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Total Quality Management Practices and Performance of Savannah Cement Limited, Kenya
(International Academic Journals, 2018)
A firm’s performance is a function of how well managers use quality management practices to improve the quality of products and services. In today’s global environment, organizations are constantly looking for ways to ...
Total Quality Management Practices and Service Delivery at the Nairobi Hospital, Kenya
(International Academic Journals, 2019)
The Nairobi hospital operates in the health sector that is faced with high level of competition resulting from other players in the private sector including the Aga Khan hospital and MP Shah Hospital. Customers are ...
Strategic Resources and Performance of Commercial Banks in Kenya: Case of Equity Bank Limited
(International Academic Journals, 2018)
Firms always strive to gain competitive advantage over their rivals in the industry. Banks have faced a decline in their performance over the last 10 years in Kenya and globally due to immense competition of other lenders, ...
Total Quality Management Practices and Performance of Rusinga Group of Schools in Kenya
(International Academic Journals, 2018)
The Education sector has consistently been characterized by persistent operational inefficiencies and poor customer services and in order to address the problems of inefficiency in service delivery these organizations are ...
Total Quality Management Strategies and Performance of Institutions of Higher Learning in Kenya: Case of ISO Certified Public Universities in Nairobi City County, Kenya
(International Academic Journals, 2018)
Issues of Quality of Education, rather than mass production, have had to move to the forefront of the educational agenda of policy makers at higher education level. Considering the huge public and private investment in ...