Browsing PT-School of Hospitality and Tourism Management by Title
Now showing items 6-7 of 7
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Impacts of information and communication technology on competitive advantage in 3-5 star hotels in Nairobi
(2014-08-01)The main purpose of this study is to examine the role of Information and Communication Technology (lCT) in creating competitive advantage in selected hotels in Nairobi. The study also seeks to find out the extent to which ... -
The meal experience: investigating customer satisfaction and behavioral intention in starrated restaurants in Nairobi and coastal region, Kenya
(2014-07-24)Customers arrive at a restaurant with preconceived expectations regarding the food, service, ambience and price. By satisfying these, the meal experience is acceptable and consumers are satisfied. If on the other hand they ...
