Work-Life Balance and Service Delivery
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Date
2024-01
Authors
Ndua, Esther Wambui
Wanyoike, Rosemary
Journal Title
Journal ISSN
Volume Title
Publisher
CARI
Abstract
Purpose: Police officers in Kenya face a wide array of stressors in the line of duty, including
exposure to high levels of crime, violence, and the ever-present threat of traumatic incidents.
Inadequate resources, long working hours, and the burden of meeting performance targets
further contribute to elevated stress levels among officers. This study aimed to determine the
effect of Work-Life Balance on service delivery at National Police Service in Nairobi City
County, Kenya. The study was grounded based on Servqual model.
Methodology: The study adopted desk review of empirical literature. Target population was
National police officers working in Nairobi City County. The findings were derived from
reviewed empirical literature.
Results: The findings show that Work-Life Balance impacted the service delivery. The
inspector general of police should work closely with inspectors for regularly assess the
workload.
Unique contribution to theory, practice and policy: The inspectors should conduct regular
assessments of workload and staffing levels to ensure they are balanced and manageable.
Description
Article
Keywords
Work-Life Balance, Service Delivery
Citation
Ndua, E. W., & Wanyoike, R. (2024). Work-Life Balance and Service Delivery. Human Resource and Leadership Journal, 9(1), 77-84.