MST-Department of Hospitality Management
Browse by
Recent Submissions
-
Role of Cultural Diversity in Influencing the Destination Brand Equity of Mombasa County, Kenya
(Kenyatta University, 2022)Cultural diversity branding is becoming a new approach in marketing the tourism sector. This emphasizes the branding of the destination image. In the Tourism sector, multicultural conditions are getting vast resources to ... -
Role of Workplace Stressors on Performance of Frontline Employees in 3 To 5 Star Rated Hotels in Nairobi City County, Kenya
(Kenyatta University, 2022)Hotel industry has positively impacted the economy of most countries in the world. However, frontline employees in the hotel industry face challenges which affect their performance.The general objective of the study was ... -
Influence of Peer to Peer and Budget Hotel Demand on Choice of Accommodation in Nairobi City County, Kenya
(Kenyatta University, 2021)There has been a rivalry between Airbnb and the hotel industry across the world, which has mostly been on media fronts. The battle between Airbnb and budget hotels has been reported in many countries. Airbnb has been ... -
Influence of Sales Control in Food and Beverage Service on Financial Performance of Classified Restaurants in Nairobi City County, Kenya
(Kenyatta University, 2022)Food and beverage service control in hotels and restaurants is set to ensure that there is no loss of assets. Therefore, any variances in control of food and beverage services in classified restaurants require evaluation ... -
Role of Human Resource Management Practices in Developing Organizational Resilience in Star-Rated Hotels in Nairobi City County, Kenya
(Kenyatta University, 2022)Hotel management suffers various disruptive events globally in the like of natural disasters, terrorism, criminal activities, employee errors, negligence and accidents. Dynamism and disruptions are inevitable for those ... -
Influence of Stakeholders' Engagement on Sustainability of the Hospitality and Tourism Industry in Kakamega County, Kenya.
(Kenyatta University, 2022)Tourism is currently among the world’s fastest-growing segments of the economy that deal with emerging opportunities and challenges of the global competitive market. Issues of coordination, collaboration and the role of ... -
Organizational Culture Orientations and Employee Turnover among 18-Holes Private Members Golf Clubs within Nairobi City County - Kenya
(Kenyatta University, 2021)In a conference presentation by National Club Association Southwest Regional Conference, it asserted that the golf clubs will continue to encounter difficulties in acquiring and retaining the right employees. Clubs often ... -
Influence of Customer Cultural Orientation on Service Quality Expectations among 3-5 Star Hotels in Nairobi County, Kenya
(Kenyatta University, 2021)In today's globalized world, social and cultural diversity is a difficult problem faced by people and businesses. As an impact of globalization, the reduction of global cultural borders requires that international managers ... -
Influence of Customer Cultural Orientation on Service Quality Expectations among 3-5 Star Hotels in Nairobi County, Kenya
(Kenyatta University, 2021)In today's globalized world, social and cultural diversity is a difficult problem faced by people and businesses. As an impact of globalization, the reduction of global cultural borders requires that international managers ... -
Customer Retention Strategies and Hotel Performance in Classified Hotels in Mombasa County, Kenya
(Kenyatta University, 2021)Customer retention has been found to accrue many benefits in the hospitality sector. However, it has become increasingly challenging for hotels to assume there is a constant customer base. Therefore, there was a need for ... -
Infrastructural and Instructional Determinants of Participation in Physical Education by Primary School Learners with Hearing Impairment in Western Region, Kenya
(Kenyatta University, 2021)Participation in Physical Education is one way to enable learners with disabilities to realize their aspirations and their academic performance. It is one of the most enjoyable moments a learner can wish for as they get ... -
Influence of Tour Guiding Service Quality on Tourist Satisfaction in Masai Mara National Reserve, Narok County, Kenya
(Kenyatta University, 2021)The competitiveness of a destination is determined by the quality of services offered. Tour guides play an important role in meeting the perception and expectations of the tourists in a destination. Quality tour guiding ... -
Inclusive Factors Influencing the Employment of Persons with Disability among 3-5 Star Hotels in Nairobi City County, Kenya
(Kenyatta University, 2021)The Kenyan government enacted the Persons with Disabilities Act 2003 on December 2003. It came into effect on June 16, 2004. The Act was required to ensure the rights and rehabilitation of PWDs. However, they continue to ... -
Determinants of Corporate Sponsorship Award Opportunities for Soccer Premier League Clubs in Kenya
(kenyatta University, 2021)Corporate sponsorship is a common phenomenon in major soccer leagues worldwide. Studies in the area of sports sponsorship decision-making have been done from a global context but lack focus on a particular sport or a major ... -
Role of Green Practices on Consumer Buying Behavior Of 4-5 Star Restaurants in Nairobi City County, Kenya
(Kenyatta University, 2020-01)As customers’ have the ability to shape and influence products options with their buying power, it is critical for restaurant shareholders to understand consumer motivations and their decision-making processes. There are ...
-
Role of Cultural Diversity in Influencing the Destination Brand Equity of Mombasa County, Kenya
(Kenyatta University, 2022)Cultural diversity branding is becoming a new approach in marketing the tourism sector. This emphasizes the branding of the destination image. In the Tourism sector, multicultural conditions are getting vast resources to ... -
Role of Workplace Stressors on Performance of Frontline Employees in 3 To 5 Star Rated Hotels in Nairobi City County, Kenya
(Kenyatta University, 2022)Hotel industry has positively impacted the economy of most countries in the world. However, frontline employees in the hotel industry face challenges which affect their performance.The general objective of the study was ... -
Influence of Peer to Peer and Budget Hotel Demand on Choice of Accommodation in Nairobi City County, Kenya
(Kenyatta University, 2021)There has been a rivalry between Airbnb and the hotel industry across the world, which has mostly been on media fronts. The battle between Airbnb and budget hotels has been reported in many countries. Airbnb has been ... -
Influence of Sales Control in Food and Beverage Service on Financial Performance of Classified Restaurants in Nairobi City County, Kenya
(Kenyatta University, 2022)Food and beverage service control in hotels and restaurants is set to ensure that there is no loss of assets. Therefore, any variances in control of food and beverage services in classified restaurants require evaluation ... -
Role of Human Resource Management Practices in Developing Organizational Resilience in Star-Rated Hotels in Nairobi City County, Kenya
(Kenyatta University, 2022)Hotel management suffers various disruptive events globally in the like of natural disasters, terrorism, criminal activities, employee errors, negligence and accidents. Dynamism and disruptions are inevitable for those ... -
Influence of Stakeholders' Engagement on Sustainability of the Hospitality and Tourism Industry in Kakamega County, Kenya.
(Kenyatta University, 2022)Tourism is currently among the world’s fastest-growing segments of the economy that deal with emerging opportunities and challenges of the global competitive market. Issues of coordination, collaboration and the role of ... -
Organizational Culture Orientations and Employee Turnover among 18-Holes Private Members Golf Clubs within Nairobi City County - Kenya
(Kenyatta University, 2021)In a conference presentation by National Club Association Southwest Regional Conference, it asserted that the golf clubs will continue to encounter difficulties in acquiring and retaining the right employees. Clubs often ... -
Influence of Customer Cultural Orientation on Service Quality Expectations among 3-5 Star Hotels in Nairobi County, Kenya
(Kenyatta University, 2021)In today's globalized world, social and cultural diversity is a difficult problem faced by people and businesses. As an impact of globalization, the reduction of global cultural borders requires that international managers ... -
Influence of Customer Cultural Orientation on Service Quality Expectations among 3-5 Star Hotels in Nairobi County, Kenya
(Kenyatta University, 2021)In today's globalized world, social and cultural diversity is a difficult problem faced by people and businesses. As an impact of globalization, the reduction of global cultural borders requires that international managers ... -
Customer Retention Strategies and Hotel Performance in Classified Hotels in Mombasa County, Kenya
(Kenyatta University, 2021)Customer retention has been found to accrue many benefits in the hospitality sector. However, it has become increasingly challenging for hotels to assume there is a constant customer base. Therefore, there was a need for ... -
Infrastructural and Instructional Determinants of Participation in Physical Education by Primary School Learners with Hearing Impairment in Western Region, Kenya
(Kenyatta University, 2021)Participation in Physical Education is one way to enable learners with disabilities to realize their aspirations and their academic performance. It is one of the most enjoyable moments a learner can wish for as they get ... -
Influence of Tour Guiding Service Quality on Tourist Satisfaction in Masai Mara National Reserve, Narok County, Kenya
(Kenyatta University, 2021)The competitiveness of a destination is determined by the quality of services offered. Tour guides play an important role in meeting the perception and expectations of the tourists in a destination. Quality tour guiding ... -
Inclusive Factors Influencing the Employment of Persons with Disability among 3-5 Star Hotels in Nairobi City County, Kenya
(Kenyatta University, 2021)The Kenyan government enacted the Persons with Disabilities Act 2003 on December 2003. It came into effect on June 16, 2004. The Act was required to ensure the rights and rehabilitation of PWDs. However, they continue to ... -
Determinants of Corporate Sponsorship Award Opportunities for Soccer Premier League Clubs in Kenya
(kenyatta University, 2021)Corporate sponsorship is a common phenomenon in major soccer leagues worldwide. Studies in the area of sports sponsorship decision-making have been done from a global context but lack focus on a particular sport or a major ... -
Role of Green Practices on Consumer Buying Behavior Of 4-5 Star Restaurants in Nairobi City County, Kenya
(Kenyatta University, 2020-01)As customers’ have the ability to shape and influence products options with their buying power, it is critical for restaurant shareholders to understand consumer motivations and their decision-making processes. There are ... -
Role Of Food Management Systems On Food Safety In 5-Star Rated Hotels In Nairobi City County,Kenya
(Kenyatta University, 2020-03)Ailments spread through food remains a common and persistent problem resulting in considerable illness and occasional mortality. The hospitality industry faces a unique set of risk management challenges as it strives to ... -
Welfare Initiatives and Job Stability of Catering Employees in Selected University Campuses within Nairobi City County, Kenya
(Kenyatta University, 2020-07)The study aimed to develop a body of knowledge on welfare initiatives applicable in university catering there by informing catering managers, universities management and hospitality human resource departments. The researcher ... -
Value Co-Creation on Guests’ Loyalty in Classified Vacation Hotels in Mombasa County, Kenya
(Kenyatta University, 2020-06)Value co-creation is a business strategy that can enhance the performance of modern hospitality firms. However, its adoption and applicability in the hotel industry more so in Kenya has not been given much attention. The ... -
Assessment of Indigenous Forests as a Tool for Product Diversification in Sustainable Tourism Development in Taita-Taveta County, Kenya
(Kenyatta University, 2020-11)The Kenyan tourism sector has over the years depended on beach and safari tourists visiting the country’s coastline and some selected wildlife conservation reserves respectively. This has exerted a lot of pressure on these ... -
Adoption of Talent Management for Competitiveness among Five – Star Hotels in Nairobi City County, Kenya
(Kenyatta University, 2020-10)The study sought to assess the adoption of talent management to competitiveness among five–star hotels in Nairobi City County. The concept of talent management comprises strategies for attraction, selection, development, ...
RSS 1.0