Participatory Management and Employees’ Performance in Selected Water Service Providers in Murang’a County, Kenya
Njuguna, Elijah Ng’ang’a
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Globally, organizations are persistently considering methods to enlarge their companies in relations to employees‟ performance. Water service providers have addressed participatory management by involving their employees in decision making. This study established how participatory management affects employees‟ performance in selected water service providers in Murang‟a County, Kenya. The following objectives guided the research to: determine the effect of consultative management, quality circles, representative participation and delegation on employees‟ performance. The study further sought to examine how political environment moderates the relationship between participatory management and employees‟ performance in selected water services providers in Murang‟a County and to evaluate mediating influence of employee‟s commitment on participatory management on employees‟ performance. The study was anchored on role theory, resource-based theory, Servqual model and collegial model. Positivism philosophy was embraced and assisted in investigating relationships among variables. Both descriptive and explanatory research design were used. Target population comprised 5 water service providers in Murang‟a County stratified under top level management, middle level management and lower level. The inquiry adopted primary and secondary data. Self-administered questionnaires aided in collecting primary data. A sample of 206 participants was considered through simple random sampling technique. The statistical package for social science application software type 21.0 was used to analyze data. Validity of the instruments was ensured through construct and content validity. Cronbach‟s Alpha with a coefficient of above 0.7 was used to test reliability. Data was analyzed using inferential and descriptive statistics. Descriptive statistics used to define variables characteristics included standard deviation and aggregate mean score while inferential statistics involved both multiple linear regression analysis and correlation analysis. Correctness of the data was certified by conducting diagnostic tests which included normality test, linearity test, multicollinearity test, heteroscedasticity test and sampling adequacy test. The results were presented using tables and charts. Hypotheses were tested using correlation analysis using significance level of p ˂ 0.05. The results of the research showed consultative management, representative participation and delegation positively and significantly affected employees‟ performance while quality circles negatively but insignificantly affect employees‟ performance. Political environment had a significant moderating effect on the relationship between participatory management and employees‟ performance while employee‟s commitment did not mediate the relationship between participatory management and employees‟ performance. The study concludes that participatory management through consultative management, quality circles, representative participation and delegation is vital and significantly affects performance of employees in water service providers in Murang‟a County, Kenya. The study recommends water service providers in Murang‟a County to engage more in participatory management as it positively and significantly affects employees‟ performance The study also recommends that Kenya government ought to come up with policies to guarantee organizations which have employed participatory management initiatives to get backing throughout the period they are implementing and after implementation of participatory management for uninterrupted employees „performance. The ministry of water and sanitation ought to work cautiously with the water industry regulators to tactically develop a superior understanding of political operating environment undercurrents for greater employees‟ performance. The management of water service providers in Murang‟a County, Kenya to institute programmes that will ensure employees is committed to the job and organization.