Lawrence WainainaMwilu, Onesmus M.2021-10-192021-10-192021http://ir-library.ku.ac.ke/handle/123456789/22801A Research Projectsubmitted to the Department of Business Administration in Partial Fulfillment for the Award of the Degree of Masters in Business Administration (Strategic Management Option) of Kenyatta University, June, 2021logistical companies have a complex supply chain management (SCM) that requires huge resources to implement because of the scope of internal functions as well as external parties‟ operations. It is upon this statement that the study embarked on examining the effect of total quality management (TQM) and organization performance of logistics companies. The logistical firms over time have not been able to assess their quality aspect in goods and service delivery. The study identified: employee improvement, customer focus, strategic planning and process improvement as the objectives related to total quality management and organization performance of logistical firms. The theories used for study and in line with objectives are: Deming Theory, Crosby Theory of Total Quality management and the Contrast Theory. A descriptive design survey was used for the study. The study population was the employees at the Consolbase Limited in the two branches offices. A sample size of 130 was extracted by the use of Slovenes formula and stratified sampling used. Piloting was done to determine reliability and validity by use of 10 respondents. The data was collected by the use of questionnaires as the primary data collection instrument. The analysis was done using the SPSS software. The study concluded that employee improvement contributed to organization performance to a great extent through: rewarding and recognition system, on job training and teamwork cooperation. Secondly, the customer focus through feedback mechanism had a moderate effect on organization performance. The strategic planning component through medium and long term goals impacted on the fruitful achievement of the objective. Process improvement through cleanliness, frequent maintenance of equipment and fool proofing activities impacted the organization performance. The study recommends that organization should harness the teamwork cooperation by having team building activities and on job training on frequent basis. The study recommended that the organization should involve individual employees in their own goal-setting process to give them autonomy over their goals. The organization should create a customer-focused culture by having policies and technologies that make it easy for employees to form relationships with customers. The organization should consider which initiatives will have the greatest impact on its business and which will help improve its position the most. The organization should engage its employees in a valuable way, distributing responsibility and accountability closer to the work itself. Align internal business processes to deliver better external customer outcomes.enTotal Quality Management PracticesOrganization PerformanceLogistics CompaniesA Case of Consolbase Limited MombasaKenyaThesis