Determinants of Implementation of ICT Strategies in the Kenya Judiciary: Case of Kajiado High Court Region
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Date
2023-06
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Publisher
Kenyatta University
Abstract
Significance of strategy implementation is emphasized in strategy lifecycle since it is the only quantifiable evidence of proper Strategy Management in any organization. ICT strategy implementation is seen as the adoption and implementation of e-governance in organisations through use of ICT in operations and processes. The Kenyan Judiciary tasked with justice delivery, which is not a devolved function, hence, the pace and effect of implementation of ICT strategies in any court station away from the administrative centre is a sizeable reflection of the overall effect of ICT use in justice delivery within the country. This is very crucial as the country tries to adopt the e-governance model of administration for efficient and effective service delivery, as properly laid down in the ICT strategic plan. This need was accelerated by the Covid 19 outbreak in the year 2020, which limited physical contact between stakeholders in the justice sector, hence necessitating faster implementation of ICT strategic plan to provide virtual platforms for justice delivery. The study sought to examine whether Organizational Culture, Financial and Human Resources, ICT Infrastructure and ICT Governance within the Kajiado High Court Region formed a considerable part of determinants of ICT strategies implementation. In order to achieve this, four objectives were formulated as a guide to the study; they aimed at examining whether Organisational Culture, Resources allocated for the ICT, state of ICT Infrastructure and ICT Governance had a determining effect on ICT strategies implementation, in Courts within Kajiado High Court Region. The study adopted a mixed method Case Study design. It employed a mixture of quantitative and qualitative research methods with both closed ended questionnaire and open-ended questions used to collect data from 72 judiciary personnel within the three court stations under study. Census Sampling Design was used. The study was conducted in Kajiado, Loitoktok and Ngong Law-court Stations, which are under Kajiado High Court Region. The quantitative data was analysed using Statistical Package for Social Sciences (SPSS Version 24.0), Content and Multiple Regression Analysis on determinants of ICT strategies Implementation as the dependent variable against variables listed in the objectives. Interview questions were analysed by content analysis. The study found that Organizational culture had a positive and significant effect on ICT strategies implementation (3=0.459, p < 0.05). ICT governance had a positive and significant effect on ICT strategies implementation of (B=0.451, p < 0.05). ICT infrastructure had a positive and a significant effect on ICT strategy implementation (B=0. 067, p < 0.05). The study concluded that Organizational culture, ICT governance, ICT Human and Financial Resources and ICT Infrastructure affects ICT strategies Implementation. The study recommends that the management of court stations ensure that there is no lack of understanding of ICT strategies implementation. ICT training should be focused on. There should be better involvement of implementing personnel at ICT strategies formulation to minimize ignorance. Clear cut ICT strategies leadership should be identified at strategies formulation stage for ease of direction during implementation.
Description
A Research Project Submitted to the School of Law, Arts and Social Sciences in Fulfilment of the Requirements for the Award of Master of Arts (Public Policy And Administration) Degree of Kenyatta University, June 2023.
Supervisor
Jane Njoroge