Effects of Performance Appraisal on Employee Performance in Kilifi County Hospital
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Date
2023-05
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Kenyatta University
Abstract
The current performance appraisal system and practices in Kilifi County Hospital exhibit weaknesses, which need to be urgently addressed if employee performance appraisal is to be used to improve the quality of work and health services as a whole. This study sought to assess the influence of performance appraisal on employee performance in Kilifi County Hospital in Kenya. The study's objectives were to determine how training, feedback mechanisms, leadership styles, and how compensation influences employee performance. The research adopted a descriptive survey study design. The target population consisted 94 respondents including 4 doctors, 39 nurses, 27 support staffs and 18 researchers and 6 administrative and management representatives. Data collection was dome using a structured questionnaires and interview guide. The instruments reliability was tested using comelation coefficient. The data was then analyzed using descriptive statistics including mean, percentages, frequencies and inferential statistics including multiple regression. The qualitative data was transcribed and arranged into several topics based on the study’s objectives. Frequency tables were used to present the data. The study results indicated that training had a positive and significant effect on employee performance (=0.170, p<0.05), Feedback mechanisms had a positive and significant effect on employee performance (3=0.263, p<0.05), Leadership style had a positive and significant effect on employee performance ($=0.231, p<0.05) and compensation had a positive and significant effect on employee performance ($=0.213, p<0.05). The study concluded that relevance of the objectives enables the health workers to attain the required level of performance. Communication between the staff and managers assists in tracking overall employee performance. Employees prefer remunerative rewards as good performance is observed and then rewarded, the chances of it being repeated are increased. The study recommend that organizations should establish and adopt performance appraisal systems that would enable effectively appraisal of the employees and therefore providing opportunities to the management in identifying staff training needs, identify performance targets, and improve employees
performance.
Description
A Research Project Submitted to the School of Law, Arts and Social Sciences in the Department of Public Policy and Administration in Partial Fulfilment of the Requirement for the Award of the Degree of Masters of Public Policy and Administration of Kenyatta University Kenyatta May, 2023