A firm’s performance is a function of how well managers use quality management practices to improve the quality of products and services. In today’s global environment, organizations are constantly looking for ways to ...

The Nairobi hospital operates in the health sector that is faced with high level of competition resulting from other players in the private sector including the Aga Khan hospital and MP Shah Hospital. Customers are ...

The Education sector has consistently been characterized by persistent operational inefficiencies and poor customer services and in order to address the problems of inefficiency in service delivery these organizations are ...

The overall goal of any business entity is to have the needs of customers satisfied. They do this by offering quality products or services. It is imperative that within an organization, all internal customers are satisfied ...