Oduli, Susan Chebotip2024-09-112024-09-112024-05https://ir-library.ku.ac.ke/handle/123456789/28770A Research Proposal Submitted in Fulfillment of the Requirements for the Award of the Degree of Master of Science (Knowledge Management), in the School of Pure and Applied Sciences of Kenyatta University, May 2024. Supervisor Daniel MutheeEfforts to address the ongoing problem facing Kenyan communities may be summed up by the National Land Policy and the National Land Commission. The issue has exacerbated by the rapid transition from the traditional method of land ownership in Kenya, where land is held in common, to a scenario in which land is held by few individuals who could gain advantage over the poor without their knowledge. This study focused on the use of Knowledge Management Practices in Kenya by the National Land Board with a view to ensuring that such practices and services provided to the public are improved. Specific objectives for the study were to analyse the impact of knowledge creation techniques, share sharing practice strategies and a role played by knowledge management practices in improving service delivery. A descriptive survey methodology was used for this study. The sample size was 150 people including NLC managers, customer service representatives, secretaries and customers and it was selected using stratified random selection to ensure that it is representative of the institution as a whole. The study was able to gather both primary and secondary information through conducting. Cronbach's alpha was utilized to determine the reliability of the research instruments in the Test-retest technique. Means, percentages, standard deviations, tables, and figures were used to display the findings of inferential and descriptive statistics performed on the gathered data in SPSS (version 23). The study has shown that the National Land Commission in Nairobi County is having a significant positive impact on improving service delivery by adopting knowledge creation, sharing practices and role of Knowledge Management Practices to improve services. The study concludes that knowledge creation facilitates and encourages knowledge sharing, creates an appropriate working environment, provides systems to support the work process and provides knowledge workers with timely, relevant information and data. Sharing of relevant knowledge and expertise among staff and teams in an organization is made possible by the Knowledge Sharing Strategy. In order to conduct activities such as solving problems, dynamic learning, Strategy Planning and Decisions Making, the role of Knowledge Management practices enables organizations to gather, collect, organize, distribute or transmit essential information and expertise. Awareness, time and culture are the most detrimental obstacles to implementing a knowledge management system. Because they don't sell themselves in ways that cut through noise and appeal to employees, a lot of KM programs are difficult to get traction. The study suggests that organizational management must be able to identify where knowledge exists and what forms it comes from. In order to provide employees with the means and resources needed for sharing knowledge through tools such as Knowledge Management Systems, Training Programmes and Communication channels, organizations need to establish a culture in which they value and reward mutual exchange of information. The organization should enable and promote a culture of learning and development, create an environment where employees are encouraged to share information to improve the collective workforce, talk about knowledge management, and a motto that is in line with the organization’s culture and values, in order to achieve the objective of knowledge management practice.enThesis