Organization Development and Performance of National Police Service in Nairobi Metropolitan Region, Kenya
Awino, Philip Ouma
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Police performance across the world has been a major concern as each police service is expected to be efficient, effective, and responsive, and be customer friendly. These have propelled various governments to initiate performance initiatives to realize their missions and visions in their efforts to meet the stakeholders’ expectations. In this endeavor, the Kenya Government has in the past years heavily invested in the National Police Service, through the implementation of various performance initiatives aimed at making it more effective, efficient responsive, and productive. However, the National Police Service is still characterized by inefficiency, ineffectiveness, nonresponsiveness, and poor customer service. This research sought to establish the effect of organization development on the performance of the National Police Service in the Nairobi Metropolitan region, Kenya. Specifically, the research sought to establish the effect of organization development diagnosis, organization development action planning, organization development intervention, and organization development evaluation on National Police Service Performance. Moreover, the research sought to establish the mediating effect of organizational health on the link between organization development and performance of the National Police Service. The research also sought to establish the moderating effect of environmental turbulence on the relationship between Organization Development and National Police Service performance. The main theory of the research was the Organization Development Model. Other theories include organization developmental theory, action research model, organization health model, and environmental turbulence model. The study used a positivist paradigm and descriptive and explanatory research designs. The study targeted 1111 senior staff in the National Police Service in Nairobi Metropolitan Region, Kenya. Stratified proportionate random sampling techniques were used to select 294 senior staff from five counties within the Nairobi Metropolitan Region. Semi-structured questionnaires were used to collect both qualitative and quantitative data. Validity and reliability of research instrument were undertaken using Cronbach alpha and threshold of 0.7 was used whereas content, construct and face validity were ensured. Descriptive and inferential statistics were used for data analysis. The organization development diagnosis had a negative significant effect on the performance of the National Police Service. On the other hand, organization development action planning, organization development intervention, and organization development evaluation all had a positive significant effect on the performance of the National Police Service. This showed that all the components of the organization development process have a significant effect on the performance of the National Police Service. Also, it was established that organizational health had a partial mediating effect on the relationship between organization development and the performance of the National Police Service. In addition, the study established that environmental turbulence as a moderating variable had no significant effect on the relationship between organization development and performance of the National Police Service. The Inspector General of Police should embrace organization development as a process and strategy in the implementation of the policy initiatives as well as embracing organization health as a critical component of enhancing performance.