has positive influence on
bank incomes, operating costs, loan book and customer deposits.
Unique contribution to theory, practice and policy: Due to the growing demand for the internet
as a key service delivery, it is recommended to bank management to ensure that there is tight
security of data and information being operated on the internet bank platform. The study also
recommends that the bank managers should emphasize on training their clients on use of internet
banking via advertisements as this will make ease on communication. Commercial banks need to
emphasize the use of internet banking as this will enhance banks growth and customers saving
on much time which they could have wasted on queues to be attended the traditional way.
Description
A research article published in American Journal of Finance
Keywords
Internet banking, fee income, operating costs, growth on loan book and customer deposits mobilization
Citation
Mateka, M., Gogo, J., & Omagwa, J. (2016). Effects of internet banking on financial performance of listed commercial banks in Kenya.