Information Technology Initiatives and Adoption among Senior Civil Servants in State Department for Youth in Nairobi City County, Kenya
Wanjohi, Rose Wanjiru
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The ICT revolution has radically changed the world and can contribute immensely to the social-economic development of the country. The potential of ICT for increasing work efficiency and effective service delivery is however not fully exploited in many countries including Kenya. Studies adoption of ICT have dealt with the effects of other frontiers and hardly on the determinants of its adoption by senior civil servants in Government Ministries and their effect on performance. The research has earmarked the State Department for Youth since it handles issues surrounding youth who are the main consumers of Information Technology. The purpose of this research was to survey the determinants of ICT adoption among senior civil servants in State Department for Youth and establish the extent to which they can adapt ICT and its effect on their performance. The study objectives were to establish the extent to which legislation affects the adoption of ICT, to investigate how demographic factors such as gender and age influence adoption of ICT and to determine how top management support relates to the adoption of ICT. The study was conducted in Nairobi City County and targeted employees of the State Department for Youth. To achieve this, the study adopted a descriptive research design in which 30% of senior civil servants in the State Department for Youth were sampled using a simple random sampling method. The target population was 150 senior civil servants in the Directorate. Research instruments used self-administered closed and open-ended questionnaires. The questionnaires were dropped for the respondents to fill and collected after two days. Data collected were analysed using correlation analysis and descriptive statistics. Quantitative analysis began with field editing to minimize errors. The study found that ICT adoption is highly influenced by the availability of facilities and infrastructure, existing legislation, training/capacity building and top management support. Infrastructure needs to be always up to date to enhance the efficiency of ICT use among senior civil servants since the availability of ICT facilities makes work easier and therefore improves the morale of the employees. As part of the recommendations, there is a need to ensure that there are adequate, accessible and user-friendly ICT infrastructure/facilities to ensure that service delivery is enhanced in an organization. There is also a need to establish high-level inspiration, political goodwill and oversight to overcome resistance to change and also ensure that all Government Departments and Ministries adopt and utilize ICT in all their operations. These findings may be found useful by the Government and policymakers in developing policies related to deepening the adoption of ICT in the Government Ministries as well as addressing the gaps in the adoption and utilization of ICT in service delivery. Government training organizations such as KSG may also benefit from the study since they can use the findings to identify training needs and be able to develop training manuals and programmes relating to ICT adoption.