Effect of Technology on Performance of Mobile Telephone Industry in Kenya
Njoroge, Jane G.
Muathe, Stephen M.A.
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The purpose of this study was to investigate the effects of technology on performance. The study employed descriptive and explanatory design. The target population consisted of 381 respondents and the sample size was 170 respondents from the four mobile phone companies in Kenya. The research adopted stratified random sampling technique. The study used mainly primary data which was collected using self-administered questionnaires. Reliability of the instrument was tested using cronbach’s alpha reliability coefficient of 0.7 which was considered acceptable, hence the instrument was reliable. Data was analyzed using inferential statistics. An inferential statistics simple linear regression was used to test the hypothesis. The analysis used stata statistical package version 11.0 to aid data analysis. The results were presented using tables. Technology was found to be significant in explaining the variation of performance of mobile phone companies. The study concluded that there is need for the companies to invest more in modern technology to cope with the changes that are necessary to enhance performance. Finally, the study recommended that further research be done by replicating the same study in other companies or industries like banks.