A firm‟s performance is a function of how well managers use quality management practices to improve the quality of products and services. In today‟s global environment, organizations are constantly looking for ways to ...

The past recent years have seen changes in the Kenyan economy and commercial banks have not been spared from the impact of these changes which includes: interest rate capping; increasing competition from financial technology ...

Kenya Medical Supplies Authority performance is undergoing strategic change management in its operations. Some of these changes include automating its systems, creation of a self-sustaining supply model, providing market ...

Curving businesses are doing poorly concerning customer relations. The ability of the organization to adjust itself to fit customer needs is one of the requirement for them to remain competitive in the market. In absence ...

Product or service quality has become the driving force of global firms. Customers have become more enlightened with products and services that they consume due to access of information. However, it is observed from ...

The global environment in which real estate projects are executed is very dynamic, hence calling for property developers to continuously improve their business processes to achieve the goals of successful project delivery. ...

Despite efforts of the government to maximize on revenue collection through value added taxes, it is indicated in literature that little has been achieved due to non-compliance to value added tax regulation. Inability ...

As other players in the financial sector, Kenya Commercial Bank is jostling for market share in the face of significant challenges posed by stiff competition emanating from the sector as well as from mobile telephony ...

There has been many studies that have been undertaken on performance appraisal in the secondary schools in Kenya, but there is no current study that have been undertaken to address the various performance appraisal strategies ...

Globally, firms are well known for their dependence on employees to achieve their objectives. Kenyan companies are vital due to their substantial impact to the economic development of the country thus gradually gaining ...