For several organizations, periods of rapid technological changes are also periods of incessant struggles with maintain a high performance. Obviously, knowledge is slowly becoming the key factor in production after ...

In the context of global competition, changing consumer demands and influence of technology, public and private organization are striving to achieve their goals by embracing Total Quality Management practices such as ...

The study intended to determine the effect of strategic positioning on financial performance of commercial banks in Kenya. The need for proper strategic positioning to find the best ‘fit’ is of importance for any bank in ...

The strategic decision process was considered as one of the most important determinants of organizational performance in contemporary organizations. The purpose of this study was to establish the influence of strategic ...

The service industry has consistently been characterized by persistent operational inefficiency and poor customer services and in order to address the problems of inefficiency in service delivery these organizations ...

National Hospital insurance fund has faced so many challenges regarding customer satisfaction and service delivery. Majority of the National Hospital Insurance Fund accredited facilities in Wajir County have failed to ...

Safaricom Public Limited Company faces diverse challenges regarding service quality aspects. The communication authority of Kenya ensures that the quality of service amongst the mobile service providers in Kenya is in ...

ERP technology has been embraced as an enterprise-wide package to integrate all necessary business functions into a single system with a shared database. It enhances decision making in business process and systemically ...

The competition dimensions have changed following the adopting of various internet banking services that came about as a result of technological innovations such as the introduction of Automated Teller Machines (ATMs), ...

The environment that surrounds the business is becoming very competitive as organization attempt to exceed one other. In order for firms to maintain this competitiveness, it’s very important for firms to advance strategies ...