A firm’s performance is a function of how well managers use quality management practices to improve the quality of products and services. In today’s global environment, organizations are constantly looking for ways to ...

Firms always strive to gain competitive advantage over their rivals in the industry. Banks have faced a decline in their performance over the last 10 years in Kenya and globally due to immense competition of other lenders, ...

The Education sector has consistently been characterized by persistent operational inefficiencies and poor customer services and in order to address the problems of inefficiency in service delivery these organizations are ...

Issues of Quality of Education, rather than mass production, have had to move to the forefront of the educational agenda of policy makers at higher education level. Considering the huge public and private investment in ...

The overall goal of any business entity is to have the needs of customers satisfied. They do this by offering quality products or services. It is imperative that within an organization, all internal customers are satisfied ...