Ngure, Anthony Rebo2024-08-212024-08-212024-06https://ir-library.ku.ac.ke/handle/123456789/28678A Research Project Submitted in Partial Fulfilment of the Requirements for the Award of the Degree of Master of Arts in Security Science and Management, in the School of Law, Arts and Social Sciences in Kenyatta University, June 2024. Supervisor Stephen HandaThe study sought to explore the integration of surveillance technologies and security management by private security providers in Nakuru city county, Kenya. The study was guided by three specific objectives; to explore the reasons for private security providers integrating surveillance technologies; to assess customer satisfaction on integration of surveillance technology by private security providers; and to determine the challenges of integrating surveillance technologies by private security providers in Nakuru County, Kenya. It utilized the Integrated System Theory of managing security information and Roger’s innovation diffusion theory. The study adopted a descriptive research design which employed both quantitative and qualitative approaches in collecting and analyzing data which was then analyzed quantitatively and qualitatively. The study targeted private security providers in Nakuru County as unit of analysis. It also employed purposive, stratified, and simple random sampling techniques to select 30 respondents from ten (10) private security providers from the three sub counties distributed among the five sectors of the economy. Interviews and FGDs as well questionnaire were used in the collecting data. The study found that that 85.1% of the respondents strongly agreed that security concerns in Nakuru City County that necessitate integration of surveillance security by private providers; 70.4% strongly agreed that surveillance technology are effective and have enhanced their security and safety; 85.1% strongly agreed that there are technical challenges when integrating surveillance technology. Additionally, the majority of clients concurred that they are satisfied with the degree of communication and updates given by private security providers; the information is straightforward and unambiguous with regard to the data gathered by monitoring technologies. Further, some of the challenges established include high costs of installation, inadequate resources for repair and maintenance, vandalism and disabling of the equipment by experienced criminals, which prevents the availability of evidence necessary for an inquiry. In addition, the findings indicated that inadequate networks and infrastructure presented additional difficulties for private security companies. Additionally, private security companies faced challenges such improper outcome analysis, corruption, and police intervention during investigations, which made it difficult to find the offenders and resulted in criminals operating freely on the streets. Similarly, security providers encounter technical difficulties such as complex security system installations carried out by unqualified individuals who lack the necessary knowledge and skills; frequent equipment breakdowns, blackouts, malfunctioning equipment, and shortage of qualified technicians. The study concluded that private security companies use surveillance technologies to suit changing customer demands and keep up with changing crime trends; customers are satisfied with the functionalities of the surveillance technologies and that integrating surveillance technologies is not free of challenges. The study recommended that the police and private security personnel work together to respond to criminal activities and improve the use of surveillance technologies in incident response coordination.enThesis