Mkongoh, Raphael Mwatembo2024-09-252024-09-252023-12https://ir-library.ku.ac.ke/handle/123456789/28840A Research Project Submitted to the School of Business, Economics, and Tourism in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Business Administration (Management Information Systems) of Kenyatta University, December 2023This study investigates the relationship between management information systems adoption and performance of public agencies in Mombasa County, Kenya. The independent variables were information flexibility, information infrastructure, information security, and information storage, while the dependent variable was the performance of public agencies in Mombasa County. The target population consisted of 535 ICT specialists from 79 public agencies in Mombasa County. The data was collected using a research questionnaire and analyzed using descriptive and inferential methods. The study found that internet connectivity and IS software are key aspects of information infrastructure, which affect the performance of public agencies in Mombasa to great extents. Data processing and user acceptance also affect the performance of public agencies, while versions upgrades affect it to a moderate extent. Authentication in information systems and data protection also affect the performance of public agencies, while verification in MIS affects it to a moderate extent. Data protection and accessibility significantly affect the performance of public agencies, while data backup affects it to a moderate extent. IS adoption affects the performance of public agencies in Mombasa County to a moderate extent. The study concludes that the utilization of information infrastructure, information flexibility, information security, and information storage significantly impacts the performance of public agencies in Mombasa County. Focusing on information flexibility, enhancing MIS infrastructure, investing in secure information systems, and improving information storage through data protection, backup, and accessibility are necessary to enhance operational efficiency, team performance, coordination, and communication.enThesis