Weldon Kibet Ng’enoAtunga, Onduko Gilbert2023-08-072023-08-072023http://ir-library.ku.ac.ke/handle/123456789/26567A Project Report Submitted to the School of Law, Arts and Social Sciences in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Arts in Public Policy and Administration of Kenyatta University, April 2023.Public organizations seek to improve on the performance of their employees so that they can provide public service both effectively and efficiently. This study examined the use of attitudinal training to enhance employee performance at the Nyamira County Assembly. The objectives of the study included establishing how attitudinal training methods influence employees’ performance; investigating the factors necessitating the adoption of attitudinal training to enhance employee performance, and establishing how the content of attitudinal training influences employee performance at the Nyamira County Assembly. The Kirkpatrick model was used to generate a framework for examining the effectiveness of the attitudinal training at the County Assembly concerning the enhancement of employees’ performance. The descriptive research design and correlation research designs informed date collection and analysis in the study. The research target population was 124 staff at the County Assembly. Stratified sampling was used, dividing the target population of 124 staffers at the County Assembly into two strata based on their contractual and non-contractual status. Purposive sampling was be used to determine 12 participants were interviewed. A total of 112 questionnaires were distributed to the rest of the staff at the County Assembly. The quantitative data was analzyed using the descriptive and inferential statistics, while the qualitative data was analyzed using the thematic analysis process. Logistical and ethical considerations regarding budgeting and research timeline were taken into consideration, while ethical considerations included confidentiality, anonymity, and informed consent. The study found that the performance of the employees is evident by considering their contribution to quality service delivery, productivity, teamwork and innovation. This, therefore, implied that organizations could improve the performance of their employees by adopting attitudinal training methods including job rotation, coaching, job instruction, and mentoring, and role-playingThe study also found that the attitudinal training in the organization was contingent upon factors such as human resource policy, managerial support, the provision of the required infrastructure, the development of training based on skills needs, and the development of training that advances career prospects of the employees. The findings revealed that attitudinal training content and employee performance were statistically significant. The study established that the training content that contributed to employee performance includes content on customer service, communication skills, ethics and integrity and leadership skills. The study, therefore, recommended the adoption of job instruction, job rotation, coaching and mentoring, and role-playing attitudinal training methods in a bid to advance staff performance in public organizations. The study noted that to yield the required employee performance, the development of training programs should consider factors such as human resource policies, managerial support, provision of the required infrastructure, and involve the employees in the processes of designing and developing the training programs. Besides, to enhance employee performance organizations should ensure that the training programs inculcate attitudinal training content including customer care, communication skills, ethics and integrity, and leadership skills.enAttitudinal TrainingEmployee PerfomanceDevolved SystemGovernance in KenyaNyamira County AssemblyThesis