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An Integrated Servqual and Gap Model in Evaluating Customer Satisfaction in Budget Hotels in Nairobi City County, Kenya
(Kenyatta University, 2019-03)
Increasingly, hotel industry has witnessed rapid growth in the 21stcentury and as a result competition within the industry has also intensified. This competition has been fueled by the preoccupation of service quality to ...
Psychological Empowerment and its Influence on Job Satisfaction of Guest House Supervisors in Mombasa County, Kenya
(Kenyatta University, 2019-02)
Psychological empowerment and job satisfaction are critical human resource issues in guest house operations. Compared to classified hotels, guest houses have a larger percentage of untrained personnel. Employees who might ...
Sustainable Waste Management: Awareness and Practices Among Classified Hotels in Bauchi State, Nigeria
(Kenyatta University, 2019-10)
Waste generation and unsustainable waste management practices are among the reasons for environmental degradation with all of its attendant negative implications. Hotels are responding to the global challenge of mitigating ...