An Investigation of the Relationship Between Employee Empowerment and the Performance of hotels in Mombasa County, Kenya
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Date
2013-02-20
Authors
Ombachi, Mokua Tertious
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Abstract
Employee empowerment has been among the most influential management concepts for the past
twenty years. If you pick any popular periodical nowadays, you will read about reshaping of the
relationship between managers and those they are supposedly responsible of managing. This research
paper looked at employee empowerment as an independent variable that affects organizational
performance. It explores employee empowerment, performance and how they relate. Competition in
the hospitality industry that necessitates quick decision making has been emphasized as the basis of
desired employee empowerment. This leads to the main study objective, "Establishing the relationship
betweenemployee empowerment and performance in the hotel industry in Mombasa County".
The paper explores the theoretical and empirical review of employee empowerment and performance.
Further, it looks at employee empowerment initiatives and the benefits associated with employee
empowerment. The conceptual frame work is based on the input-output model and depicts that
employee empowerment; an independent variable influences performance with other organizational
factorsacting as moderating factors.
A descriptive survey design was adopted for the study. The population comprises of all employees
working in the hotel industry in Mombasa County. Data was gathered through a predetermined
questionnaire. The field data was analyzed using descriptive statistics of the mean and standard
deviation and inferential statistics of correlation analysis was used. The data collection challenges
includedmanagers and supervisors attitudes towards filling the questionnaire and others refused to fill
the questionnaire.
Chapter four presents the analysis of data findings on relationship between employee empowerment
and performance in "one to five star hotels" in Mombasa County. Out ofthe 22 hotels identified as the
population of study, 4 hotels belonging to African Safari Club were closed. The questionnaires were
thereforedistributed to 18 hotels. Out of the 18 hotels, 4 did not respond. A total of 72 respondents, 51
questionnaireswere returned out of which 41 were fully filled. This makes a response rate of 71%.
Description
Department of Business Administration,49 p. The TX 911.3 .M27O2 2011
Keywords
Hospitality industry --Kenya --Mombasa county