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dc.contributor.authorNdua, Esther Wambui
dc.contributor.authorWanyoike, Rosemary
dc.date.accessioned2024-01-30T12:34:10Z
dc.date.available2024-01-30T12:34:10Z
dc.date.issued2024-01
dc.identifier.citationNdua, E. W., & Wanyoike, R. (2024). Work-Life Balance and Service Delivery. Human Resource and Leadership Journal, 9(1), 77-84.en_US
dc.identifier.urihttps://doi.org/10.47941/hrlj.1634
dc.identifier.urihttps://ir-library.ku.ac.ke/handle/123456789/27340
dc.descriptionArticleen_US
dc.description.abstractPurpose: Police officers in Kenya face a wide array of stressors in the line of duty, including exposure to high levels of crime, violence, and the ever-present threat of traumatic incidents. Inadequate resources, long working hours, and the burden of meeting performance targets further contribute to elevated stress levels among officers. This study aimed to determine the effect of Work-Life Balance on service delivery at National Police Service in Nairobi City County, Kenya. The study was grounded based on Servqual model. Methodology: The study adopted desk review of empirical literature. Target population was National police officers working in Nairobi City County. The findings were derived from reviewed empirical literature. Results: The findings show that Work-Life Balance impacted the service delivery. The inspector general of police should work closely with inspectors for regularly assess the workload. Unique contribution to theory, practice and policy: The inspectors should conduct regular assessments of workload and staffing levels to ensure they are balanced and manageable.en_US
dc.language.isoenen_US
dc.publisherCARIen_US
dc.subjectWork-Life Balanceen_US
dc.subjectService Deliveryen_US
dc.titleWork-Life Balance and Service Deliveryen_US
dc.typeArticleen_US


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