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Influence of Management of Contract Catering Services on Customer Satisfaction in Selected Universities in Nairobi City County, Kenya
(Kenyatta University, 2020-02)
The rapid growth and increase in contract catering services in Universities in Kenya, seeks to lower costs and respond to high level of competition. The main purpose of this study was to examine the influence of management ...
Cluster-Based Critical Success Factors, Government Moderation and Destination Competitiveness of Conference Facilities in Nairobi City County, Kenya
(Kenyatta University, 2021)
There has been progressive development of conference facilities that stimulate business to sectors such as transportation, entertainment, trade, accommodations, communications and also the Meeting, Incentives travels, ...
Biodiversity Conservation Factors Influencing Wildlife Tourism at Oljogi Conservancy in Laikipia County, Kenya
(Kenyatta University, 2021)
Wildlife-based tourism generates significant cash that can be utilized to fund ecological efforts. The focus of this research was to look at the biodiversity conservation factors that influence wildlife tourism at Oljogi ...
Food and Beverage Training and Entrepreneurial Engagement among Diploma Graduates from Tertiary Institutions in Nairobi City County, Kenya
(Kenyatta University, 2021)
Entrepreneurship is recognized as a beacon of business start-ups. It drives individuals
to realize their synergy, visualize and strategize / focus towards entrepreneurial path.
It is a vibrant process aimed at creating ...
Influence of Place Identity on Destination Competitiveness of Machakos Sub-County; Machakos County, Kenya
(Kenyatta University, 2021)
Destination competitiveness and factors that influence it has attracted interest among researchers recently. Among them is place identity which to date there exists no place brand identity that is universally accepted. The ...
Influence of Strategic Orientation on Performance of Public Owned Hotels in Kenya
(Kenyatta University, 2021)
Firm’s strategic orientation enables a firm to develop optimal performance and sustain competitiveness in the market. Publicly owned hotels have however been faced with many challenges which affects their performance. These ...
Housekeeping Service Quality and Guest Satisfaction in Selected Star Rated Hotels in Nairobi City County, Kenya
(Kenyatta University, 2019)
The major contributors to guest patronage in a hospitality organization are the standards
of cleanliness and quality of services offered. In Kenya, despite the knowledge, set rules
and guidelines of housekeeping practice, ...
Risk Exposure and Management Strategies as Determinants of Customers’ Satisfaction in Selected Golf Clubs within Nairobi City and Kiambu Counties, Kenya.
(Kenyatta University, 2022)
Risks have been reported to hamper operation and customer satisfaction in various service-based organizations. In golf clubs, the main objectives are to enhance quality and safe services and facilities, which in turn satisfy ...
Role of International Celebrity Event Hosting on Tour Firms Performance in Nairobi City County, Kenya
(Kenyatta University, 2022)
Events are crucial for development of destinations across different parts of the world since they possess important social, cultural, and economic outputs. International celebrity events provide additional destination ...
Role of international celebrity event hosting on tour firms performance in Nairobi city county, Kenya
(Kenyatta university, 2022-10)
Events are crucial for development of destinations across different parts of the world since they possess important social, cultural, and economic outputs. International celebrity events provide additional destination ...