Factors affecting performance of quality assurance and standards officers - a case study of Kiambu County
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Date
2012
Authors
Otedo, William Adhoch
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Abstract
This is an investigation into the performance of QASOs in Kiambu County. The main
objectives are to determine the reasons behind the dismal performance of QASOs in this
County and by extension in the country at large, to identify any intervening factors which
can be put in place to help enhance their performance, to establish whether it is only
administrative factors which make QASOs not to perform.
The study will adopt a descriptive survey design. The target population will be all the DEOs,
DQASOs and QASOs in the whole county. Simple random sampling design will be used
sample the QASOs.
Standard questionnaires for the QASOs and interview schedules for DEOs will be used to
provide quantitative and qualitative data. The collected data will be coded and analyzed
using Statistical package for Social Sciences (SPSS) software. The analysis will be based on
frequencies, percentages, means and standard deviation and subsequently be presented in
form of tables, charts and graphs.
The findings of this study will help improve on service delivery by QASOs which will consequently
improve quality of education provided in the country. The ministry of education can use this study in
identifying the relevant strategies to be used to improve the performance of QASOs.
Description
A research proposal submitted in partial fulfillment of the requirements for the award of the degree of master of business administration (project management option) School of Business
Kenyatta University, May 2012